Discounted Wheel WarehouseComplaints and Reviews

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1.3 Based on 8 reviews
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  • Sep 25
  • Equipment
  • Parachute, Colorado
  • Bad Customer Service
  • 181

I ordered tires nitto 245/40zr 18, I received one with the wrong size. after sending emails and phone calls for 4 days, I finally got to speak to a manager. she said they would send me a link to return the wrong tire. that never happened, the next day I called again, the manager said I would have to wait a couple a weeks for the correct tire and I would have to pay to return tire and pay a... Read more

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My experience has been bad i ordered my wheels aug 4 have not received them yet i have been a tracking for fed ex yet in still the wheels and tires qas not shipped im not happy hate i ever shopped with thus company . Add comment

  • Aug 16
  • Employees and Ex-employees
  • Los Angeles, California
  • Discounted Wheel Warehouse Work Experience
  • 128

Sara is a horrible manager and worthless trainer. I was told by another employee that I'm the 6th or 7th person to go through the position I was hired for. She spends two hours verbally training you and clicking through programs fast. She then brings you a stack of papers about a foot high and says you better get these done before 3pm or the money we miss out on comes out of your check. Forget... Read more

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  • Jul 22
  • Equipment
  • Paramus, New Jersey
  • Nankang As-1 Tires
  • 258
Discounted Wheel Warehouse - Disappointed With Product Quality
1 of 2

Corporate HQ, On 30 Jun 2015, I order two Nankang AS-1 225/45/R18 tires for my Subaru Forester AWD (order # 67622). They arrived Tue 07 Jul 2015. Dissatisfied with the tread quality, I phoned DWW on 11 Jul to request a refund / exchange. I spoke first with Linda or Lydia, who asked me to submit pictures of the inferior tread to Katie, the mgr., which I did on 17 Jul. I also submitted a... Read more

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  • Jun 25
  • Employees and Ex-employees
  • Rowland Heights, California
  • Work Experience
  • 1
  • 1
  • 400

I previously worked there... this company is fraud so I QUIT!!!!! The sales rep will deal with you to get their commission! Once the sale is done you are basically thrown out the door and everything goes into their customer service/accounting department. The owner is middle eastern..he doesn't care about anything as long as he makes his money...employees are under paid...and treated like animals.... Read more

Was this review helpful? 6 1

  • May 21
  • Equipment
  • Abbotsford, British Columbia
  • Price Policy
  • 342

The guys are a scam, I called one day got a price the guy gave his ext no. To get ahold of him when Im ready to order, called back the next day and I got his voice mail. So I called right back to talk to another agent and they gave me a whole different price then the previous, then he puts me on hold when I told him theres a 500 dollar difference, and it hangs up, I called probably another couple... Read more

Was this review helpful? 0 2

  • May 06
  • Equipment
  • Beaumont, Texas
  • Wheels And Tires
  • 261

I order wheels and tires from them, got them a month later only to find one of the tires had a gash in it.. finally got a hold of customer service and sent them a picture. They had me send that wheel and tire back to them. Got a call 2 weeks later and they said I must have done it taking them out of the package because there is no way they could have done it and that they were not gonna give me a... Read more

Was this review helpful? 2 3

  • Apr 21
  • Equipment
  • Geneva, New York
  • Tires
  • 288

I ordered my tires on 4/13. The website claims a 5 day shipping to NY. The tires were not even sent until 4/17. On 4/21 I called and received the tracking number. That is when I found out they ship the tires with a direct signature required. They refused to address the issue and even refused to acknowledge that it is unreasonable to expect their customers to sit around all day waiting for FedEx... Read more

Was this review helpful? 1 1

order a set of 22 inches rims sells rep put me in for a set of 20 . When I told them about there era . They tells me it will be a 25 percent charge and I would have to pay for them to get ship back . I would had to give them close to 600 hundred $ just to take something back that they made a mistake on . Who in they right mind would do that ? Felt like I got hustled Add comment

  • Jan 11
  • Equipment
  • Wildwood, New Jersey
  • Wheels
  • 885

I purchases a set of wheels from Discounted Wheel Warehouse from sales rep Micah. He was very nice and helpful during the purchase- always available, returning calls... I later realized that the wheels did not fit and they were damaging my car. I called Micah and explained my problem. He said that he would help-but never did! Michah stopped answering my calls. I spoke with the customer... Read more

Was this review helpful? 2 4
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