Discounted Wheel WarehouseComplaints and Reviews

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1.4 Based on 9 reviews
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I bought wheels and the salesman practically told me i was buying locking lug nuts for $20 extra. I didn't mind that much i moreso laughed at how he pushed it on me but then i get my wheels delivered, no lugs anywhere! Ok accidenta happen, i call them to tell them i didnt get the lug nuts. The person on the phone apologized and said theyd next day air mail them to me, i got a confirmation email that i would have them within 3 days by 8pm (next... Read more

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i purchased 4 new performance tires from this company and had them installed. after less than 20 miles one of the tires inside side walls blew out. i could put my thumb thru the hole easily. I had not hit anything in the road and had driven on only smooth paved surfaces ( not hard to do in 20 miles). i called Discounted Wheel Warehouse and was pretty much dismissed. the girls i talked to said it was not their problem and that i should have a... Read more

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I ordered tires nitto 245/40zr 18, I received one with the wrong size. after sending emails and phone calls for 4 days, I finally got to speak to a manager. she said they would send me a link to return the wrong tire. that never happened, the next day I called again, the manager said I would have to wait a couple a weeks for the correct tire and I would have to pay to return tire and pay a restocking fee. I ordered the correct size and I am told... Read more

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My experience has been bad i ordered my wheels aug 4 have not received them yet i have been a tracking for fed ex yet in still the wheels and tires qas not shipped im not happy hate i ever shopped with thus company . Add comment

Sara is a horrible manager and worthless trainer. I was told by another employee that I'm the 6th or 7th person to go through the position I was hired for. She spends two hours verbally training you and clicking through programs fast. She then brings you a stack of papers about a foot high and says you better get these done before 3pm or the money we miss out on comes out of your check. Forget about asking questions! I have not been paid... Read more

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Discounted Wheel Warehouse - Disappointed With Product Quality
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Corporate HQ, On 30 Jun 2015, I order two Nankang AS-1 225/45/R18 tires for my Subaru Forester AWD (order # 67622). They arrived Tue 07 Jul 2015. Dissatisfied with the tread quality, I phoned DWW on 11 Jul to request a refund / exchange. I spoke first with Linda or Lydia, who asked me to submit pictures of the inferior tread to Katie, the mgr., which I did on 17 Jul. I also submitted a picture of one of the tires currently mounted on my... Read more

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I previously worked there... this company is fraud so I QUIT!!!!! The sales rep will deal with you to get their commission! Once the sale is done you are basically thrown out the door and everything goes into their customer service/accounting department. The owner is middle eastern..he doesn't care about anything as long as he makes his money...employees are under paid...and treated like animals. This company is a mess and complete fraud. I... Read more

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The guys are a scam, I called one day got a price the guy gave his ext no. To get ahold of him when Im ready to order, called back the next day and I got his voice mail. So I called right back to talk to another agent and they gave me a whole different price then the previous, then he puts me on hold when I told him theres a 500 dollar difference, and it hangs up, I called probably another couple times to talk to someone else but kept getting... Read more

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I order wheels and tires from them, got them a month later only to find one of the tires had a gash in it.. finally got a hold of customer service and sent them a picture. They had me send that wheel and tire back to them. Got a call 2 weeks later and they said I must have done it taking them out of the package because there is no way they could have done it and that they were not gonna give me a new tire and I would have to pay shipping to have... Read more

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I ordered my tires on 4/13. The website claims a 5 day shipping to NY. The tires were not even sent until 4/17. On 4/21 I called and received the tracking number. That is when I found out they ship the tires with a direct signature required. They refused to address the issue and even refused to acknowledge that it is unreasonable to expect their customers to sit around all day waiting for FedEx to deliver. This is totally unacceptable.... Read more

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