Discounted Wheel Warehouse
Reviews and Complaints
42.4K
CLAIMED LOSSES
174
TOTAL REVIEWS
58.2K
PAGE VIEWS
New Reviewer
So I purchased a wheel and tire package from Discount Wheel Warehouse some nice 20 inch Asanti's for my Lexus. Spoke to the sales associates name Micah who convinced me that the tires he was going to send me Nankung GT20 Sports would be just fine because they come with...
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2 comments
Dylann
#1446323
Discount wheel warehouse people are a *** joke.See my review on them. I'm glad I cancelled my order from those piece of *** company.They should be ban by the BBB.
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ID
Product
Asanti Wheel
Reason of review
Bad quality
On November 21th last year I placed an order of 2 tires Lexani 235-**-**. The name of the Sales Rep was Rodriguez and the number I called is 180*-901-****. After asking the guy twice if he had the tires in stock since no one else in the U.S. had them, I went ahead and...
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ID
Service
Discounted Wheel Warehouse Sales Representative
Cons
- Everything about them
Reason of review
Scam
Loss
$190
Preferred solution
Full refund
New Reviewer
This is easily one of the most buying experiences I have ever had. First off if you buy using affirm, they will in no way work with you or change anything to do with your shipping. I put in an address for it to be shipped to and because of their policies, they sent it...
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ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
How Are They Still In Business?
I ordered some tires over two weeks ago. I’ve received up to a dozen emails from some automated email system they have running; none containing any real information about my order. They are the same email sent over and over again telling me that they have pulled my items and are ready to ship out....Problem is, it’s been in this stage of limbo for close to 10 days. When I called today to get to the bottom of it, I was told they needed an additional $100.00 (even) to cover the shipping costs so they hadn’t been sent out yet...However, no one ever called or emailed me to inform me of the upcharge or that the order was at a stand still. I just kept getting the same stupid uninformative impersonal generic boilerplate email....Worst costumer service on the planet. No communication between company and customer and seemingly very little communication within the company...They never had any problems taking my money though, they were always very prompt with taking funds out of my bank. I’ve requested a full refund. We’ll see if it comes. If it does, I may have avoided a more expensive headache...If it doesn’t, I’ll be out $860.00....Discount Wheels Warehouse gets a zero out of ten across the board...This Company is clearly not fit to be doing business, especially online sales...Take your money elsewhere, DWW will only let you down
ID
Reason of review
Order processing issue
New Reviewer
2 different days. 2 different problems. First day got completely through the sale, gave my credit card info and then was told that the rim on the website was the wrong name and picture. The rim was discontinued and not sold anymore. Second day, called in placed the...
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ID
Reason of review
Pricing issue
They are full of crap.. I ordered tires they sent me the wrong size.. Want me to pay shipping back..
Also ordered set of tires called to have them held at fedex place they would not do it..I work days cant sit at home and wait on box.. Called them got put on hold 6 times...Don`t trust them.. So i`m stuck with tires i can not use because they sent the wrong size.....
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ID
Location
Fullerton, California
Service
Fedex Delivery Service
Cons
- Everything about them
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Deliver product or service ordered
Terrible customer service. lied to me.
Needed a tire a specific tire for my car after a blow out , they said they had it in stock. I am in California and so are they, so I expected a quick delivery. It took 10 days and 5 phone calls. Most of the time i could not get through on the phone. They actually called me at one point to tell me it was in stock and would ship out and I would receive on a certain day, which was a lie. I e-mailed them several times with no response. I ended up having to buy the tire from another vendor because I didn't know if or when my tire from Discounted wheel warehouse would show up. I was desperate because I was rolling around on my spare for 10 days . It finally showed up and now I'm stuck with a extra tire that I don't need because their return policy is completely unreasonable. I should have done my research before placing an order. A horrible experience. I would not recommend them to any one.
ID
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
I ordered a set of rims for my RAV4 and received them in 2 days. I was over the moon. Then I looked for the TPMS sensor valves that I ordered with them. I was told to check all of the 4 cartons by an employee there. He was the last human voice that I ever heard from...
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ID
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution
Horrible Experience...Never Again !!!!!!
I will say this great website to find rims and tires BUT..... its goes down hill FAST when you click on the submit payment button. I'm not sure how this company is still in business, every time I called (4 times) just to get a order confirmation number and (2) time's to get a delivery tracking number, every time it sounded like someone was picking up their phone in their living room. Delivery date to my house" ***" that's like a week past due. Not even sure what to expect when the delivery comes. If they just got their business operations better and wouldn't give you *** answers and speak truthfully it would have been a much better experience. And this is coming from a business owner so I understand the challenges. Word of advice , listen to what your customers are saying, they will tell you what's right and wrong with the business.
ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Poor customer service
They totally screwed up my order, which has taken 3.5 months and is not yet fulfilled. They repeated lied to me (~7) times about when they would provide feedback (I waited 7 business days or more before following up to emails when I was promised feedback on THE NEXT...
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ID
Service
Discounted Wheel Warehouse Shipping Service
Pros
- Fair price
Cons
- Massive wait times when calling
- Unprofessional demeanor
- No feedback whatsoever unless constantly called
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Great prices terrible customer service
Bought a set of Gianelle Topaz 22" wheels for my range rover. Everything about the transaction through installation was great. That was until I had a warranty issue. About 3 months after installing the wheels the center cap logo came off. I called about it 3 months after that because it wasn't a serious matter. I explained to them what happened and was told they have no warranty for cosmetic issues. I explained to them that almost every manufacturer has 1 year warranty covering manufacturing defects and this was not a damage issue. The logo literally unstuck from the adhesive backing, and the adhesive backing was still on the wheel. It was clear manufacturing defect. The manager, some lady (can't remember the name) told me sorry that they couldn't do anything. I asked them if they could call the manufacturer and ask if they would replace it and she said no because they won't replace it. I then asked them for the phone number of the manufacturer and proceeded to call them myself. I got in touch with a manager there and he said he would happily replace them all. However, he said would have to ship them to DWW and I would have to pay for shipping from them to me. Huh? I asked him why he couldn't just ship directly to me and avoid all the hassle, because to tell you the truth I did not want to deal with that lazy, rude, and terrible lady at DWW. Needless to say I never got the replacements because I didn't want to deal with her. This place may have great prices, but their customer service is the worst I have seen. I have bought several sets of wheels and tires from at least 15 different companies, all of which stood behind their products. This is the worse company I have had to deal with and I will definitely not be back. I would rather pay a few bucks more to company that actually has customer service.
ID
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
Raggedy RIms, and refund ripoff!!
This company sold me rims spevifivally cut for my car.After six visits to tireshops, firestone, and a local mechanic it was obvious the rims were garbage. I put this rims on new and used tires they made a hideous creeking sound!! It sounded like the rims were scrubbing, as they wete not fitting. Ultimately, we came to the conclusion the weight of the car was too heavy for the cheap material used for the rims. All 4 of them!!!!!!! I have video. Which I will be posting all over the net EVERYDAY. Including the BBB!!! I also tried the rims that came with my car, and the after market rims with no problem, no issue. After bieng called a liar, and " tire problems" to blame. Discount sent labels out for me to send BACK the rims for "inspection".So then I spent an additional $60.00 for shipping. I should have known by the online reviews.. Discounted wheel warehouse stated they could find nothing wrong with the rims. As if anybody would go through all of this headache and for what??? For what reason??? Ultimately, only to offer me $252.00 of $600.00 that I spent. I have to say.. I lost my cool. Stay away from this place!!! Poor customer service. No Warranty. NO MATTER the issue you will end up loosing money!! I still have not gotten my refund. #RUN ...RUN FAST
1 comment
ID
Reason of review
Bad quality
On the website I ordered 2 tires that were listed as 0.00. I assumed they had a surplus amount of this specific tire and were trying to get rid of them. I paid for the shipping and received two confirmation emails. They call me to tell me it was an error and I'm not...
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2 comments
PissedConsumer1342486
#1342486
dude you are an ***.no company in their right mind is going to give you free tires because of a website glitch.you are a complete and total ***.
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ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
Rims And Wheels Review
ALL THESE BAD REVIEWS ARE TRUE!!!!
ID
Service Review
By far the worst customer service I have ever experienced anywhere in the US.
ID
Reason of review
Poor customer service
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they dont make the wheels there thats not their fault.the wheels they sell come directly from the manufacturers.if anything that is the manufacturers fault and even moreso your fault for buying *** wheels.do your research ***