Discounted Wheel Warehouse
Reviews and Complaints
Reviews Chart
$41.9K
CLAIMED LOSSES
171
TOTAL REVIEWS
57.4K
PAGE VIEWS
I ordered some tires over two weeks ago. I’ve received up to a dozen emails from some automated email system they have running; none containing any real information about my order. They are the same email sent over and over again telling me that they have pulled my...
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ID
Reason of review
Order processing issue
2 different days. 2 different problems. First day got completely through the sale, gave my credit card info and then was told that the rim on the website was the wrong name and picture. The rim was discontinued and not sold anymore. Second day, called in placed the...
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ID
Reason of review
Pricing issue
Also ordered set of tires called to have them held at fedex place they would not do it..I work days cant sit at home and wait on box.. Called them got put on hold 6 times...Don`t trust them.. So i`m stuck with tires i can not use because they sent the wrong size.....
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ID
Location
Fullerton, California
Service
Fedex Delivery Service
Cons
- Everything about them
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Deliver product or service ordered
Needed a tire a specific tire for my car after a blow out , they said they had it in stock. I am in California and so are they, so I expected a quick delivery. It took 10 days and 5 phone calls. Most of the time i could not get through on the phone. They actually...
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ID
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
I ordered a set of rims for my RAV4 and received them in 2 days. I was over the moon. Then I looked for the TPMS sensor valves that I ordered with them. I was told to check all of the 4 cartons by an employee there. He was the last human voice that I ever heard from...
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ID
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution
I will say this great website to find rims and tires BUT..... its goes down hill FAST when you click on the submit payment button. I'm not sure how this company is still in business, every time I called (4 times) just to get a order confirmation number and (2) time's...
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ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Poor customer service
They totally screwed up my order, which has taken 3.5 months and is not yet fulfilled. They repeated lied to me (~7) times about when they would provide feedback (I waited 7 business days or more before following up to emails when I was promised feedback on THE NEXT...
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ID
Service
Discounted Wheel Warehouse Shipping Service
Pros
- Fair price
Cons
- Massive wait times when calling
- Unprofessional demeanor
- No updates when major order status changes occur
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Bought a set of Gianelle Topaz 22" wheels for my range rover. Everything about the transaction through installation was great. That was until I had a warranty issue. About 3 months after installing the wheels the center cap logo came off. I called about it 3 months...
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ID
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
This company sold me rims spevifivally cut for my car.After six visits to tireshops, firestone, and a local mechanic it was obvious the rims were garbage. I put this rims on new and used tires they made a hideous creeking sound!! It sounded like the rims were...
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ID
Reason of review
Bad quality
On the website I ordered 2 tires that were listed as 0.00. I assumed they had a surplus amount of this specific tire and were trying to get rid of them. I paid for the shipping and received two confirmation emails. They call me to tell me it was an error and I'm not...
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2 comments
dude you are an ***.no company in their right mind is going to give you free tires because of a website glitch.you are a complete and total ***.
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ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
Rims And Wheels Review
ALL THESE BAD REVIEWS ARE TRUE!!!!
ID
Service Review
By far the worst customer service I have ever experienced anywhere in the US.
ID
Reason of review
Poor customer service
Discounted Wheel Warehouse - Beware! Be knowledgeable before going there.
Ordered wheels for my car from DWW and they picked the offset that supposedly "fit". I received two emails, one showing they will ship wheels with a +40 the other +32. The factory offset is +55. I called to question the offset and state that they will stick out too far and put a halt to the order until I could get better information. I called the wheel manufacturer and told them what DWW sold me and asked what the recommended offset should be. They told me +42 to +45 and sent an email confirming the correct offset. I called DWW back and spoke with the "lovely" Sarah. I explained what the manufacturer told me and my concerns with the low offset. She proceeded to give me the riot act on how many they sell for my car and my model car has "big brakes" Blah, Blah. I didn't bother telling her I am an ASE Certified Technician well aware of what the car has and they are not "big brakes". I had to interrupt her to say I wasn't comfortable with the low offset. At this point she became rude, belligerent and seriously has no business being in customer service. She said the rims were already drilled and if I wanted to cancel it would be a 50% refund per policy. Get this, THEY sold me the wrong offset yet want to charge me to cancel. Hilarious. I then spoke with two other wheel stores about the offset and both said a +32 is too low and recommended a +42 to +45 with 225/40/18 tires. DWW sold me 235/40/18 tires which are wider to go along with the wrong offset. My car would have looked like a roller skate. The only reason I could think of why they pushed the +32 is it's a pre-made offset from the factory. Anything else would have to be custom made and I think they wanted the quick sale. After going through this I say to everybody "BEWARE". Get more than one quote and speak with the rim manufacturer. I will not recommend DWW and everybody will hear my story. As for Sarah, she needs therapy.
ID
Reason of review
Not as described/ advertised
This is a shady business, they do the "Bait and Switch" when you call they give you a low price. when you show up they change the pricing. They do the same thing through Amazon. I just made a complaint with Amazon. Also read ALL the reviews, lots of bad reviews....
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1 comment
Thank you. I'll stay away.
They are advertising BFGs for less than cost. Too good to be true
ID
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Discounted Wheel Warehouse - Wheel Review
I have purchased 3 sets of wheels from everything from a car to two 2500 HD 's . The service was great . The shipping sucked but that has always been Fed-Ex Fault . Wheels were all good Quality. Tires aswell. Before you attack the retailer on the wheels you purchased do your homework on the Design and the standard rating on the product . Other wise your just wasting time posting stupidity on this site . Educate your sell before you buy a specific product and get your own review. Don't blam a retailer because the sell a nice looking *** product they didn't Build .
ID
Reason of review
Good quality
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they dont make the wheels there thats not their fault.the wheels they sell come directly from the manufacturers.if anything that is the manufacturers fault and even moreso your fault for buying *** wheels.do your research ***