Discounted Wheel Warehouse
Reviews and Complaints
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So I purchased a wheel and tire package from Discount Wheel Warehouse some nice 20 inch Asanti's for my Lexus. Spoke to the sales associates name Micah who convinced me that the tires he was going to send me Nankung GT20 Sports would be just fine because they come with a 40,000 mile warranty and I commute to work.
Seems reasonable right? Will first two tires made my car ride like *** and I had to replace one tire within a week and you know you just can't buy one off tire so that was two tires off the bat. I called immediately to see what they would do to resolve the issue and ensure quality service I was instructed by a young lady named Tristan that I needed to file through the manufacturer after being told to send a text message with a picture of the flat tire titled attention manager to a phone number which I I did immediately. I emailed the manufacturer attempted to call but that's not an option and have yet to get a follow-up by the company.
Here Comes Today February 2nd 2018 I walk in my garage to find another flat tire. No I guess I should have started with I did not receive these wheels or tires till the 15th.
They came mounted and balanced and we're supposed to have pressure sensors I'll tell you what my Lexus isn't picking up any pressure sensors and now I will have to buy a total of four new tires and less than a month of purchasing them and I have not heard from these people!!!! Somebody please help Better Business Bureau or something this is absurd!!!
SCAMERS
On November 21th last year I placed an order of 2 tires Lexani 235-**-**. The name of the Sales Rep was Rodriguez and the number I called is 180*-901-****.
After asking the guy twice if he had the tires in stock since no one else in the U.S. had them, I went ahead and place the order. Next day, Rodriguez left me a voicemail. He said that he belives that I need 17" tires for my car instead!!!
wtf!! If I order 20" tires WHY WOULD YOU TRY TO SELL ME 17" TIRES??? I knew that moment that he was trying to scam me, so I called the company and he never answer. (spoke to several people and they transfered me to this guys extention and he never answer.
No manager to help me.
I read some of the reviews and I see that this is how they operate, they tell you that they have the product (which is not true) and then they will send you something else, Once you receive and SIGN for the tires you are F....! Stay away from this company!!!
- Everything about them
Preferred solution: Full refund
WORST CUSTOMER SERVICE EVER. Website misrepresents
2 different days. 2 different problems.
First day got completely through the sale, gave my credit card info and then was told that the rim on the website was the wrong name and picture. The rim was discontinued and not sold anymore. Second day, called in placed the order for the rim. Got completely through the sale and even have the invoice with pricing after the sale.
Got a phone call about 3 hours later stating they had listed the wrong price on their website and would not sell it to me at the advertised price. Wanted me to pay more! I said no, I had already completed the order with sold invoice and everything. They WOULD NOT honor it and cancelled my order!
I told them it is illegal to advertise and not honor it, especially after the sale has been completed. I am very upset with this whole situation.
They are full of crap.. I ordered tires they sent me the wrong size.. Want me to pay shipping back..
Also ordered set of tires called to have them held at fedex place they would not do it..I work days cant sit at home and wait on box.. Called them got put on hold 6 times...Don`t trust them..
So i`m stuck with tires i can not use because they sent the wrong size.. Shipping cost is $124...U are better off going to sears or wallmart..Then all they do is lie... Finally got a hold of someone Jane ex 702.. Said she was gonna call fedex and call me back never heard from her again...So what do I do know????Got ahold of some one at fedx they said they would make sure they would come between 4pm and 8pm..
Guess what what they came at 9am ..
REALLy .. I`m done never again..
- Everything about them
Preferred solution: Deliver product or service ordered
Great prices terrible customer service
Preferred solution: Deliver product or service ordered
Terrible Site
On the website I ordered 2 tires that were listed as 0.00. I assumed they had a surplus amount of this specific tire and were trying to get rid of them.
I paid for the shipping and received two confirmation emails. They call me to tell me it was an error and I'm not receiving the items I ordered. Matt was the rep I dealt with and it was one of the worst customer service experiences I've ever had.
Terrible. Never order from this site again.
Service Review
Beware! Be knowledgeable before going there.
SHADY BUSINESS
This is a shady business, they do the "Bait and Switch" when you call they give you a low price. when you show up they change the pricing.
They do the same thing through Amazon. I just made a complaint with Amazon. Also read ALL the reviews, lots of bad reviews. ***BUYER BEWARE*** DONT BUY and READ REVIEWS on this company!!!
Check Google, Bing, YELP, BBB, many other all have the same story to right about.
This place should be shut down!!! xxxxx xxx xxxxx xxxx xxx xxxxx xxxxx x xxxx xxxxxx xxxxxxxxxxx xx xxx xx xxxx xxx xxxxx xxxx xxxx xxxxxx xxxx xxx xx xxx xxx xxxx xxxx xxxx xxxxx xxxx xxxxx xxxxxxxx xxxxx xxxxxxxxx xxxx xxxx xxxx xxxxxxx xxxx xxx xxxxxx xxxxxxx xxxxxx xxxx xxxx xxxx x xx xxxx x xxxx x xxxx xxxx xxx x xxx
Preferred solution: Let the company propose a solution
Discounted Wheel Warehouse Shipping Service Review
Discounted Wheel Warehouse - Lug Nuts Review from Tiverton, Rhode Island
I bought wheels and the salesman practically told me i was buying locking lug nuts for $20 extra. I didn't mind that much i moreso laughed at how he pushed it on me but then i get my wheels delivered, no lugs anywhere!
Ok accidenta happen, i call them to tell them i didnt get the lug nuts. The person on the phone apologized and said theyd next day air mail them to me, i got a confirmation email that i would have them within 3 days by 8pm (next day is 3????) Ok so that day comes and goes as does the next. I had to CALL AGAIN and basically repeat the same story except even more now. The girl says "were sorry about that we will next day air ship you a set today" that was Friday and its now early Tuesday morning.
The person couldnt even tell me what happened to the first 2 sets they didnt send me.
ARE YOU SERIOUS? What a way to treat a brand new customer.
Discounted Wheel Warehouse Work Experience Review from Los Angeles, California
Disappointed With Product Quality
Corporate HQ,
On 30 Jun 2015, I order two Nankang AS-1 225/45/R18 tires for my Subaru Forester AWD (order # 67622). They arrived Tue 07 Jul 2015.
Dissatisfied with the tread quality, I phoned DWW on 11 Jul to request a refund / exchange. I spoke first with Linda or Lydia, who asked me to submit pictures of the inferior tread to Katie, the mgr., which I did on 17 Jul. I also submitted a picture of one of the tires currently mounted on my vehicle for comparison.
After receiving no response, I called again on Tue Wed 22 Jul and spoke again with Linda or Lydia, who said Katie had reviewed the pics and emailed me back. She added that when Katie came in for the day, she would call me.
I received no email from Katie in my inbox, nor is there an email from her in my spam mail. And there has been no phone call. I'd be happy to email you a screen shot of both my inbox and spam pages to confirm this.
At this point, I intend to contact the Better Business Bureau in order to exercise whatever options are available to me. I am surprised and disappointed at the contempt with which I've been treated by your customer service team.
How can you grow your business when your Management team openly displays disdain toward new consumers and potential clients. I relish the opportunity to narrate DWW's shameful customer service on social media.
To be frank, if DWW does not accept these tires for refund or exchange I will not mount them. I will instead display them in my office, telling everyone who visits just what they can expect if they ever go to www.discountwheelwarehouse.com.
Disappointedly,
Keli Asamoah
keliasamoah@***.com
(201) 286-****
Katie
- Product i selected or the customer service
Preferred solution: Exchange or Full Refund.
FRAUUUUUUUUUUUUUUD!!!!!!!!!!!!!!!!!!!!!!
Rim Set Review
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Discount wheel warehouse people are a *** joke.See my review on them. I'm glad I cancelled my order from those piece of *** company.They should be ban by the BBB.
I did indeed contact Better Business Bureau but have yet to receive any follow-up information. They told me they would contact me in 2 weeks to see if the issue is resolved.
As I'm sure you're already aware the issue has not scene in a resolution and I haven't heard from Discount Wheel Warehouse it pains me to even type their name. I will contact the Better Business Bureau again tomorrow and refer them two more reviews such as yours provided by the site.