Unclaimed
Discounted Wheel Warehouse
Reviews and Complaints
42.4K
CLAIMED LOSSES
175
TOTAL REVIEWS
59.4K
PAGE VIEWS
Discounted Wheel Warehouse Reviews
New Reviewer
Discounted Wheel Warehouse
Ordered some wheels from these guys on March 18th. Paid full price for 4 NEW wheels and an extra $40 for the locks and lugs and $40 for the hub rings.The guy on the phone said the order will go out the following Tuesday or Wednesday and that I would receive an email with the tracking number. Well, Tues. and Weds. pass and no tracking number. I call and they say the wheels will be shipped out today(thursday). Still nothing. I call them back the next day and they say they'll go out today for sure(friday). Still nothing. So now it's the next Monday, I call and they say they'll go out today. This time I actually receive a tracking number and they do ship. Finally! This wouldn't be that big of a problem if they had said to wait a week or two to begin with. But when they say they'll go out in two days... I expect them to go out in two days. Moving on... It is now March 31st and I've finally received my order. Here are the contents of what I received: 2 new wheels 2 USED wheels 0 locks/lugs 0 hub rings Need I say more about this company?? I'm currently disputing the charges with my bank and this company.
7 comments
ID
Location
Westminster, Colorado
Loss
$1200
New Reviewer
Discounted Wheel Warehouse in California
I ordered a set of tires and rims from them at the recommendation of a friend. The order was placed and my bank account was charged the cost of the tires and rims. Then two weeks later they charged me again which caused my bank account to be in the negatives and with 7 over draft charges. After a week and after making about 10 calls & emailing them my bank statement proving their error, they finally reimbursed me the extra charge but not the over draft fees. I would not recommend this company to anyone for anything.. they are horrible !!!
4 comments
ID
Location
Augusta, Georgia
New Reviewer
Simply the worst
I wouldn't tell my worst enemy to shop there. 7 days no tracking number. WTF! Andy at ext. 206 is completely worthless. Don't ever ever ever buy from these mo's. I'm gonna go on a vaca to cali just too rock Andy's jaw for everybody. Chin Check!! I was supposed to be sittin on chrome this week but those bums havent done anything but take my money. There has to be a way to keep this from happening. From now on i will do my research. Don't do it, no matter what price they give you.
4 comments
ID
Location
Rochester, New York
Loss
$1400
New Reviewer
4 and 4
Ordered rim and tire package, told 4 days to ship that was almost a month ago, still no wheels! I spent at least 4 to 5 hours a week on hold just to get the run around and no call backs as promised! The salesmen are completely useless, the manager will not return your calls and you can not speak with the warehouse because they don't have a phone in that building.yeah right! 4 grand and 4 weeks later i hope to get my stuff in a few days. Finally saw it shipped out ups, hope to get my stuff in a few days! I'm not holding my breath!
2 comments
ID
Location
Abbeville, Louisiana
Mediocre customer service
They didn't stock the tire I wanted to buy even tho it was featured on their website, so I had to get something different, then it took them 6 days to ship it and in the whole time I kept calling them seeing if they had shipped it or not, they always said they'd find out and call back but never ever did. The topping on the cake was that they shipped it to the wrong address even tho I told them specifically not to send it to my house. I'll never use them again and I'd advise against it for everyone else as well
1 comment
ID
Location
San Luis Obispo, California
Discounted wheel warehouse bad costumer service
Ordered rims for the first time. Had to choose 10 styles because they were out of so many. This is now May 14th order on April 17th and still waiting for a tracking number. No one would call me back at first until I just started calling whoever there I could and leaving messages now I am receiving phone calls to supposedly resolve this issue. Had to resign documents. Found amount was not the same as advertised on their site. Said price he gave me had a $75 charge for them doing the paper work. Do not buy from them.
ID
Location
Aurora, Illinois
Ordered on friday and on tuesday no tracking number!
salesman (john abraham) was a *** 4 days later no tracking #. called Monday to make sure he had right email for me and he told me he had been busy with customers that call back 2 days later. After spending 2000.00 on rims and tires who wouldnt want to know when it will be shipped!! last time for me!!!! web page tire and rim price was 1709.00 to your door. no hidden charges. that was everything except lug nuts. after talking to salesman price went to 1840.00. still best price that i could find. went through western union and a bunch of bs over a fax to the salesman after i wired my money. next time i will just go to sears!!!
ID
Location
Ashland, Kentucky
Loss
$2000
First time great second time has had issues
The first set of wheels i ordered went great they were shipped fitment was good no dings dents or scratches all lugs and rings were included. The second set of wheels i have ordered have not yet arrived i have no tracking number, nor can i get one i have checked multiple times and they keep giving me the runaround, they keep telling me that they have been really busy which i can understand, but it only takes a minute to send me an email with the tracking number, but as soon as i get the wheels i will let you know if they were on time. They did tell me 10 days from ordering that i would receive the wheels.
2 comments
ID
Location
Hopatcong, New Jersey
Rim and Tire package delivery?
I live in the Toronto area where the NBA Raptors play. I ordered a set of wheels for my 5 Series Bimmer and was told they would be here within 1 week. Starting tommorrow it'll be 3 weeks and counting. I spoke to some guy there who says the rear set they ordered in were the wrong size.......ya right by the sounds of it they forgot to order my wheels entirely. Further more I've asked the sale person for a tracking number for my purchase and for what ever reason they keep stalling.Hope they get here in one pieace parts and all. I'll let you know either way.
4 comments
ID
Location
Sarnia, Ontario
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Discounted Wheel Warehouse
Lucy- Look at the dates of the complaints and then look at the dates that "tony" and "joe" both offered to resolve these issues. I'm going to assume that Captor and Virgil weren't planning on waiting 7 months for someone to contact them here on Pissed Consumer and that their poor service issues have already been resolved.
And comparing your in-store experience with the experience of out of state customers that have to rely on the stores word isn't the same thing. Stores can't scam an in-store customer because you get to see the merchandise before deciding to buy.
Not so with out of state customers who have to hope that what arrives at their door (if anything) is what they paid for.
Looks like a fake complain , no one seems to have called back to resolve !! That's the sad part - I am one of their happy and repeating customers as I send all my friends and relatives there , they are offering wholesale prices , waiting area , TV , drinks , good service !! What else I can ask for - Oh , well !!
Hello,
Please respond to my second request to be contacted. I would like to solve your issue to the best of my ability.
Please contact me at 714-422-**** extension 203. Thanks.
Hello there,
Please contact me at 714-422-**** extension 203. I would like to discuss the validity of your claim and take care of your issue.
Thanks!
Hello there,
Please contact me at 714-422-**** extension 203. I would like to discuss the validity of your claim and take care of your issue.
Thanks!
MR Richardson can you please contact me at discounted wheel warehouse 714-745-**** and make sure your problem is taken care. Thanks
I am having a similar issue with them right now. I bought wheels on June 20th and they charged my credit card June 24th.
I waited for weeks with multiple excuses and lies with fake tracking numbers. Finally they shipped the wheels when I was demanding a refund with no center caps, black painted inserts, or lug nuts. They promised me again last week I would have everything this week.. Still nothing..
When I threatened to call my credit card and dispute the transaction they agreed to email me return shipping lables and they then will refund my money back someday after they receive the wheels back. Im still waiting on the labels and meanwhile Im paying interest on items I never recieved!
Its now july 24th. I told Giselda I Bought my house in way less time then getting a set of rims and tires from this company has taken..