Discounted Wheel Warehouse
Reviews and Complaints
42.4K
CLAIMED LOSSES
174
TOTAL REVIEWS
58.2K
PAGE VIEWS
New Reviewer
Bought 4 rims,after the date i was suppose to get them had past i called she said it would be 2 more weeks because there machine broke that drills the lug bolts when i finally got them the lug holes looked like they were drilled by hand not polished after and all...
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ID
Location
Fullerton, California
Pros
- Never again
Cons
- Just took my money and gave me a headache
- Very poor
Reason of review
Bad quality
Loss
$486
Preferred solution
Price reduction
New Reviewer
Does not support customers
I bought tires and wheels from DWW for my vehicle. The wheels looked good and arrived in a timely manner, HOWEVER none of the wheels fit my vehicle. The center bore was 1/4" too small on all 4 wheels and the bolthole pattern was wrong on at least one. I took measurements and photos and provided them and a drawing to Dan, the Customer Service Sup. He said he needed to perform his due diligence and verify they were wrong. I am a Mech E and machinist so I am confident my measurements are correct. He promised to call back several times but never did. I gave DWW every chance to correct their mistake, yet they did nothing. Luckily, the credit card I used investigated the dispute and returned my money. But I will never do business with DWW again, and urge no one else to.
ID
Location
Fullerton, California
Reason of review
Not as described/ advertised
New Reviewer
The worst customer service in the world!!!!!
I ordered 4 19 inch rims, never received an email confirmation. Then i called they put me on hold for more than an hour, finally got in contact with the sells rep. Website says 7 bussiness days to receive shipment, then i call back 9 days later after not getting the item. Thats where im told it takes 45 days because they dont have it in stock and have to make the item . i lost it and canceled my order. The part that pissed me off the most, it took the a month and a half to give me my refund. The worst company thats out there...never agian....i would wish my worst enemy to deal with them..disgusting constomer service!!! No integrity. Smh
ID
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Return, Exchange or Cancellation Policy
*** Service
Not a good company to order from....
ID
Reason of review
Bad quality
I want to start a class action law suit against them. Companies should not be allowed to get away with this. I ordered wheels it took me over a week to get them after they have already taken my money, the wheels finally get here and they don't fit on my car. Now they...
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4 comments
PissedConsumer1507500
#1507500
I'm in with doing something about this company. I don't have time to typemy issues I've had but they are the same as e eryone else.
Danny at discounted wheel warehouse is terrible. The whole team there is.
Very bad company. DON'T BUY FROM THEM!!!
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ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
New Reviewer
Horrible service
I ordered a set of wheels and tires, took forever for them to ship and once I got them, one of the wheels had a cracked center cap and missing valve stem sleeve and cap, and now they aren't going to send me a new one to replace
2 comments
ID
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer
Just recieved four new tires for my chrysler 300. We had them mounted, balanced with a full alignment. Anything over 50mph wobbles BAD. The service center says the tires are faulty and should be thrown away. I have been trying to contact someone for the last 2 hours...
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ID
Service
Discounted Wheel Warehouse Customer Care
Pros
- Never again
Cons
- Unprofessional demeanor
Reason of review
Poor customer service
Loss
$991
Preferred solution
Full refund
Tire and wheel package
I am not sure what all the bad reviews are all about. I ordered a tire and wheel package using the website. Other than the fact that the set took about 2 weeks to get I had no issues. The wheels were correct, in perfect condition, the tires were mounted and balanced properly. I have no complaints.
ID
Reason of review
Good quality
TERRIBLE !!
ordered tires in the beginning of march, said to be delivered march 7th. it’s now 15 days later & still no shipping info. called 9 times in the last 4 days just to be put on hold for HOURS & told the vendor is “not at the desk” “closed” or “not able to speak” and that they will call back. biggest joke of a company EVER!! calling my bank tomorrow and getting my 900 dollars back bc this is bs! NEVER ORDER TIRES FROM HERE!!!!
ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
New Reviewer
Fluke!
I ordered a set of 4 tires and rims from this place totaling up to over $1100 dollars and for weeks I was told that they were going to get shipped and it’s been 6 weeks now! I called every week to check the status and was told over and over “oh it’s just been a delay in shipping.”, “we have the tires here but the rims have to get shipped to us from Atlanta”, “they’re scheduled to ship Monday and it takes 3-4 days to ship to your location.” STILL NO RIMS OR TIRES!!!! Not to mention you have to call 10 times to get someone to pickup the phone, and sometimes they would send me to voicemail over and over and 10-20 minute hold times!! Danny ext. 970 is a liar!! But the best part after all of this I canceled the order today and Danny has the nerve to tell me I have to pay “a 20% restocking fee”!!! LMAO These people are scammers and need to be shutdown!!! Don’t shop with them, especially if you live in a different state!!!!!
1 comment
ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
This company is a scam - they took money immediately then called to say the tires weren’t in stock and asked me to order different tires that were more expensive and then they would expedite them that day. It’s been two weeks and still no tires and when you call no one...
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ID
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Order processing issue
New Reviewer
Awful place. Don’t buy here.
Ordered tires and they were lightning fast to take the money. Wait a week and the shipping still hasn’t happened so I call and they say they don’t have the tires in stock but I can get another set. He said that’s fine and hung up immediately. Tried to get ahold of them and now I can only leave a message. What the *** how can people get away with this.
1 comment
ID
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Order processing issue
New Reviewer
By far this is the worse Wheel company that I ever dealt with. Before placing my orders I check for poor reviews. Even tho I read all of the negative reviews and decide to go ahead and give them a shot because of the reasonable pricing. Guest what I was *** wrong, this...
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ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
New Reviewer
Ordered wheels and paid. A week goes by and no shipment info is given even though I paid extra for shipping. After a week I start calling. After an eternity on hold I get told they are transferring me to another specialist only to be on hold again for an hour. This...
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ID
Service
Discounted Wheel Warehouse Shipping Service
Pros
- Never again
Cons
- Not getting what i paid for
- No updates when major order status changes occur
- Massive wait times when calling
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
New Reviewer
Mayhem chrome wheels rusted out in 2 months.
2 months rusted out and pitted. Went to a metal guy he told me the chrome was probably from china. I have friends with chrome wheels 2 years old and no rust. Wheel warehouse wouldn’t call me back on hold for 30 minutes or more 7 times. Wouldn’t do anything for me when I finally got hold of someone.
ID
Product
Mayhem Wheels Wheel
Reason of review
Bad quality
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I want to start a class action law suit against them. Companies should not be allowed to get away with this.
They have been giving me the run around too, but were so fast to respond when i was purchasing. They need to be held accountable for all their bad practices .
We need to all do something about this. Enough is enough
I also had to take mine to get re-balanced. My truck shook bad after I installed them. Both fronts we're way out of balance