Discounted Wheel Warehouse
Reviews and Complaints
42.4K
CLAIMED LOSSES
174
TOTAL REVIEWS
58.2K
PAGE VIEWS
New Reviewer
Horrible still haven’t got my rims it’s been over a month
I can not get a hold of them to see why my rims are not here yet I’ve emailed and called them with no answer so far
ID
Location
Fullerton, California
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
Bad customer service
Took them 2 weeks to prosses my order
ID
Reason of review
Order processing issue
Ripped Off 5 times Damaged Wheels
Are machines are down .... Your wheels are locked up on another CNC shop .... Shells are bad replace again.... Wheels are damaged and painted over to hide damage hoping we would not see it ??? Back a6th time to get $$ Back and originals put back on ? REALLY
1 comment
ID
Location
Fullerton, California
Reason of review
Damaged or defective
Bad company if it's even real!! Scam !!!
This place is a scam company don't order or you'll wish you hadn't. They're fraud!
1 comment
ID
Reason of review
Poor customer service
ordered Tires and Wheels from these crooks when i placed my order they were on top of the phone ready to answer they were real quick to take my order charge my credit card and so called pulled my order then 3 days later havent seen any shipment information so i thought...
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ID
Service
Discounted Wheel Warehouse Shipping Service
Cons
- General lack of good business practices
Reason of review
Poor customer service
Loss
$260
Preferred solution
Full refund
New Reviewer
Frustrated!
Ordered a tire for a customer on Feb 8th. I called for status on Feb 21st. Stayed on hold multiple occasions fo 30 min or more. Sent emails and no reply. Called an L/M for Mike the salesman and no return call. They do not have the tire and I am angry that they did not tell me sooner. The worst part is they charged me and I have to dispute it through Pay Pal. Mike sends me 2 emails stating that they won't charge my account. I replied that they did and to remove it. Its Feb 28th and still no credit yet. I will have to wait until March 5th for Pay Pal to reverse the charge. I tried to post on there Facebook page and review them. They just decline to post it. I would guess the reviews are managed and you can't really tell if they are reliable.
2 comments
ID
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Pros
- Never again
Cons
- Not getting what i paid for
- Just took my money and gave me a headache
- No feedback whatsoever unless constantly called
Reason of review
Poor customer service
Loss
$95
Preferred solution
Full refund
Only the sale matters
My tpms sensors gave out within a year. They stated they dont give warranties yet their website states 2yrs on wheels and 3 on tires. Besides that, dealing with their "customer sevice" was awful. The only calls that go through are the sales one...let that sink in. Never again, I'll be going back to TireRack.
ID
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
They wont care about you! stay away
I have ordered a month ago 4 wheels for my wife's car. They arrived after a week, which is fine ($80 for shipping you would expect a little faster shipping). I opened to inspect the wheels and it turns out one of them was a totally different wheel in the package and it was used too. I have called over 20 times. Today after 3 weeks of the original arrival of the wheels my 4th wheel should arrive. Hopefully the correct one. Their customer service is careless! Especially Sachila or what is her name. They wont return calls, have excuses for everything. They have a really hard time getting in touch with their management for some reason. I am really disappointed with the way they treated me, the timeline of the events and their dumb policies. It wasn't my fault that you sent me 2 different type of wheels. Why should I wait an another 3 weeks to get what i paid for 1 month ago? I will NEVER purchase from them no more!
ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Not as described/ advertised
I ordered 4 tires from them, for $1035, then I had to change the order to 5 tires. Mike told me the shipping would increase from $110 to 600! I cancelled my order. They sent an email stating my order was cancelled, and the refund has been sent. The refund they...
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ID
Service
Discounted Wheel Warehouse Customer Care
Cons
- Fraudulent shipping charges
- General lack of good business practices
- Return policy is a total rip off
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1035
Preferred solution
Full refund
Not a good company to do business with. I placed an order in December and finally received it in February. I took my wheel to have installed only to be told the TPMS sensors were not installed on wheels. I tried to contact them multiple time with no success. When I...
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ID
Cons
- Not getting what i paid for
Reason of review
Poor customer service
Loss
$150
Preferred solution
Price reduction
Crap!
Blown away by their customer service.... & not in the good way! Purchased tires through this company online on 1/25/18. After a week I was wondering why I haven't received them yet. I called and went through the ringer for an answer and then "Michael Leggett" one of their "wonderful" sales reps gets on and says sir I don't know what happened but I have them at a warehouse and I'll get them to you right away. Okay it's now 2/13/18 and I get a voicemail from Michael and need to contact him in regards to the order. I call the next day and again to go through the pain of explaining my story again and getting transfered to a "customer service expert". Well after 10 minuted of elevator music on hold I hung up and emailed the company. I explained how *** this situation had been so far and just wondering when I would receive the tires I purchased 20 days ago! I get a call from "michael" at discount crap warehouse and this time he explains they had to get the tires from another warehouse.. AGAIN. best part is he tell me well sir there is an additional 11 dollars in shipping. Get the F out of here. I already paid for my tires, shipping and extra fees. If anything I would at least expect the just get me my damn tires. He was persistent on that 11 dollars and I gladly took a refund and got the F out of here. Can't believe this place is open. If you buy anything from here after all the 1 star reviews, just know that you were warned.
ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
Terrible encounter, they care about nobody
Ordered rims 3 weeks ago paid full price. Just found out today because i kept calling over and over that they couldnt get the wheels. Will not call you back, ignore and hangup on you
ID
Reason of review
Poor customer service
I ordered tires and wheels for my truck. I told Micah that I had a lift on my truck and need the offset to fit. He said no problem. I get my wheels and the offset is wrong, so I have been trying to exchange them for two weeks now. They put you on hold, don’t answer...
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1 comment
PissedConsumer1433315
#1433315
Well know that because of your review and many others, they have lost my business. I needed 4 tires for my truck thats 1000.00 in revenue loss for them and also 4 rims and tires for my new ride thats 2000.00+ in sales revenue. They need to step up their game or will continue to loose business.
ID
Location
Orange, California
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Order processing issue
Stay Away SCAMMERS
They will do anything to get the sale and after that its over, I purchased tires for my vehicle that were out dated no longer in production, one tire was from 2012. Talking to customer service they agreed to send call tags but one week later and no call tags have been sent. Every time I call no one picks up after initial receptionist then eventually call gets dropped, one call back with resolutions never carried out. I am now letting my credit card company deal with these people because they won't respond to my calls. By the way my purchase was close to $1300.
ID
Reason of review
Damaged or defective
Won’t honer the quote
I called and got a emailed quote then 3 days later I ordered but had problems because they put me on hold during transaction waited for 15 minutes then hung up after 4 calls Micah answered and said quote was 835$ instead of 558$ like email said.told me can’t sell them for that price and he won’t match competitors prices.all negative reviews you read is absolutely true about these jokers I recommend buy from someone else
ID
Service
Discounted Wheel Warehouse Estimate
Reason of review
Pricing issue
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I want to start a class action law suit against them. Companies should not be allowed to get away with this.
I ordered wheels it took me over a week to get them after they have already taken my money, the wheels finally get here and they don't fit on my car.
Now they are giving me the run around. It makes me sick that they have done such bad business with so many people.