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Discounted Wheel Warehouse in California

I ordered a set of tires and rims from them at the recommendation of a friend. The order was placed and my bank account was charged the cost of the tires and rims. Then two weeks later they charged me again which caused my bank account to be in the negatives and with 7 over draft charges. After a week and after making about 10 calls & emailing them my bank statement proving their error, they finally reimbursed me the extra charge but not the over draft fees. I would not recommend this company to anyone for anything.. they are horrible !!!
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4 comments
#803356

sad sad sad...i was actually about to place an order with you guys and after reading all of this.....i spend my hard earned money elsewhere...i dont have time to be dealing with these kinds of issues...step your customer service game....not just in the store but online as well....

#362381

I ordered two sets of rims from Tony and Eddie. Had no problems.

My next set will come from them as well...Ask for Eddie.

He will hook you up. If there is a problem, Tony will handle it.

#358717

Hello,Please respond to my second request to be contacted. I would like to solve your issue to the best of my ability.

Please contact me at 714-422-**** extension 203. Thanks.

#354817

Hello there, Please contact me at 714-422-**** extension 203. I would like to discuss the validity of your claim and take care of your issue.Thanks!

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ID
#229279 Review #229279 is a subjective opinion of poster.
Location
Augusta, Georgia
New Reviewer
I wouldn't tell my worst enemy to shop there. 7 days no tracking number. WTF! Andy at ext. 206 is completely worthless. Don't ever ever ever buy from these mo's. I'm gonna go on a vaca to cali just too rock Andy's jaw for everybody. Chin Check!! I...
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4 comments
#378214

hello all, i was looking at ordering rims from these guys, thank god i didnt! this Mahmoud guy sound like he worls for them too

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ID
#132756 Review #132756 is a subjective opinion of poster.
Location
Rochester, New York
Loss
$1400
New Reviewer

4 and 4

Ordered rim and tire package, told 4 days to ship that was almost a month ago, still no wheels! I spent at least 4 to 5 hours a week on hold just to get the run around and no call backs as promised! The salesmen are completely useless, the manager will not return your calls and you can not speak with the warehouse because they don't have a phone in that building.yeah right! 4 grand and 4 weeks later i hope to get my stuff in a few days. Finally saw it shipped out ups, hope to get my stuff in a few days! I'm not holding my breath!
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2 comments
#166786

Horrible service...stuff came on time but the balancing is waaaay off and they will not pay for a balance because it was past 48 hours after i told them about it.....my rims and tires came when i was on my honeymoon, they sat in my garage for a like 2 weeks till i put them on, when i put them on i noticed the pull and vibration...no my local dealer has to put them on some "smart track" machine and balance as best as possible for 60 bucks an house cause them bums dont know what they are doing.....dont buy anything from them!

#37555

Same here man, took me a month and a half to get the rims. I guess they don't like to return phone calls either.

On top of that, they didn't even balance the tires correctly!!! I had to have the dealership do it. DO NOT DEPEND ON THEM TO KNOW BEST SiZE FOR YOUR VEHICLE EITHER!!!

Yea, lets find the biggest rims we can possibly fit. I dont know about you, but I hate my great gas mileage.

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ID
#130152 Review #130152 is a subjective opinion of poster.
Location
Abbeville, Louisiana

Mediocre customer service

They didn't stock the tire I wanted to buy even tho it was featured on their website, so I had to get something different, then it took them 6 days to ship it and in the whole time I kept calling them seeing if they had shipped it or not, they always said they'd find out and call back but never ever did. The topping on the cake was that they shipped it to the wrong address even tho I told them specifically not to send it to my house. I'll never use them again and I'd advise against it for everyone else as well
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1 comment
#132619

Yeah customer service is very hor-ri-ble! They say they will call you back, but never do.

It's like they want you to call them, so they don't have to initiate the call.

Then when you finally get someone they want to transfer you to someone who has no idea what they are doing. The product was fine, but their customer service is very lacking.

ID
#124713 Review #124713 is a subjective opinion of poster.
Location
San Luis Obispo, California

Discounted wheel warehouse bad costumer service

Ordered rims for the first time. Had to choose 10 styles because they were out of so many. This is now May 14th order on April 17th and still waiting for a tracking number. No one would call me back at first until I just started calling whoever there I could and leaving messages now I am receiving phone calls to supposedly resolve this issue. Had to resign documents. Found amount was not the same as advertised on their site. Said price he gave me had a $75 charge for them doing the paper work. Do not buy from them.
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ID
#120865 Review #120865 is a subjective opinion of poster.
Location
Aurora, Illinois

Ordered on friday and on tuesday no tracking number!

salesman (john abraham) was a *** 4 days later no tracking #. called Monday to make sure he had right email for me and he told me he had been busy with customers that call back 2 days later. After spending 2000.00 on rims and tires who wouldnt want to know when it will be shipped!! last time for me!!!! web page tire and rim price was 1709.00 to your door. no hidden charges. that was everything except lug nuts. after talking to salesman price went to 1840.00. still best price that i could find. went through western union and a bunch of bs over a fax to the salesman after i wired my money. next time i will just go to sears!!!
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ID
#117581 Review #117581 is a subjective opinion of poster.
Location
Ashland, Kentucky
Loss
$2000

First time great second time has had issues

The first set of wheels i ordered went great they were shipped fitment was good no dings dents or scratches all lugs and rings were included. The second set of wheels i have ordered have not yet arrived i have no tracking number, nor can i get one i have checked multiple times and they keep giving me the runaround, they keep telling me that they have been really busy which i can understand, but it only takes a minute to send me an email with the tracking number, but as soon as i get the wheels i will let you know if they were on time. They did tell me 10 days from ordering that i would receive the wheels.
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2 comments
#125805

just wondering if you got your wheels and how long it took????????

#3817

I have had the same experience - three weeks in and I get excuses and no calls back.

I blew $1500 and I cannot get them to give me five minutes. The sales rep I purchased from is gone.

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ID
#113546 Review #113546 is a subjective opinion of poster.
Location
Hopatcong, New Jersey

Rim and Tire package delivery?

I live in the Toronto area where the NBA Raptors play. I ordered a set of wheels for my 5 Series Bimmer and was told they would be here within 1 week. Starting tommorrow it'll be 3 weeks and counting. I spoke to some guy there who says the rear set they ordered in were the wrong size.......ya right by the sounds of it they forgot to order my wheels entirely. Further more I've asked the sale person for a tracking number for my purchase and for what ever reason they keep stalling.Hope they get here in one pieace parts and all. I'll let you know either way.
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4 comments
#542140

That sucks that you had a bad experience cause i have been ordering from these guys for years. I have done some crazy fitments through them and they know their stuff. I have ordered 7 wheel and tire packages through them now!

Hope you guys get it squared away

#180129

I purchased my first set of wheels from them years ago and they were great. I went in last week and what a difference attitude and unwillingness to help a consumer.

I will be buying my next set of wheels from someone else.

I feel sorry for you guys who havent recieved your wheels. They certainly dont care and thats the truth....

#131024

ive been waiting for 2 months for my rims. they are on some fraud ***.

ive filed a complaint with my states atty. for internet fraud.

#120855

so what happened? go file an injunction with your bank to have the funds canceled or returned to you if needed

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ID
#111612 Review #111612 is a subjective opinion of poster.
Location
Sarnia, Ontario