Discounted Wheel Warehouse
Reviews and Complaints

Ordered wheels for my car from DWW and they picked the offset that supposedly "fit". I received two emails, one showing they will ship wheels with a +40 the other +32. The factory offset is +55. I called to question the offset and state that they will stick out too far and put a halt to the order until I could get better information. I called the wheel manufacturer and told them what DWW sold me and asked what the recommended offset should be. They told me +42 to +45 and sent an email confirming the correct offset. I called DWW back and spoke with the "lovely" Sarah. I explained what the manufacturer told me and my concerns with the low offset. She proceeded to give me the riot act on how many they sell for my car and my model car has "big brakes" Blah, Blah. I didn't bother telling her I am an ASE Certified Technician well aware of what the car has and they are not "big brakes". I had to interrupt her to say I wasn't comfortable with the low offset. At this point she became rude, belligerent and seriously has no business being in customer service. She said the rims were already drilled and if I wanted to cancel it would be a 50% refund per policy. Get this, THEY sold me the wrong offset yet want to charge me to cancel. Hilarious. I then spoke with two other wheel stores about the offset and both said a +32 is too low and recommended a +42 to +45 with 225/40/18 tires. DWW sold me 235/40/18 tires which are wider to go along with the wrong offset. My car would have looked like a roller skate. The only reason I could think of why they pushed the +32 is it's a pre-made offset from the factory. Anything else would have to be custom made and I think they wanted the quick sale. After going through this I say to everybody "BEWARE". Get more than one quote and speak with the rim manufacturer. I will not recommend DWW and everybody will hear my story. As for Sarah, she needs therapy.

I have purchased 3 sets of wheels from everything from a car to two 2500 HD 's . The service was great . The shipping sucked but that has always been Fed-Ex Fault . Wheels were all good Quality. Tires aswell. Before you attack the retailer on the wheels you purchased do your homework on the Design and the standard rating on the product . Other wise your just wasting time posting stupidity on this site . Educate your sell before you buy a specific product and get your own review. Don't blam a retailer because the sell a nice looking *** product they didn't Build .

This place is a RIP,OFF! They sell wheels they say they make and own but are china junk. They have cheap center caps that fall out when wheels get hot. When you call for warranty they say you put in wrong, How is that possible? They are cheap plastic with tin cover. After fighting with them and reporting them to BBB California attorney general they sent me 3. I had to silicone them in so they would not fall out. Now the paint is flaking off .I call again and they say that is normal wear and tear.3 month old wheels.

After ordering some rims got a call a week later saying the rims were damaged and they were the last set. A week after the refund was confirmed got a call saying the refund was being processed. The worst experience I've ever had with a business. I advise any and everyone to stay away from this company. HORRIBLE

Make sure you look at and read there return policy carefully.. The charge a $60.00 handling fee, and 25% restocking fee on returned items .. I purchase a rim from them, the rim is still in the box never even opened it . They want to charge all this money just to return a brand new item.. They have the rudest customer service reps i have ever dealt with.. I would not advise my worst enemy to purchase anything from this company... Stay clear from them the will rip you off.. Chew you up and spit you out.. wish i would have never dealt with them .. Hopefully i can save someone else that reads this from getting ripped off

Pathetic! Bought some wheels. Email said they were in stock. Called 2 days later to check on status and was told they weren't in stock and it would be in a week later. That week came and gone and still no wheels. Was told it would be another week. I cancelled the order. Will never use again

I ordered tires nitto 245/40zr 18, I received one with the wrong size. after sending emails and phone calls for 4 days, I finally got to speak to a manager. she said they would send me a link to return the wrong tire. that never happened, the next day I called again, the manager said I would have to wait a couple a weeks for the correct tire and I would have to pay to return tire and pay a restocking fee. I ordered the correct size and I am told to pay for their mistake and wait for tire. I told her no good send a link for tire to return and give me my money back, I will go to a reputable company. she laughed and said good luck. I called pay pal for a charge back they are working on it. horrible company don't shop there.

My experience has been bad i ordered my wheels aug 4 have not received them yet i have been a tracking for fed ex yet in still the wheels and tires qas not shipped im not happy hate i ever shopped with thus company .