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Want your money when they have no rims in stock, a joke

Sent 1000$ then told 3 weeks later rims were not in stock, rude, rediculous.
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ID
#1261424 Review #1261424 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Order processing issue
New Reviewer
Called in to Sales Rep and they helped me with everything ordered for my brand new Chevy camaro zl1 and needed wheels and tires at a fairly decent price, pointed me to lexani wheels and bfg comp 2 tires i was extremely pleased and will definitely order again and will...
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ID
#1259816 Review #1259816 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Sales Representative
Reason of review
Good customer service
New Reviewer

Happy with Product

Purchased wheels and tires for my Ford Mustang GT. The rep was great and knowledgeable and helped me walk through the whole process as i do not know much about fitment etc. All i wanted was my car to look good. As promised I got my product in a timely manner. Everything worked out as i assumed. Price was right number one and then receiving product time frame and quality was good as well. I was looking to leave them a review and ran into this site which i guess i understand company's have issues but from my stand point my experience was excellent and i would recommend! My go to place whenever i need a good tire at a great cost! We will ordering soon again for my other vehicle. Thumbs up to you all.
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ID
#1259329 Review #1259329 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Good customer service
New Reviewer

Worst company ever

I ordered 4 - 18” chrome wheels, lug nuts and sensors for a 2018 Sierra 2500. They sent 3 -18” and 1 - 17” wheels. They made me pay for another 18” and return the 17” and I have not received the credit for it. This took well over 30 days before I had 4 - 18” wheels to mount on my truck only to find the sensors didn’t work with this truck. After trying several garages to scan them, I had to change them. I then called these idiots and they told me I can’t return them because it’s been over 30 days!! WTF I figure I’m out about $600. I’m not a poor *** ant and thinking of getting my Lawyer on this to recover my losses from these idiots. DO NOT BUY ANYTHING FROM THESE MONEY SCAMMERS!!!!!
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ID
#1257621 Review #1257621 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Cons
  • Brutal
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
New Reviewer
I ordered a complete wheel and tires set from this company. Unfortunately, one of the wheel is defective and ive been to four tire professional that all said the wheel is bent. Ive tried calling and emails for the last 4 weeks and no one answers the phone. I've spent...
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1 comment
#1480914

As soon as they know they are in the wrong they will block your number, use a blocked number yourself to call and magically it went through. I had to send Paypal after them, brutal.

They lie, do not answer emails, you will wait on hold for over an hour. Not worth the $400 cheaper than their competition, spend more if you value your time.

ID
#1254673 Review #1254673 is a subjective opinion of poster.
Reason of review
Damaged or defective
New Reviewer
Hello there. I wanted to wait until I received my replacement wheels and made sure they fit before I wrote this. I'm sure you'll understand. On march 25th, I paid almost $1,500 for a set of Strada Moda wheels, and tires package through Troy. (order #90543) Two days...
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2 comments
#1481993

They are the biggest scammers I ever met when it comes to wheels, that whole place should be locked up for fraud. I wish I lived closer to kick the *^#* out of them!!!!!!!

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ID
#1252211 Review #1252211 is a subjective opinion of poster.
Cons
  • Anything about them except mike leggett
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
New Reviewer

TERRIBLE

What a joke! I ordered a tire for my 2012 Ford Edge Sport. It said that the tire was in stock and to proceed with my order. 10 days later they contacted me saying that they needed information- TEN---- I gave them the information they charged my card. Another week went by and I had an email saying they were out of stock and discontinued but STILL charged my card. I have been going back and forth trying to get my money refunded and hold times are 30+ I am currently on hold with them for the fourth time and have been since 3:00, MST. If I can give zero stars for this I gladly would. DO NOT do business with this company.
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ID
#1250166 Review #1250166 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
New Reviewer

Poor quality

I purchased 4 wheels and tires sept/2017 the clear coat on one of the wheels has pealed off and the wheel is corroding. Not even a year old. Sent emails to the company and no one will get back to me. Will not refer a soul to this company. They do not think about there customers after the sale.
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ID
#1246369 Review #1246369 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer

BAD BUSINESS< STAY AWAY

They don't have negative stars for the review otherwise that's what they would get. I should have checked reviews before attempting to buy through them. I placed order on 4/18/18, to this day no contact, no responses and no follow-ups. 4/18/18 I ordered and email received said,they had what I wanted in stock, I get a call minutes later about the purchase and told by Sean [800-901-**** x210; don't bother calling cause he will not answer or call back] that they did not have them in stock and provided a similar wheel package, I accepted. I received a second email that the items I ordered were in stock and thanking me for my business and that I should receive an email 1-3 days once shipped. 4/22/18 I called back and got voicemail, after my 7th attempted call I finally got a hold of someone, Daniel, who now states they had to wait on a additional wheel cause it was not in stock, so now that means the similar product wasn't even in stock as told by Sean. Now all that was lacking is mount and balance which was gonna be done that day and shipped out.... 5/1/18 I called and again after numerous attempts I get Sean to answer and he places me on hold, which lasted 18 minutes before a female answers. I explain the frustration I was having and wanted to cancel my order, she says that the manufacturer sent them the wrong tires and that they should have the ones I wanted in that day and would ship them out that after noon. Her number [800-901-**** x714]...(see where I am going with this, excuse after excuse) ALL THIS TIME, they never had any of the wheel or tires in stock, its a scam, they take your order and money, then go out buy what they feel like and make excuse after excuse.... 5/2/18 I've been calling and calling and get no answer from the extensions I was given, left voicemails but based on a lot of reviews I have read I doubt I will get a call back. STAY AWAY FOLKS, GO ELSEWHERE FOR WHEELS AND TIRES. DWW SUCKS!!!!!
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ID
#1246143 Review #1246143 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
New Reviewer
So I ordered some rims and tires from this company. I was told that the rims and tires were in the warehouse and would receive them soon. As time goes beyond what I was told, I called to find out what happened. One call turned into several calls over the weeks, with...
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ID
#1238278 Review #1238278 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Cons
  • Everything about them
Reason of review
Order processing issue
Loss
$108
Preferred solution
Full refund

Worst company I have ever done business with in my life

Discount Wheel Warehouse is the worst company I have ever done business with in my life!! 1st they called me saying my wheels were in and to make payment. After paying, it took them 3 weeks to ship. Every day it was the same old lie “we talked to the warehouse they are shipping today.” Finally when my wheels arrived only 3 showed up and they did not fit on my Car. 1 was lost due to poor packaging and the label fell off, and in regards to the fitment, the offset was incorrect and they were slightly hitting the front break caliber. I Called and spoke with Dan (the worst manager who tells nothing but lies to shut the customer up), and he promised he would order me hub centric/wheel centric spacers with extended lug nuts to correct the issue. Over a month goes by with me constantly calling and being lied to 1) we will call you back 2) they will ship tomorrow. Finally they ship them close to 2 months later, and when I received the spacers they were garbage. They were not hub centric, and they did not fit my vehicle. Complete waste of my time and money Long story short, do yourself a favor and do not do business with these people.
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ID
#1237455 Review #1237455 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
New Reviewer

Scam artist

Do not deal with this sub level company on any level... you have been warned!
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ID
#1236812 Review #1236812 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Worst Experience Ever

Placed my order on 4-5, called on 4-9 to ask the status, they then informed me i had to sign the contract, of which no one reached out to me, just let me sit in limbo with my money i already paid. Called again today (4-18) to see where my tires were since i never received an email with tracking, like they said i would. They then tried to tell me it was awaiting payment and that i needed to pay before it would ship, luckily I kept the confirmation number, email and bank statement. After I informed the customer care rep of my payment that was already made, i was placed on hold for 15 minutes, and after the rep came back to the phone i was informed it was ANOTHER mistake on their end. It is surprising they are still in business after the horrible communication and lack of common sense on their end. I will NEVER buy from them again!!!!!
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ID
#1236082 Review #1236082 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
New Reviewer

Don't do it!!!!!!!!!!!!!

Save yourself the time, aggravation, and money. Do not do any business with this company. I tried to order a set of wheels and tires and it was all a lie. The sales rep Ed/Edgar took my order and say the items were in stock and I should have tracking information within 7 days. 8 days passed by and I had no information. After calling them and waiting on the phone for a customer service rep for about 20 minutes they asked me if my sales rep informed me that the item was on back order and should be in stock in 2 weeks. Ed/Edgar didn't tell me the items weren't in stock. I asked to have the order canceled and they tried to tell me that I would have to pay a restocking fee. A restocking fee for an item I never received. This people must be smoking crack. I told them why would I have to pay a restocking fee on something I never received nor were told that the items were on back order. They put me on hold for about 10 minutes and then said okay that they will cancel the order and I didn't have to pay a restocking fee. They said someone would contact me in a few days regarding the cancellation. After a few days I didn't receive a call and I called them to get the run around after waiting for a customer service rep on the phone for about 20 minutes again. They told me that the refund should've been processed already but, the person that handles it isn't here at the moment. They said the would call me back once they get in. Never received a call. Called the next day and the same bs from the customer service rep. Still no call from them. Called the next day again and the same bs. Thankfully I paid via Paypal and put in a dispute the same day I canceled the order because of the reviews this place had. I tried to give them a chance because of the good pricing but, this company sucks and the BBB has them rated F so don't do any business with these guys. Paypal issued my refund and I am glad for that but, this Discount Wheels Warehouse can kick rocks and I hope an earthquake takes them out.
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ID
#1235343 Review #1235343 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Full refund
I ordered a set of 4 tires and the following day I got an email saying they’re in stock . A month later I get another email that they are discontinuing those tires and They can’t get them . (They already charged me a month ago for them ) after a week of trying to call...
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ID
#1235239 Review #1235239 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue