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Absolutely aweful service and a heavy practice of lying to get you out.

I purchased wheels and tires but didn't want them to mount them cause of the reviews, low and behold one tire is out of round, they asked me to take it back so they can check it but they determined the tire was fine and had me test drive it, but it was still bad and would not replace it. So I was forced to purchase one in order to prove them wrong and they took 7hrs to install it or till closing time so I couldn't come back and managed to smash my wheel faces by using the wrong sockets on their impact guns, which no one could answer for. I took the car with a new tire and as luck would have it this tire was even more out of round than the first. Had it road forced by big brand tires and they called a balance with 55lbs of road force good, so their tech and or machine Is extremely lacking. So in the end they charged me to check a tire that I already roadforced only to sell me a worse tire and charge install on that one as well.
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ID
#436762 Review #436762 is a subjective opinion of poster.
Location
Cambria, California
Loss
$263

They won't honor warranties

They say they no longer carry the same warranty provider. I spent 3 hours in their store complaining until they finally accepted they bad service.. When it comes to hinoring warranty they Fuken SUCK!!! They would n mount my tire even when the contract says mounting was included. They had cancelled ou with their warrant provider, they told me to go somewhere else because they no longer carry the tire, even when the manager told me the tire was in stock. Until they found out it was a warranty, they they said they where out of stock.. At the end they gave me my tire, they wouldn't install it though . They *** suck
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ID
#431037 Review #431037 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$200

Over 6 Months and No Refund for Returned Tire

I bought 4 tires and 4 rims. One of the tires was out of round so I returned it in Nov/12. It is now May 16/13 and I still do not have a refund. I have spent hours on the phone with them and them always make promises such as they will phone me back, send me a cheque, etc. and they never do. They seem to be chronic liars. Buy your tires elsewhere because these people cannot be trusted. There are many places to buys tires on line and this is not one you should frequent. Shop elsewhere for tires.
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ID
#409393 Review #409393 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Loss
$138

THEY SELL OLD TIRES THAT ARE NOT SAFE

We ordered a set of tires as they were a great price. The clerk promised Priority mail-did not happen. Next the tires arrived 6 weeks later AND THEY WERE FOUR YEARS OLD! According to National Safety tires are declining in safety and should be replaced on the 6th year no matter what the wear. We prompptly called to send back, fought for days, got a return authorization and have been waiting TWO MONTHS FOR REFUND. Called several times and they state our card will be credited in 48 hours... never happened. Bought from SUMMIT RACING and the replacment tires were only 2 months old. GO SOMEWERE ELSE AND BE HAPPY.
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ID
#391874 Review #391874 is a subjective opinion of poster.
Location
Ludwigshafen Am Rhein, Rheinland-Pfalz
Discounted Wheel Warehouse WILL Rip You Off! I tried to purchase 5 Michelins for my truck 2 weeks ago-took them 5 days and several calls to even get them to process debit card! After them never returning calls as promised I called back to cancel the order and make...
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ID
#389174 Review #389174 is a subjective opinion of poster.
Location
Erick, Oklahoma
Loss
$1533

Great Service and Great Wheels!

Discounted Wheel Warehouse knows how to treat their customers. It's a shame that others bash on their name. Everyone is so quick to shout at any little mistake; however, when things go right, people take long to acknowledge the great work. This business not only offers us some of the most affordable prices out there for wheels and tires but in my opinios also gives stellar customer service. I recently received my set of lexani wheels with fullway tires and i must say I am extremly satisfied. not only were they already mounted and balanced, but they had also installed my sensors free of charge. I was able to simply switch my old wheels and tires with my new ones quick and easy. I am so happy with these wheels and their services! I cant wait to send my sales rep a picture showing him just hnow great my car looks!!!! Thank You Discounted Wheel Warehouse! Keep up the good work!!! :)
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ID
#340901 Review #340901 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

LIES, LIES, LIES AND MORE LIES

SENT ME A SET OF GIOVANNA WHEELS FOR $1219 AND THEY CRACKED. THEY REQUESTED THAT THEY BE SENT BACK AND SINCE 1YR AGO....NO REFUND...THIEFS...STAY AWAY FROM THESE SCUMBAGS...ACTUALLY CALLING THEM *** IS BEING NICE...THEY ARE LIKE THE DIRT UNDER YOUR SHOE......THEY LIVE OFF THE PUBLICS HARD EARNED MONEY...DONT EVEN BUY A VALVE CAP FROM THEM.....STILL WAITING FOR RESOLUTION....THEY HAVE USED EXCUSES LIKE "WE WILL CALL YOU IN AN HOUR" AND THEN NEVER HEAR FROM THEM AGAIN...THEY KNOW HOW TO CHARGE YOUR CREDIT CARD BUT NEVER LEARNED HOW TO CREDIT THE CREDIT CARD....PERFECT EXAMPLE OF A COMPANY THAT ATTORNEY GENERAL OF CA SHOULD CONSIDER CLOSING FOR GOOD. CLOSING THEIR DOORS WILL SAVE THE PUBLIC LIKE $1M...THEY NEED TO SPEND A LITTLE TIME BEHIND BARS TO FIGURE OUT WHAT IT TAKES TO MAKE LEGAL MONEY INSTEAD OF STEALING EVERYONE'S HARD EARNED CASH...FURTHERMORE, IT SEEMS THE OWNER WASNT EVEN BORN HEAR...GREAT, LET THEM IN TO RIP OF THE HONEST CITIZENS....GO BACK TO INDIA AND STEAL FROM YOUR OWN PEOPLE...OH..THATS RIGHT, THEY DONT HAVE *** TO STEAL.....
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4 comments
#703182

I had similiar experience as the tires they sent us were 5 years old and would have cracked had we put them on. I would like to start a class action lawsuit if you are interested please contact

#592910

Dude, you are a racist. I bought wheels for my car from them and they were great.

The rims I wanted at first weren't going to fit, so they saved me from making a mistake and then showed me some that were better. I don't really see how it was their fault your rim cracked a year later. Sounds like a manufacturer warranty problem, not the store you bought them from.

Either that or you drive like you write,,, like *** if you didn't get my drift. You spelled "here" wrong ***.

#556615

so where do you get good quality rims for a lower price? Im going crazy trying to find somewhere. I used wheelmax.com and was happy but they dont carry anything in my lug pattern.

#533451

I HAD A GREAT EXPERIENCE. U SEEM TO OVER REACT. SUCK IT UP ***

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ID
#324229 Review #324229 is a subjective opinion of poster.
Location
Inverness, Florida
Loss
$1219
New Reviewer

They lied.

I should have heeded the warnings in the negative reviews but I did not so this vendor done screw me. I deserve it. Next time I will heed the warnings. Here are the facts: 1. Wednesday noon- as I pulled up into my place, I discovered that one of my tires had a 3-inch slit on its side. The tire lost all its air and is not repairable. I don't have a spare. I searched online and came across Discount Wheel Warehouse. I called Wednesday to order a single tire. Spoke to a rep named Mike or a Micah. I could not place the order because the address that my bank/credit card company has had for the past 20 years is a PO Box. So, I called the bank Thursday to request they change my address. Their policy is that I would have to go into the branch with an ID and fill out some forms. After a long ordeal, I ended up convincing the branch manager to do it for me since she recognized who I was. 3. Thursday noon - I called Discount Wheel Warehouse to order the tire. I spoke to Eric. I specifically asked him whether he had the tire in stock. He put me on hold for a few minutes then returned and said they indeed have in stock 4 of the tire I am looking for. I asked him whether he had the tire physically in stock at his location. He said yes. I asked him whether that means he physically has in Fullerton. He said yes. So I placed my order. I asked Eric whether he can check with the guys in the warehouse to see if they can load it on a truck that afternoon. He replied that they would not be able to get it on a truck that afternoon. I said okay then it will get loaded on a truck Friday and I should receive it by Tuesday. Eric suggested I look for a couple of e-mails I should receive shortly. 4. Friday morning - No e-mails received. I called and spoke to Mike or Micah. He pulled my order but did not tell me anything about the e-mails I was told to be on the lookout for. He said my credit card was charged and that the tire will be shipped Monday. I was surprised. I asked him to do what he can to have the tire on a truck. He replied that there is nothing he can do. I asked him to escalate it to a manager so he transferred me to Edith. She too said there was nothing she can do because they don't have the tire. That the tire is in route from the manufacturer. WTH?!!!!!!! The manufacturer?!!!! Where in Fullerton, in Orange County, In Boston, in Tokyo? Where?!!!! Why would Eric say that they had the tire in stock at their Fullerton location?!!!! I explained to Edith that I live in the suburb. I just moved to the East Coast from Newport Beach less than a month ago. I don't know anyone in my new town. I don't have anyone to give me a ride, to college, to the grocery store. I am enrolled in summer session at the university. There are no buses or cabs where I live. I am going to miss a whole week of a month-long class at the university. Meaning, I will likely flunk the class or get an incomplete and am not even eligible to drop the class and get any refund. $805 out of pocket in school tuition flushed down the drain. Heck, I don't even have much in my fridge to lasts me another week of staying at home without transportation! To add insult to injury, Edith said that they would charge me a 10% restocking fee if I cancel my order. I guess either way, I am screwed. Lesson: next time, heed the warnings and pay attention to all the negative 1 and 2-star ratings. Call around and pay an extra $10-$20 and buy the tire from a reliable merchant like Tire Rack or a brick and mortar vendor in your town like Costco.
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ID
#322591 Review #322591 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

TOTAL RIP OFF/SCAM ARTISTS

I financed a wheel and tire combo from this company about a month ago. BIG MISTAKE! I am a commercial airline pilot and as such I am almost always away from home 5x a week. On the day I took delivery of my order, which by the way was addressed to the house on the other end of my block, I went on ahead and checked the first 2 boxes as I was in a rush due to having to be at the airport for a flight. The wheels and tires looked good and so I put them in my garage and so there they sat for a few weeks. I did not have any flights this weekend so I decided to take the opportunity to install them on the truck I bought them for. By the way, this truck is just my spare vehicle so I only drive it once in a while. After I had installed all four wheel and tires I started to apply tire dressing on them to may them look nice. It is at this point that I noticed that one of the tires is the wrong size. The other 3 tires are 275/55/20 which is what I ordered and the other one is a 285/50/20 tire. Since they are close on Sundays I called Discounted Wheel Warehouse this morning and spoke with a DENISE at x104. I told her my issue and she asked me to take a picture of said tire and send to her which I did. After a while I got a reply from her stating that since I did not call them up within 48 hours of receipt of the order, they can no longer do anything for me and that I am stuck with the wrong sized tire that they sent me. I explained to her why I was only able to install the wheels and tires today and told her that I was not asking for anything free. I merely want them to send me the right size tire. I told her that I was even willing to pay for them to ship me the right sized tire and I will ship back to them the wrong sized tire that they sent me on my dime. I also told her that when I placed the order, I was not made aware of this policy, like what other HONEST companies would do. She put me on hold and when she came back she said that "okay that they were willing to accommodate my request even if it is over the 48 hour return/exchange policy that they have. However, I will have to pay a $169 "re-stocking fee" and pay for shipping the wrong sized tire that they sent to them back to them as well as the shipping of the replacement right sized tire to me. This would have put the total bill I will have to foot to correct a mistake that they made close to $300! A new tire of the size I need will cost $165 shipped to my door! This lady Denise was going on and on about the 48 hour window policy that they have and obviously could care less about helping me out and correct the mistake that they made. This is the first and last time I will ever do business with this company. They are a bunch of thieves and *** Please do yourselves a favor and steer clear of these people. I repeat, they are thieves and *** Please do not do business with them. Learn from my mistake and take your business elsewhere.
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ID
#315706 Review #315706 is a subjective opinion of poster.
Location
Newark, New Jersey
New Reviewer

Got ripped off. They won't makeit right. run around

purchaced 4 tires,wheels,sensors. Sensors are 50.00 each. they are the wrong sensors. I called them and got a big run around. finally spoke with someone and she said to e-mail sher a pic of the wrong parts and she would call back, but never did. Got a hold of someone again after another run around. said they would send me the right ones and 40.00 to have them put on. I checked with a local shop and they wanted 120.00. Got the part in the mail and they sent bands and stems, no sensors. I want to take these people to court.
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ID
#303693 Review #303693 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$500
New Reviewer

Usa wheel and tire #2

these guys have good service till they get your money then its the run around, *** service bs non stop! save yourself the time and effort and do not go through these guys! go through performancetireplus, nothing but good reviews, usa wheel and tire or discounted wheel warehouse is a RIPOFF!!! every day my oreder was supposed to ship i didnt recieve any tracking and when i would call the next day i would get some /bs excuse and told it will ship the next day, today is there last shot, it dont ship then im cancelling the order and TRYING to get a refund.... well see
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ID
#302762 Review #302762 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$1300
New Reviewer

Awesome Rims/Service!

These guys are great!! Whether I need a tire repair, new set of tires or new rims for my car (they've done all three) they handle the task with precision and ease. All the guys there are professional yet real down to earth and easy to deal with. I've been dealing with them for years now and they have NEVER given me a reason to go any were else. They really give their service 110% and I know I'll always leave satisfied with the prices, timing, customer service, and overall friendliness of the staff. I Highly recommend these guys.
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2 comments
#533453

SOMEONE HAS SAND IN THEIR *** ^^^^^

#473628

OK so if your service was so great, why cant i get them to answer the freaking phones? its like 1230 central time on a Monday so 1030 pacific, and i tried to call directly the one who sold me the tires which were suppose to ship last week no answer.

I retry to connect to anyone and it rang and rang and rang. great service by great people who i cant get a hold of.

what the *** was this *** thinking when he wrote that review. Probly one the top bastards within trying to keep that POS company a float.

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ID
#297427 Review #297427 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer
I just had the worst tire buying experience of my life with Discounted Wheel Warehouse. I ordered 2 Dunlop Tires DIREZZA tires to be delivered to my home. The tires cost $348.00. The tires arrived and I had them professionally mounted on my car. After less than...
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2 comments
#533454

SEEMS LIKE UR AN ***. ITS THE MANUFACTURER FAULT NOT THE TIRE PLACE.

UR JUST A *** U SHOULDNT EVEN BE ALLOWED TO BE ON THE RODE. GO PUT A SKIRT AND SIT UR *** DOWN

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ID
#289780 Review #289780 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

Instant, Great Customer Care

My first car. First time I needed to get new tires. I was extremely pleased. I walked in and I was instantly helped. I had no idea what I needed so the guy ran out to my car and looked he was back in within a minute and told me the sizes and that I NEEDED new tires because the treads were way beyond recommended depth. He told me it would take an hour. I went for a walk and came back 45 minutes later and I asked and he said it was done. I had no appointment and it was pretty busy. fast and great service. I will be back once I need tires again.
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1 comment
#412627

Leading premium car manufacturer in India offering all new Honda City, Honda Civic, Honda Jazz, Honda Civic Hybrid, Honda Accord Honda CR-V latest models.Discount Wheels

ID
#289721 Review #289721 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

Why Go Anywhere Else?

I have been to USA Wheel & Tire several times. Most recently, my tire had a nail in it, and USA Wheel & Tire looked at it in 2 seconds, and said the tire needed replacement. I thought they were just trying to sell me unnecessary tires. So I went home, read consumer reports, and the article confirmed that my tires had insufficient tread. I called around to a number of shops for tires USA Wheel & Tire had the lowest price, no wait, and fine service. Next time I need anything done with a tire, I would go there in a second. Excellent service that is fast, honest, and very reasonably priced. What could be better? Why go anywhere else?
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ID
#286971 Review #286971 is a subjective opinion of poster.
Location
Los Angeles, California