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They didn't stock the tire I wanted to buy even tho it was featured on their website, so I had to get something different, then it took them 6 days to ship it and in the whole time I kept calling them seeing if they had shipped it or not, they always said...
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1 comment
Anonymous
#132619

Yeah customer service is very hor-ri-ble! They say they will call you back, but never do.

It's like they want you to call them, so they don't have to initiate the call.

Then when you finally get someone they want to transfer you to someone who has no idea what they are doing. The product was fine, but their customer service is very lacking.

ID
#124713 Review #124713 is a subjective opinion of poster.
Location
San Luis Obispo, California

Discounted wheel warehouse bad costumer service

Ordered rims for the first time. Had to choose 10 styles because they were out of so many. This is now May 14th order on April 17th and still waiting for a tracking number. No one would call me back at first until I just started calling whoever there I could and leaving messages now I am receiving phone calls to supposedly resolve this issue. Had to resign documents. Found amount was not the same as advertised on their site. Said price he gave me had a $75 charge for them doing the paper work. Do not buy from them.
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ID
#120865 Review #120865 is a subjective opinion of poster.
Location
Aurora, Illinois

Discounted Wheel Warehouse - Ordered on friday and on tuesday no tracking number!

salesman (john abraham) was a *** 4 days later no tracking #. called Monday to make sure he had right email for me and he told me he had been busy with customers that call back 2 days later. After spending 2000.00 on rims and tires who wouldnt want to know when it will be shipped!! last time for me!!!! web page tire and rim price was 1709.00 to your door. no hidden charges. that was everything except lug nuts. after talking to salesman price went to 1840.00. still best price that i could find. went through western union and a bunch of bs over a fax to the salesman after i wired my money. next time i will just go to sears!!!
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ID
#117581 Review #117581 is a subjective opinion of poster.
Location
Ashland, Kentucky
Loss
$2000

Discounted Wheel Warehouse - First time great second time has had issues

The first set of wheels i ordered went great they were shipped fitment was good no dings dents or scratches all lugs and rings were included. The second set of wheels i have ordered have not yet arrived i have no tracking number, nor can i get one i have checked multiple times and they keep giving me the runaround, they keep telling me that they have been really busy which i can understand, but it only takes a minute to send me an email with the tracking number, but as soon as i get the wheels i will let you know if they were on time. They did tell me 10 days from ordering that i would receive the wheels.
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2 comments
Anonymous
#125805

just wondering if you got your wheels and how long it took????????

Anonymous
#3817

I have had the same experience - three weeks in and I get excuses and no calls back.

I blew $1500 and I cannot get them to give me five minutes. The sales rep I purchased from is gone.

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ID
#113546 Review #113546 is a subjective opinion of poster.
Location
Hopatcong, New Jersey
I live in the Toronto area where the NBA Raptors play. I ordered a set of wheels for my 5 Series Bimmer and was told they would be here within 1 week. Starting tommorrow it'll be 3 weeks and counting. I spoke to some guy there who says the rear set they ordered in...
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4 comments
Anonymous
#542140

That sucks that you had a bad experience cause i have been ordering from these guys for years. I have done some crazy fitments through them and they know their stuff. I have ordered 7 wheel and tire packages through them now!

Hope you guys get it squared away

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ID
#111612 Review #111612 is a subjective opinion of poster.
Location
Sarnia, Ontario