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I liked this place a lot actually. The girl who picked up the phone was pleasant and efficient. Naeem worked with me so that I got a really good deal on the tires that I wanted and the entire transaction went smoothly. The process was hassle-free, they made sure I was...
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1 comment
Anonymous
#378218

lol your paragraph is so scripted! you guys are arab or muslim or someting i can tell.

and you guys are a fraud. im gonna write posts to expose u

ID
#275309 Review #275309 is a subjective opinion of poster.
Location
Pleasant Grove, Utah
I had a great experience with them. I came in to get some rims, and even though I wasn't sure what I wanted, they were patient and polite. The salesman who was working with me recommended these nice black rims for my BMW. He didn't recommend the most expensive ones,...
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ID
#274906 Review #274906 is a subjective opinion of poster.
Location
Pleasant Grove, Utah

Discounted Wheel Warehouse - One week later, no tracking number

I should have reviewed this company first. One week after payment from my debit card and no tracking number. I called customer service and after 1 hour on hold still no help. Stay away from this company!!! Use TireRack instead. I dont understand why a company would spend so much time and money on a website getting customers only to *** them off by not answering questions or sending a tracking number. If this company was on ebay it would have been investigated and banished already. if they respond with a tracking number and by some grace of God i get my tires before Christmas then I will post an update. Halloween has passed with thanksgiving rolling up soon.
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ID
#271987 Review #271987 is a subjective opinion of poster.
Location
Fayetteville, Arkansas
Loss
$201

Discounted Wheel Warehouse - Poor customer service

I have contacted them through emails and phone with no response order my wheels package and still no tracking number! was talking to a sales rep. eddie and he promised to send the tracking number and i will recieve my wheels in 10 days. well its been almost 10 days and no tracking number and no response!i tried to contact him with numerous emails and calls still no call back. they have poor custormer service, and for this kind of money to be spending should be followed up with good customer service. instead no reponses and no tracking numbers!
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2 comments
Hashim
#366778

this issue has been resolved. i get my tires tommorrow hopefully no defects!

Anonymous
#364905

update: just got a track number but lets see if it works tommorrow, i will keep you guys posted.

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ID
#270550 Review #270550 is a subjective opinion of poster.
Location
Downingtown, Pennsylvania
Loss
$1400

Discounted Wheel Warehouse - Sent defective rim and then charged me for a new tire

Purchased 4 rims and tires. Took 2 weeks to get but charged right away. One rim was defective and was leaking air on the inside of the rim. Too picture and video and sent to the "manager" at discount. They said that it looks like a defect and I would have to send it back so they could look at it. TIRE was fine with no problems. Sent back tire and rim due to the leak the tire needed to be replaced also. After they received it the had to send the rim back to the manufacture for inspection. I asked why could they just not pump it up and look at it where I had marked at and see the leak. Their response was " we are not qualified to say it was a defect only the manufacture is" in the mean time I have a car with three tires. Then I call back three days later and the rim is still there and they said that they found a "hole" in the tire and that I would have to buy a new one. The tire was fine and DID NOT have *** in it when a sent it. In the long run I had to wait 3 weeks for a new rim and was forced to buy a new tire. DO NOT BUY FROM THIS COMPANY. They lie and cheat you and cannot be trusted. Customer service sucks and they do not know their product at all.
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5 comments
Anonymous
#436086

Same thing happened to me. I had my rims on for literally 2 days, i hit a BUMP and my rim split straight down the middle.

I called them and they said to send it in too take a look at it.

They called and said there was nothing they could do and i could buy another rim. Im going to a differant website for the rim where it is 100 dollars cheaper.

scard
#361319

I have returned called them twice now with no call back. I SAY AGAIN. CUSTOMER SERVICE SUCKS!!!!

Anonymous
#358713

Hello,

Please respond to my second request to be contacted. I would like to solve your issue to the best of my ability.

Please contact me at 714-422-3503 extension 203. Thanks.

Anonymous
#354822

Hello there,

Please contact me at 714-422-3503 extension 203. I would like to discuss the validity of your claim and take care of your issue.

Thanks!

Anonymous
#354808

Hello there,

Please contact me at 714-422-3503 extension 203. I would like to discuss the validity of your claim and take care of your issue.

Thanks!

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ID
#261350 Review #261350 is a subjective opinion of poster.
Location
Groton, Connecticut

Discounted Wheel Warehouse - Very poor customer service and did not provide all the information required

I purchased a wheel and tire package and was not informed that the tps system was not on the tires. When I called back and inquired everyone from the customer service person, manager and salesman made an excuse and told me they did not know they were required. I was told to send them back at my expense and would be charged a 10% restocking charge. They refused to give me the number and address to their corporate offices and everyone was rude. I would never recommend this company to anyone. Buyer beware they are shady. Do not shop here you will be cheated and then they will not talk to you professionally.
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3 comments
Anonymous
#358714

Hello,

Please respond to my second request to be contacted. I would like to solve your issue to the best of my ability.

Please contact me at 714-422-3503 extension 203. Thanks.

Anonymous
#354821

Hello there,

Please contact me at 714-422-3503 extension 203. I would like to discuss the validity of your claim and take care of your issue.

Thanks!

Anonymous
#354809

Hello there,

Please contact me at 714-422-3503 extension 203. I would like to discuss the validity of your claim and take care of your issue.

Thanks!

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ID
#259264 Review #259264 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$1800
I am so frustrated. this company managed to take a fun thing like purchasing new wheels and tires for my new car and turn it into a nitemare! I bought wheels on June 20th and they charged my credit card June 24th for a different set of wheels then the originals I...
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5 comments
Anonymous
#379421

:x

Hello there,

"Please contact me at 714-422-3503 extension 203. I would like to discuss the validity of your claim and take care of your issue."

Good luck talking to this guy. Tried so many time calling this extension but never once was answered. Guess this person is screening all his calls. Was about to buy from this company good thing it didnt push thru.

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ID
#250442 Review #250442 is a subjective opinion of poster.
Location
Davenport, Iowa
Service
Discounted Wheel Warehouse Shipping Service

Discounted Wheel Warehouse - DiscountedWheelWarehouse aka USA Wheel NOT worth dealing with

June 2011 searched online for a wheel and tire package. I finally decided on Discounted Wheel Warehouse and spoke to salesman (JR - Gerardo Cervantes. I placed an order for 4 wheel w/tires. Next day called back to change order but told a 10 percent fee would be included for restocking! Even though my second order would cost more. JR said he would need to speak to his boss to have fee waived and that would take half a day. I was civil the entire time but he called me argumentative. End of the day fee waived but still took 13 days to receive a tracking number for my second choice and 2 more to receive order. I was prepared to contact a friend in the Attorney Generals Office if they weren't willing to satisfy my order. When you spend this kind of money, you expect good service. I will definitely avoid this company the next time around.
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5 comments
Anonymous
#358716

Hello,

Please respond to my second request to be contacted. I would like to solve your issue to the best of my ability.

Please contact me at 714-422-3503 extension 203. Thanks.

Anonymous
#354819

Hello there,

Please contact me at 714-422-3503 extension 203. I would like to discuss the validity of your claim and take care of your issue.

Thanks!

Anonymous
#354813

Hello there,

Please contact me at 714-422-3503 extension 203. I would like to discuss the validity of your claim and take care of your issue.

Thanks!

SitnOnchrome
#316023

I know how you feel. During my encounters with them I spoke to my credit union and was told - if they did not send the wheels within a reasonable amount of time, I could file a dispute claim against them.

The saleman told me I would receive a tracking number from 7 to 10 business days, so they were just within those perameters.

Your case seems more severe. Good Luck!

Anonymous
#316017

I am having a similar issue with them right now. I bought wheels on June 20th and they charged my credit card June 24th for a different set of wheels then the originals I selected stating this similar wheel would work better for my vehicle so I went with it.

I waited for weeks with multiple excuses and lies including fake tracking numbers. Finally they shipped the wheels with no center caps, Painted inserts, or lug nuts in order to avoid the refund I was demanding. I cant mount them this way! They promised me again last week I would have everything this week..

Still nothing.. When I threatened to call my credit card and dispute the transaction they agreed to email me return shipping lables and they then will refund my money someday after they recieve the wheels back. Im still waiting on the lables and meanwhile Im paying interest on items I never recieved!

Its now july 21st. I told Giselda I Bought my house in way less time then getting a set of rims and tires from them has taken..

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ID
#250435 Review #250435 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Loss
$1500

Discounted Wheel Warehouse - Helpless!

Placed order on 5/11/11, 4 rims/tires totaling $1499.00 which was billed to my account 5/12/11. The sales rep assured delivery no later than 5/20/11 and advised to call if I still hadn't received them. After at least 10 emails and voicemails by me I finally reached a live body today 5/24/11 who said "Oh yeah, we had to customize them for your car and they will be shipped out today". He then transferred me to his manager who of course wasn't available. Today I filed a complaint with my bank. PLEASE, DO NOT DO BUSINESS WITH THIS COMPANY!!!
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ID
#239396 Review #239396 is a subjective opinion of poster.
Location
Budd Lake, New Jersey
Loss
$1499

Discounted Wheel Warehouse - Damaged wheels and doubled charged me

I was shopping for tires when a friend mentioned Discount Wheel Warehouse in Fullerton Ca. I called them and ordered the tires. I had to give them my credit card number and setup a appointment for the next day. I arrived fifteen minutes early and had to go thur the hole paperwork thing all over again. After a half hour of waiting they took the car in and started work. three hours later they drove the car around front and said it was ready. In the three hour waiting period I was told that I had runflat tires and they were having trouble getting them off. I told them about the runflat at the begining but I guess they didn't listen. When they handed me the keys I walked out and couldn't believe my eyes. The wheels and tire looked like someone had rub grease and black tar all over them. I started to wipe some of the black stuff off when I came across nicks and scratches on the wheels. I walked back in the office and asked to have someone verify the damage and had to wait another half hour. Finally the manager came off and I showed him the damage and his said that I was a LIAR and those scratches and nicks were already there. Now a month later I get my credit card statement and they double charged my account. One for Discout Wheel Warehouse and the other one for USA Wheel and Tire of Fullerton. Discount Wheel on the 15th when I was there and USA Wheel and Tire on the 16th a saturday when I was out of town. I will never do business with that bunch again even if they get tire away.
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ID
#238557 Review #238557 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$636

Discounted Wheel Warehouse - Bait & Switch @ 714-422-3509

Totally was quoted one price over the phone for Discount Wheel Warehouse in Fullerton, CA Located at 1301 Burton St Fullerton, CA 92831 (714) 422-3509. When I got to their store - they totally said they don't have my wheels available as they're discounted and offerred me tired about $100 more. What a scam at Discount Wheel Warehouse in Fullerton. Please Stay Away. Take Your Business elsewhere as in my opinion this was a total bait and switch. Based on prior review this company is not too liked by many other people as well. I think the prices at Discount Wheel Warehouse in Fullerton California is not too inexpensive either. Other Companies offer lower prices.
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ID
#232513 Review #232513 is a subjective opinion of poster.
Location
Aliso Viejo, California
Loss
$250
Ordered some wheels from these guys on March 18th. Paid full price for 4 NEW wheels and an extra $40 for the locks and lugs and $40 for the hub rings.The guy on the phone said the order will go out the following Tuesday or Wednesday and that I would receive an email...
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7 comments
Anonymous
#676356

Lucy- Look at the dates of the complaints and then look at the dates that "tony" and "joe" both offered to resolve these issues. I'm going to assume that Captor and Virgil weren't planning on waiting 7 months for someone to contact them here on Pissed Consumer and that their poor service issues have already been resolved.

And comparing your in-store experience with the experience of out of state customers that have to rely on the stores word isn't the same thing. Stores can't scam an in-store customer because you get to see the merchandise before deciding to buy.

Not so with out of state customers who have to hope that what arrives at their door (if anything) is what they paid for.

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ID
#229897 Review #229897 is a subjective opinion of poster.
Location
Westminster, Colorado
Loss
$1200

Discounted Wheel Warehouse in California

I ordered a set of tires and rims from them at the recommendation of a friend. The order was placed and my bank account was charged the cost of the tires and rims. Then two weeks later they charged me again which caused my bank account to be in the negatives and with 7 over draft charges. After a week and after making about 10 calls & emailing them my bank statement proving their error, they finally reimbursed me the extra charge but not the over draft fees. I would not recommend this company to anyone for anything.. they are horrible !!!
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4 comments
Anonymous
#803356

sad sad sad...i was actually about to place an order with you guys and after reading all of this.....i spend my hard earned money elsewhere...i dont have time to be dealing with these kinds of issues...step your customer service game....not just in the store but online as well....

Anonymous
#362381

I ordered two sets of rims from Tony and Eddie. Had no problems.

My next set will come from them as well...Ask for Eddie.

He will hook you up. If there is a problem, Tony will handle it.

Anonymous
#358717

Hello,

Please respond to my second request to be contacted. I would like to solve your issue to the best of my ability.

Please contact me at 714-422-3503 extension 203. Thanks.

Anonymous
#354817

Hello there,

Please contact me at 714-422-3503 extension 203. I would like to discuss the validity of your claim and take care of your issue.

Thanks!

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ID
#229279 Review #229279 is a subjective opinion of poster.
Location
Augusta, Georgia
I wouldn't tell my worst enemy to shop there. 7 days no tracking number. WTF! Andy at ext. 206 is completely worthless. Don't ever ever ever buy from these mo's. I'm gonna go on a vaca to cali just too rock Andy's jaw for everybody. Chin Check!! I...
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4 comments
Anonymous
#378214

hello all, i was looking at ordering rims from these guys, thank god i didnt! this Mahmoud guy sound like he worls for them too

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ID
#132756 Review #132756 is a subjective opinion of poster.
Location
Rochester, New York
Loss
$1400

Discounted Wheel Warehouse - 4 and 4

Ordered rim and tire package, told 4 days to ship that was almost a month ago, still no wheels! I spent at least 4 to 5 hours a week on hold just to get the run around and no call backs as promised! The salesmen are completely useless, the manager will not return your calls and you can not speak with the warehouse because they don't have a phone in that building.yeah right! 4 grand and 4 weeks later i hope to get my stuff in a few days. Finally saw it shipped out ups, hope to get my stuff in a few days! I'm not holding my breath!
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2 comments
Anonymous
#166786

Horrible service...stuff came on time but the balancing is waaaay off and they will not pay for a balance because it was past 48 hours after i told them about it.....my rims and tires came when i was on my honeymoon, they sat in my garage for a like 2 weeks till i put them on, when i put them on i noticed the pull and vibration...no my local dealer has to put them on some "smart track" machine and balance as best as possible for 60 bucks an house cause them bums dont know what they are doing.....dont buy anything from them!

Anonymous
#37555

Same here man, took me a month and a half to get the rims. I guess they don't like to return phone calls either.

On top of that, they didn't even balance the tires correctly!!! I had to have the dealership do it. DO NOT DEPEND ON THEM TO KNOW BEST SiZE FOR YOUR VEHICLE EITHER!!!

Yea, lets find the biggest rims we can possibly fit. I dont know about you, but I hate my great gas mileage.

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ID
#130152 Review #130152 is a subjective opinion of poster.
Location
Abbeville, Louisiana