Discounted Wheel Warehouse
Reviews and Complaints
Reviews Chart
$41.9K
CLAIMED LOSSES
171
TOTAL REVIEWS
57.4K
PAGE VIEWS
I liked this place a lot actually. The girl who picked up the phone was pleasant and efficient. Naeem worked with me so that I got a really good deal on the tires that I wanted and the entire transaction went smoothly. The process was hassle-free, they made sure I was...
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1 comment
lol your paragraph is so scripted! you guys are arab or muslim or someting i can tell.
and you guys are a fraud. im gonna write posts to expose u
ID
Location
Pleasant Grove, Utah
I had a great experience with them. I came in to get some rims, and even though I wasn't sure what I wanted, they were patient and polite. The salesman who was working with me recommended these nice black rims for my BMW. He didn't recommend the most expensive ones,...
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ID
Location
Pleasant Grove, Utah
Discounted Wheel Warehouse - One week later, no tracking number
I should have reviewed this company first. One week after payment from my debit card and no tracking number. I called customer service and after 1 hour on hold still no help. Stay away from this company!!! Use TireRack instead. I dont understand why a company would spend so much time and money on a website getting customers only to *** them off by not answering questions or sending a tracking number. If this company was on ebay it would have been investigated and banished already. if they respond with a tracking number and by some grace of God i get my tires before Christmas then I will post an update. Halloween has passed with thanksgiving rolling up soon.
ID
Location
Fayetteville, Arkansas
Loss
$201
Discounted Wheel Warehouse - Poor customer service
I have contacted them through emails and phone with no response order my wheels package and still no tracking number! was talking to a sales rep. eddie and he promised to send the tracking number and i will recieve my wheels in 10 days. well its been almost 10 days and no tracking number and no response!i tried to contact him with numerous emails and calls still no call back. they have poor custormer service, and for this kind of money to be spending should be followed up with good customer service. instead no reponses and no tracking numbers!
2 comments
ID
Location
Downingtown, Pennsylvania
Loss
$1400
Discounted Wheel Warehouse - Sent defective rim and then charged me for a new tire
Purchased 4 rims and tires. Took 2 weeks to get but charged right away. One rim was defective and was leaking air on the inside of the rim. Too picture and video and sent to the "manager" at discount. They said that it looks like a defect and I would have to send it back so they could look at it. TIRE was fine with no problems. Sent back tire and rim due to the leak the tire needed to be replaced also. After they received it the had to send the rim back to the manufacture for inspection. I asked why could they just not pump it up and look at it where I had marked at and see the leak. Their response was " we are not qualified to say it was a defect only the manufacture is" in the mean time I have a car with three tires. Then I call back three days later and the rim is still there and they said that they found a "hole" in the tire and that I would have to buy a new one. The tire was fine and DID NOT have *** in it when a sent it. In the long run I had to wait 3 weeks for a new rim and was forced to buy a new tire. DO NOT BUY FROM THIS COMPANY. They lie and cheat you and cannot be trusted. Customer service sucks and they do not know their product at all.
5 comments
ID
Location
Groton, Connecticut
Discounted Wheel Warehouse - Very poor customer service and did not provide all the information required
I purchased a wheel and tire package and was not informed that the tps system was not on the tires. When I called back and inquired everyone from the customer service person, manager and salesman made an excuse and told me they did not know they were required. I was told to send them back at my expense and would be charged a 10% restocking charge. They refused to give me the number and address to their corporate offices and everyone was rude. I would never recommend this company to anyone. Buyer beware they are shady. Do not shop here you will be cheated and then they will not talk to you professionally.
3 comments
ID
Location
Houston, Texas
Loss
$1800
I am so frustrated. this company managed to take a fun thing like purchasing new wheels and tires for my new car and turn it into a nitemare! I bought wheels on June 20th and they charged my credit card June 24th for a different set of wheels then the originals I...
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5 comments
:x
Hello there,
"Please contact me at 714-422-3503 extension 203. I would like to discuss the validity of your claim and take care of your issue."
Good luck talking to this guy. Tried so many time calling this extension but never once was answered. Guess this person is screening all his calls. Was about to buy from this company good thing it didnt push thru.
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ID
Location
Davenport, Iowa
Service
Discounted Wheel Warehouse Shipping Service
Discounted Wheel Warehouse - DiscountedWheelWarehouse aka USA Wheel NOT worth dealing with
June 2011 searched online for a wheel and tire package. I finally decided on Discounted Wheel Warehouse and spoke to salesman (JR - Gerardo Cervantes. I placed an order for 4 wheel w/tires. Next day called back to change order but told a 10 percent fee would be included for restocking! Even though my second order would cost more. JR said he would need to speak to his boss to have fee waived and that would take half a day. I was civil the entire time but he called me argumentative. End of the day fee waived but still took 13 days to receive a tracking number for my second choice and 2 more to receive order. I was prepared to contact a friend in the Attorney Generals Office if they weren't willing to satisfy my order. When you spend this kind of money, you expect good service. I will definitely avoid this company the next time around.
5 comments
ID
Location
Pittsburgh, Pennsylvania
Loss
$1500
Discounted Wheel Warehouse - Helpless!
Placed order on 5/11/11, 4 rims/tires totaling $1499.00 which was billed to my account 5/12/11. The sales rep assured delivery no later than 5/20/11 and advised to call if I still hadn't received them. After at least 10 emails and voicemails by me I finally reached a live body today 5/24/11 who said "Oh yeah, we had to customize them for your car and they will be shipped out today". He then transferred me to his manager who of course wasn't available. Today I filed a complaint with my bank. PLEASE, DO NOT DO BUSINESS WITH THIS COMPANY!!!
ID
Location
Budd Lake, New Jersey
Loss
$1499
Discounted Wheel Warehouse - Damaged wheels and doubled charged me
I was shopping for tires when a friend mentioned Discount Wheel Warehouse in Fullerton Ca. I called them and ordered the tires. I had to give them my credit card number and setup a appointment for the next day. I arrived fifteen minutes early and had to go thur the hole paperwork thing all over again. After a half hour of waiting they took the car in and started work. three hours later they drove the car around front and said it was ready. In the three hour waiting period I was told that I had runflat tires and they were having trouble getting them off. I told them about the runflat at the begining but I guess they didn't listen. When they handed me the keys I walked out and couldn't believe my eyes. The wheels and tire looked like someone had rub grease and black tar all over them. I started to wipe some of the black stuff off when I came across nicks and scratches on the wheels. I walked back in the office and asked to have someone verify the damage and had to wait another half hour. Finally the manager came off and I showed him the damage and his said that I was a LIAR and those scratches and nicks were already there. Now a month later I get my credit card statement and they double charged my account. One for Discout Wheel Warehouse and the other one for USA Wheel and Tire of Fullerton. Discount Wheel on the 15th when I was there and USA Wheel and Tire on the 16th a saturday when I was out of town. I will never do business with that bunch again even if they get tire away.
ID
Location
Los Angeles, California
Loss
$636
Discounted Wheel Warehouse - Bait & Switch @ 714-422-3509
Totally was quoted one price over the phone for Discount Wheel Warehouse in Fullerton, CA Located at 1301 Burton St Fullerton, CA 92831 (714) 422-3509. When I got to their store - they totally said they don't have my wheels available as they're discounted and offerred me tired about $100 more. What a scam at Discount Wheel Warehouse in Fullerton. Please Stay Away. Take Your Business elsewhere as in my opinion this was a total bait and switch. Based on prior review this company is not too liked by many other people as well. I think the prices at Discount Wheel Warehouse in Fullerton California is not too inexpensive either. Other Companies offer lower prices.
ID
Location
Aliso Viejo, California
Loss
$250
Ordered some wheels from these guys on March 18th. Paid full price for 4 NEW wheels and an extra $40 for the locks and lugs and $40 for the hub rings.The guy on the phone said the order will go out the following Tuesday or Wednesday and that I would receive an email...
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7 comments
Lucy- Look at the dates of the complaints and then look at the dates that "tony" and "joe" both offered to resolve these issues. I'm going to assume that Captor and Virgil weren't planning on waiting 7 months for someone to contact them here on Pissed Consumer and that their poor service issues have already been resolved.
And comparing your in-store experience with the experience of out of state customers that have to rely on the stores word isn't the same thing. Stores can't scam an in-store customer because you get to see the merchandise before deciding to buy.
Not so with out of state customers who have to hope that what arrives at their door (if anything) is what they paid for.
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ID
Location
Westminster, Colorado
Loss
$1200
Discounted Wheel Warehouse in California
I ordered a set of tires and rims from them at the recommendation of a friend. The order was placed and my bank account was charged the cost of the tires and rims. Then two weeks later they charged me again which caused my bank account to be in the negatives and with 7 over draft charges. After a week and after making about 10 calls & emailing them my bank statement proving their error, they finally reimbursed me the extra charge but not the over draft fees. I would not recommend this company to anyone for anything.. they are horrible !!!
4 comments
ID
Location
Augusta, Georgia
I wouldn't tell my worst enemy to shop there. 7 days no tracking number. WTF! Andy at ext. 206 is completely worthless. Don't ever ever ever buy from these mo's. I'm gonna go on a vaca to cali just too rock Andy's jaw for everybody. Chin Check!! I...
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4 comments
hello all, i was looking at ordering rims from these guys, thank god i didnt! this Mahmoud guy sound like he worls for them too
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ID
Location
Rochester, New York
Loss
$1400
Discounted Wheel Warehouse - 4 and 4
Ordered rim and tire package, told 4 days to ship that was almost a month ago, still no wheels! I spent at least 4 to 5 hours a week on hold just to get the run around and no call backs as promised! The salesmen are completely useless, the manager will not return your calls and you can not speak with the warehouse because they don't have a phone in that building.yeah right! 4 grand and 4 weeks later i hope to get my stuff in a few days. Finally saw it shipped out ups, hope to get my stuff in a few days! I'm not holding my breath!
2 comments
ID
Location
Abbeville, Louisiana
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this issue has been resolved. i get my tires tommorrow hopefully no defects!
update: just got a track number but lets see if it works tommorrow, i will keep you guys posted.