Matthew Y Prl
map-marker Fullerton, California

Horrible still haven’t got my rims it’s been over a month

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I can not get a hold of them to see why my rims are not here yet I’ve emailed and called them with no answer so far
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Reason of review:
Order processing issue
Anonymous
map-marker Fullerton, California

Ripped Off 5 times Damaged Wheels

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Are machines are down .... Your wheels are locked up on another CNC shop .... Shells are bad replace again.... Wheels are damaged and painted over to hide damage hoping we would not see it ??? Back a6th time to get $$ Back and originals put back on ? REALLY
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Reason of review:
Damaged or defective
1 comment
Guest

I want to start a class action law suit against them. Companies should not be allowed to get away with this.

I ordered wheels it took me over a week to get them after they have already taken my money, the wheels finally get here and they don't fit on my car.

Now they are giving me the run around. It makes me sick that they have done such bad business with so many people.

Anonymous

Buyer Beware

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ordered Tires and Wheels from these crooks when i placed my order they were on top of the phone ready to answer they were real quick to take my order charge my credit card and so called pulled my order then 3 days later havent seen any shipment information so i thought i would call and check could not get nobody to answer my calls tried to email Eddie the guy i delt with and the email came back unknown adreass had a phone number in one of those emails to call for support and it said it was a non working number then i finally got in touch with someone to cancel my order charged me 20% restocking charge for something that was not even ready to ship just so you dont get screwed like me buy somewere else.

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Loss:
$260
Cons:
  • General lack of good business practices
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

TERRIBLE !!

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ordered tires in the beginning of march, said to be delivered march 7th. it’s now 15 days later & still no shipping info. called 9 times in the last 4 days just to be put on hold for HOURS & told the vendor is “not at the desk” “closed” or “not able to speak” and that they will call back. biggest joke of a company EVER!! calling my bank tomorrow and getting my 900 dollars back bc this is bs! NEVER ORDER TIRES FROM HERE!!!!
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Reason of review:
Order processing issue
Anonymous

Tire and wheel package

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I am not sure what all the bad reviews are all about. I ordered a tire and wheel package using the website. Other than the fact that the set took about 2 weeks to get I had no issues. The wheels were correct, in perfect condition, the tires were mounted and balanced properly. I have no complaints.
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Reason of review:
Good quality
Anonymous

Horrible

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This company is a scam - they took money immediately then called to say the tires weren’t in stock and asked me to order different tires that were more expensive and then they would expedite them that day. It’s been two weeks and still no tires and when you call no one answers.

I waited on hold 2 separate times once for 45 minutes and once for 35 minutes both times to be hung up on. I also called a direct extension to one of the employees and left several messages and no returned call. They don’t respond to emails either.

They take your money and never send the product! DO NOT PURCHASE THROUGH THIS COMPANY!

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Reason of review:
Order processing issue
Anonymous

Won’t honer the quote

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I called and got a emailed quote then 3 days later I ordered but had problems because they put me on hold during transaction waited for 15 minutes then hung up after 4 calls Micah answered and said quote was 835$ instead of 558$ like email said.told me can’t sell them for that price and he won’t match competitors prices.all negative reviews you read is absolutely true about these jokers I recommend buy from someone else
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Reason of review:
Pricing issue
Anonymous

Crap!

Blown away by their customer service.... & not in the good way! Purchased tires through this company online on 1/25/18. After a week I was wondering why I haven't received them yet. I called and went through the ringer for an answer and then "Michael Leggett" one of their "wonderful" sales reps gets on and says sir I don't know what happened but I have them at a warehouse and I'll get them to you right away. Okay it's now 2/13/18 and I get a voicemail from Michael and need to contact him in regards to the order. I call the next day and again to go through the pain of explaining my story again and getting transfered to a "customer service expert". Well after 10 minuted of elevator music on hold I hung up and emailed the company. I explained how *** this situation had been so far and just wondering when I would receive the tires I purchased 20 days ago! I get a call from "michael" at discount crap warehouse and this time he explains they had to get the tires from another warehouse.. AGAIN. best part is he tell me well sir there is an additional 11 dollars in shipping. Get the F out of here. I already paid for my tires, shipping and extra fees. If anything I would at least expect the just get me my damn tires. He was persistent on that 11 dollars and I gladly took a refund and got the F out of here. Can't believe this place is open. If you buy anything from here after all the 1 star reviews, just know that you were warned.
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Reason of review:
Order processing issue
Anonymous

Only the sale matters

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My tpms sensors gave out within a year. They stated they dont give warranties yet their website states 2yrs on wheels and 3 on tires. Besides that, dealing with their "customer sevice" was awful. The only calls that go through are the sales one...let that sink in. Never again, I'll be going back to TireRack.
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Reason of review:
Poor customer service
Anonymous

Total Fraud

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I ordered 4 tires from them, for $1035, then I had to change the order to 5 tires. Mike told me the shipping would increase from $110 to 600!

I cancelled my order. They sent an email stating my order was cancelled, and the refund has been sent. The refund they allegedly sent was only for $835! It hasn't been sent... when I tried to call the number Mike listed for customer service, it turned out to be a directory assistance number! I tracked them down through BBB. Now they wont answer the phone.

UPDATE, fraud charges have been filed.

RUN FOREST, RUN!

THESE GUYS HAVE AN F RATING WITH BBB- NOW I SEE WHY!!!

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Loss:
$1035
Cons:
  • Fraudulent shipping charges
  • Return policy is a total rip off
  • General lack of good business practices
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Missing part of order and can’t get refund or anyone to answer calls

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Not a good company to do business with. I placed an order in December and finally received it in February.

I took my wheel to have installed only to be told the TPMS sensors were not installed on wheels. I tried to contact them multiple time with no success. When I did get someone I was told to take to a different location to have them check it. I did and was told they were not there.

When I tried to call back it took three days to finally get someone and I was told they would send refund after processing it. Well it’s been a week and now no one will answer the phone. I’m looking to go legal with this and I have contacted ted my credit card company to dispute the charges.

I can’t understand how anyone can run a business by giving customers the run around and not answering or returning calls. A negative 10 stars for me.

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Loss:
$150
Cons:
  • Not getting what i paid for
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Orange, California

Discounted wheel warehouse is a bunch of scammers! Stay away

I ordered tires and wheels for my truck. I told Micah that I had a lift on my truck and need the offset to fit.

He said no problem. I get my wheels and the offset is wrong, so I have been trying to exchange them for two weeks now. They put you on hold, don’t answer texts, don’t answer e-mails and never call back when they say they will. I ‘m stuck with the wrong wheels and had to go to Les Schwab to get them.

I paid a little more, but Les Scwabs service is unbeatable.

will never ever buy from discounted cheating lieing Scammer wheels warehouse again! Everything they say bad here is true!

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Reason of review:
Order processing issue
1 comment
Guest

Well know that because of your review and many others, they have lost my business. I needed 4 tires for my truck thats 1000.00 in revenue loss for them and also 4 rims and tires for my new ride thats 2000.00+ in sales revenue. They need to step up their game or will continue to loose business.

Anonymous

How Are They Still In Business?

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I ordered some tires over two weeks ago. I’ve received up to a dozen emails from some automated email system they have running; none containing any real information about my order. They are the same email sent over and over again telling me that they have pulled my items and are ready to ship out....Problem is, it’s been in this stage of limbo for close to 10 days. When I called today to get to the bottom of it, I was told they needed an additional $100.00 (even) to cover the shipping costs so they hadn’t been sent out yet...However, no one ever called or emailed me to inform me of the upcharge or that the order was at a stand still. I just kept getting the same stupid uninformative impersonal generic boilerplate email....Worst costumer service on the planet. No communication between company and customer and seemingly very little communication within the company...They never had any problems taking my money though, they were always very prompt with taking funds out of my bank. I’ve requested a full refund. We’ll see if it comes. If it does, I may have avoided a more expensive headache...If it doesn’t, I’ll be out $860.00....Discount Wheels Warehouse gets a zero out of ten across the board...This Company is clearly not fit to be doing business, especially online sales...Take your money elsewhere, DWW will only let you down
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Reason of review:
Order processing issue
Armenta Ycm

WORST CUSTOMER SERVICE EVER. Website misrepresents

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2 different days. 2 different problems.

First day got completely through the sale, gave my credit card info and then was told that the rim on the website was the wrong name and picture. The rim was discontinued and not sold anymore. Second day, called in placed the order for the rim. Got completely through the sale and even have the invoice with pricing after the sale.

Got a phone call about 3 hours later stating they had listed the wrong price on their website and would not sell it to me at the advertised price. Wanted me to pay more! I said no, I had already completed the order with sold invoice and everything. They WOULD NOT honor it and cancelled my order!

I told them it is illegal to advertise and not honor it, especially after the sale has been completed. I am very upset with this whole situation.

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Reason of review:
Pricing issue
Anonymous

Terrible encounter, they care about nobody

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Ordered rims 3 weeks ago paid full price. Just found out today because i kept calling over and over that they couldnt get the wheels. Will not call you back, ignore and hangup on you
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Reason of review:
Poor customer service
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