Imani Qks

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You MUST DO BETTER

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Discounted Wheel Warehouse - You MUST DO BETTER

So I purchased a wheel and tire package from Discount Wheel Warehouse some nice 20 inch Asanti's for my Lexus. Spoke to the sales associates name Micah who convinced me that the tires he was going to send me Nankung GT20 Sports would be just fine because they come with a 40,000 mile warranty and I commute to work.

Seems reasonable right? Will first two tires made my car ride like *** and I had to replace one tire within a week and you know you just can't buy one off tire so that was two tires off the bat. I called immediately to see what they would do to resolve the issue and ensure quality service I was instructed by a young lady named Tristan that I needed to file through the manufacturer after being told to send a text message with a picture of the flat tire titled attention manager to a phone number which I I did immediately. I emailed the manufacturer attempted to call but that's not an option and have yet to get a follow-up by the company.

Here Comes Today February 2nd 2018 I walk in my garage to find another flat tire. No I guess I should have started with I did not receive these wheels or tires till the 15th.

They came mounted and balanced and we're supposed to have pressure sensors I'll tell you what my Lexus isn't picking up any pressure sensors and now I will have to buy a total of four new tires and less than a month of purchasing them and I have not heard from these people!!!! Somebody please help Better Business Bureau or something this is absurd!!!

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Reason of review:
Bad quality
2 comments
Dylann Och

Discount wheel warehouse people are a *** joke.See my review on them. I'm glad I cancelled my order from those piece of *** company.They should be ban by the BBB.

Guest
reply icon Replying to comment of Dylann Och

I did indeed contact Better Business Bureau but have yet to receive any follow-up information. They told me they would contact me in 2 weeks to see if the issue is resolved.

As I'm sure you're already aware the issue has not scene in a resolution and I haven't heard from Discount Wheel Warehouse it pains me to even type their name. I will contact the Better Business Bureau again tomorrow and refer them two more reviews such as yours provided by the site.

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Anonymous

SCAMERS

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On November 21th last year I placed an order of 2 tires Lexani 235-**-**. The name of the Sales Rep was Rodriguez and the number I called is 180*-901-****.

After asking the guy twice if he had the tires in stock since no one else in the U.S. had them, I went ahead and place the order. Next day, Rodriguez left me a voicemail. He said that he belives that I need 17" tires for my car instead!!!

wtf!! If I order 20" tires WHY WOULD YOU TRY TO SELL ME 17" TIRES??? I knew that moment that he was trying to scam me, so I called the company and he never answer. (spoke to several people and they transfered me to this guys extention and he never answer.

No manager to help me.

I read some of the reviews and I see that this is how they operate, they tell you that they have the product (which is not true) and then they will send you something else, Once you receive and SIGN for the tires you are F....! Stay away from this company!!!

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Loss:
$190
Cons:
  • Everything about them
Reason of review:
Scam

Preferred solution: Full refund

Armenta Ycm

WORST CUSTOMER SERVICE EVER. Website misrepresents

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2 different days. 2 different problems.

First day got completely through the sale, gave my credit card info and then was told that the rim on the website was the wrong name and picture. The rim was discontinued and not sold anymore. Second day, called in placed the order for the rim. Got completely through the sale and even have the invoice with pricing after the sale.

Got a phone call about 3 hours later stating they had listed the wrong price on their website and would not sell it to me at the advertised price. Wanted me to pay more! I said no, I had already completed the order with sold invoice and everything. They WOULD NOT honor it and cancelled my order!

I told them it is illegal to advertise and not honor it, especially after the sale has been completed. I am very upset with this whole situation.

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Reason of review:
Pricing issue
Anonymous
map-marker Fullerton, California

They are full of crap.. I ordered tires they sent me the wrong size.. Want me to pay shipping back..

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Also ordered set of tires called to have them held at fedex place they would not do it..I work days cant sit at home and wait on box.. Called them got put on hold 6 times...Don`t trust them..

So i`m stuck with tires i can not use because they sent the wrong size.. Shipping cost is $124...U are better off going to sears or wallmart..Then all they do is lie... Finally got a hold of someone Jane ex 702.. Said she was gonna call fedex and call me back never heard from her again...So what do I do know????Got ahold of some one at fedx they said they would make sure they would come between 4pm and 8pm..

Guess what what they came at 9am ..

REALLy .. I`m done never again..

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Loss:
$100
Cons:
  • Everything about them
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous

Great prices terrible customer service

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Bought a set of Gianelle Topaz 22" wheels for my range rover. Everything about the transaction through installation was great. That was until I had a warranty issue. About 3 months after installing the wheels the center cap logo came off. I called about it 3 months after that because it wasn't a serious matter. I explained to them what happened and was told they have no warranty for cosmetic issues. I explained to them that almost every manufacturer has 1 year warranty covering manufacturing defects and this was not a damage issue. The logo literally unstuck from the adhesive backing, and the adhesive backing was still on the wheel. It was clear manufacturing defect. The manager, some lady (can't remember the name) told me sorry that they couldn't do anything. I asked them if they could call the manufacturer and ask if they would replace it and she said no because they won't replace it. I then asked them for the phone number of the manufacturer and proceeded to call them myself. I got in touch with a manager there and he said he would happily replace them all. However, he said would have to ship them to DWW and I would have to pay for shipping from them to me. Huh? I asked him why he couldn't just ship directly to me and avoid all the hassle, because to tell you the truth I did not want to deal with that lazy, rude, and terrible lady at DWW. Needless to say I never got the replacements because I didn't want to deal with her. This place may have great prices, but their customer service is the worst I have seen. I have bought several sets of wheels and tires from at least 15 different companies, all of which stood behind their products. This is the worse company I have had to deal with and I will definitely not be back. I would rather pay a few bucks more to company that actually has customer service.
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Loss:
$100
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous

Terrible Site

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Discounted Wheel Warehouse - Terrible Site

On the website I ordered 2 tires that were listed as 0.00. I assumed they had a surplus amount of this specific tire and were trying to get rid of them.

I paid for the shipping and received two confirmation emails. They call me to tell me it was an error and I'm not receiving the items I ordered. Matt was the rep I dealt with and it was one of the worst customer service experiences I've ever had.

Terrible. Never order from this site again.

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Reason of review:
Order processing issue
2 comments
Guest

dude you are an ***.no company in their right mind is going to give you free tires because of a website glitch.you are a complete and total ***.

Guest

I hate to say this but seriously do you think that a company out to make money is going to give you new tires for the cost of shipping.

I mean its just wrong to even think that.

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Anonymous

Service Review

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By far the worst customer service I have ever experienced anywhere in the US.
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Reason of review:
Poor customer service
Anonymous

Beware! Be knowledgeable before going there.

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Ordered wheels for my car from DWW and they picked the offset that supposedly "fit". I received two emails, one showing they will ship wheels with a +40 the other +32. The factory offset is +55. I called to question the offset and state that they will stick out too far and put a halt to the order until I could get better information. I called the wheel manufacturer and told them what DWW sold me and asked what the recommended offset should be. They told me +42 to +45 and sent an email confirming the correct offset. I called DWW back and spoke with the "lovely" Sarah. I explained what the manufacturer told me and my concerns with the low offset. She proceeded to give me the riot act on how many they sell for my car and my model car has "big brakes" Blah, Blah. I didn't bother telling her I am an ASE Certified Technician well aware of what the car has and they are not "big brakes". I had to interrupt her to say I wasn't comfortable with the low offset. At this point she became rude, belligerent and seriously has no business being in customer service. She said the rims were already drilled and if I wanted to cancel it would be a 50% refund per policy. Get this, THEY sold me the wrong offset yet want to charge me to cancel. Hilarious. I then spoke with two other wheel stores about the offset and both said a +32 is too low and recommended a +42 to +45 with 225/40/18 tires. DWW sold me 235/40/18 tires which are wider to go along with the wrong offset. My car would have looked like a roller skate. The only reason I could think of why they pushed the +32 is it's a pre-made offset from the factory. Anything else would have to be custom made and I think they wanted the quick sale. After going through this I say to everybody "BEWARE". Get more than one quote and speak with the rim manufacturer. I will not recommend DWW and everybody will hear my story. As for Sarah, she needs therapy.
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Reason of review:
Not as described/ advertised
Anonymous

SHADY BUSINESS

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This is a shady business, they do the "Bait and Switch" when you call they give you a low price. when you show up they change the pricing.

They do the same thing through Amazon. I just made a complaint with Amazon. Also read ALL the reviews, lots of bad reviews. ***BUYER BEWARE*** DONT BUY and READ REVIEWS on this company!!!

Check Google, Bing, YELP, BBB, many other all have the same story to right about.

This place should be shut down!!! xxxxx xxx xxxxx xxxx xxx xxxxx xxxxx x xxxx xxxxxx xxxxxxxxxxx xx xxx xx xxxx xxx xxxxx xxxx xxxx xxxxxx xxxx xxx xx xxx xxx xxxx xxxx xxxx xxxxx xxxx xxxxx xxxxxxxx xxxxx xxxxxxxxx xxxx xxxx xxxx xxxxxxx xxxx xxx xxxxxx xxxxxxx xxxxxx xxxx xxxx xxxx x xx xxxx x xxxx x xxxx xxxx xxx x xxx

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Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

1 comment
Guest

Thank you. I'll stay away.

They are advertising BFGs for less than cost. Too good to be true

Anonymous
map-marker Knoxville, Tennessee

Discounted Wheel Warehouse Shipping Service Review

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Pathetic! Bought some wheels. Email said they were in stock. Called 2 days later to check on status and was told they weren't in stock and it would be in a week later. That week came and gone and still no wheels. Was told it would be another week. I cancelled the order. Will never use again
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Reason of review:
Bad quality
Anonymous
map-marker Tiverton, Rhode Island

Discounted Wheel Warehouse - Lug Nuts Review from Tiverton, Rhode Island

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I bought wheels and the salesman practically told me i was buying locking lug nuts for $20 extra. I didn't mind that much i moreso laughed at how he pushed it on me but then i get my wheels delivered, no lugs anywhere!

Ok accidenta happen, i call them to tell them i didnt get the lug nuts. The person on the phone apologized and said theyd next day air mail them to me, i got a confirmation email that i would have them within 3 days by 8pm (next day is 3????) Ok so that day comes and goes as does the next. I had to CALL AGAIN and basically repeat the same story except even more now. The girl says "were sorry about that we will next day air ship you a set today" that was Friday and its now early Tuesday morning.

The person couldnt even tell me what happened to the first 2 sets they didnt send me.

ARE YOU SERIOUS? What a way to treat a brand new customer.

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Reason of review:
Problem with delivery
Jabe Bqc
map-marker Los Angeles, California

Discounted Wheel Warehouse Work Experience Review from Los Angeles, California

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Sara is a horrible manager and worthless trainer. I was told by another employee that I'm the 6th or 7th person to go through the position I was hired for. She spends two hours verbally training you and clicking through programs fast. She then brings you a stack of papers about a foot high and says you better get these done before 3pm or the money we miss out on comes out of your check. Forget about asking questions! I have not been paid either. Run don't waste your time!
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Reason of review:
Bad quality
Sinan Usc
map-marker Paramus, New Jersey

Disappointed With Product Quality

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Discounted Wheel Warehouse - Disappointed With Product Quality
Discounted Wheel Warehouse - Disappointed With Product Quality - Image 2

Corporate HQ,

On 30 Jun 2015, I order two Nankang AS-1 225/45/R18 tires for my Subaru Forester AWD (order # 67622). They arrived Tue 07 Jul 2015.

Dissatisfied with the tread quality, I phoned DWW on 11 Jul to request a refund / exchange. I spoke first with Linda or Lydia, who asked me to submit pictures of the inferior tread to Katie, the mgr., which I did on 17 Jul. I also submitted a picture of one of the tires currently mounted on my vehicle for comparison.

After receiving no response, I called again on Tue Wed 22 Jul and spoke again with Linda or Lydia, who said Katie had reviewed the pics and emailed me back. She added that when Katie came in for the day, she would call me.

I received no email from Katie in my inbox, nor is there an email from her in my spam mail. And there has been no phone call. I'd be happy to email you a screen shot of both my inbox and spam pages to confirm this.

At this point, I intend to contact the Better Business Bureau in order to exercise whatever options are available to me. I am surprised and disappointed at the contempt with which I've been treated by your customer service team.

How can you grow your business when your Management team openly displays disdain toward new consumers and potential clients. I relish the opportunity to narrate DWW's shameful customer service on social media.

To be frank, if DWW does not accept these tires for refund or exchange I will not mount them. I will instead display them in my office, telling everyone who visits just what they can expect if they ever go to www.discountwheelwarehouse.com.

Disappointedly,

Keli Asamoah

keliasamoah@***.com

(201) 286-****

Katie

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Cons:
  • Product i selected or the customer service
Reason of review:
Bad quality

Preferred solution: Exchange or Full Refund.

Anonymous
map-marker Rowland Heights, California

FRAUUUUUUUUUUUUUUD!!!!!!!!!!!!!!!!!!!!!!

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I previously worked there... this company is fraud so I QUIT!!!!! The sales rep will deal with you to get their commission! Once the sale is done you are basically thrown out the door and everything goes into their customer service/accounting department. The owner is middle eastern..he doesn't care about anything as long as he makes his money...employees are under paid...and treated like animals. This company is a mess and complete fraud. I blame the poor management skills and ownership skills. Naeem is the owner.. and Sarah the manager both are 2 worthless people that don't care about anyone!!! DON'T SHOP HERE!!!!!!!!!!!!!!! They hire and fire everyday! Their staff is not trained properly...it is a very, veeeeeery unprofessional environment!
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1 comment
Guest

I agree with former employee very very bad training skills

Peter Mpa
map-marker Memphis, Tennessee

Rim Set Review

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order a set of 22 inches rims sells rep put me in for a set of 20 . When I told them about there era . They tells me it will be a 25 percent charge and I would have to pay for them to get ship back . I would had to give them close to 600 hundred $ just to take something back that they made a mistake on . Who in they right mind would do that ? Felt like I got hustled
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Reason of review:
Poor customer service