Discounted Wheel Warehouse
Reviews and Complaints
Reviews Chart
$41.9K
CLAIMED LOSSES
171
TOTAL REVIEWS
57.4K
PAGE VIEWS
This place is a RIP,OFF! They sell wheels they say they make and own but are china junk. They have cheap center caps that fall out when wheels get hot. When you call for warranty they say you put in wrong, How is that possible? They are cheap plastic with tin cover....
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1 comment
What wheels did you purchase?
ID
Location
Glenview, Illinois
Cons
- Super poor quality
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund
I have ordered a set of wheels on their website, received confirmation email and a phone call saying the wheels were in stock and they would call me and email me once they were loaded to ship. That was two weeks ago! Today I received a voicemail saying the wheels I...
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ID
Location
Raleigh, North Carolina
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Problem with delivery
I ordered one set, and was misled* into buying a "better" one, when in reality they didn't have the first one in stock (*persuading me to buy a different size). I tried to change my order, disregarding the advice, Minutes after they ordered a completely different...
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ID
Location
Livingston, New Jersey
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
Discounted Wheel Warehouse Shipping Service Review
After ordering some rims got a call a week later saying the rims were damaged and they were the last set. A week after the refund was confirmed got a call saying the refund was being processed. The worst experience I've ever had with a business. I advise any and everyone to stay away from this company. HORRIBLE
ID
Location
Atlanta, Georgia
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
Make sure you look at and read there return policy carefully.. The charge a $60.00 handling fee, and 25% restocking fee on returned items .. I purchase a rim from them, the rim is still in the box never even opened it . They want to charge all this money just to...
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ID
Location
Jacksonville, Florida
Cons
- Terrible retun policy and customer service
- Return policy is a total rip off
- There customer service
Reason of review
Poor customer service
Loss
$240
Preferred solution
Full refund
Discounted Wheel Warehouse Shipping Service Review
Pathetic! Bought some wheels. Email said they were in stock. Called 2 days later to check on status and was told they weren't in stock and it would be in a week later. That week came and gone and still no wheels. Was told it would be another week. I cancelled the order. Will never use again
ID
Location
Knoxville, Tennessee
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Bad quality
Update by user Jul 14, 2016
Discount Wheel Warehouse sent the photos to the manufacturer and they determined that the type of damage that they see in the photo is not covered by warranty and Discount Wheel Warehouse has decided to support their decision.
2 weeks ago, I have filed a BBB report, but...
ID
Product
2Crave Rim
Pros
- Good customer service
- Competitive prices
Cons
- Super poor quality
Reason of review
Bad quality
Loss
$1115
Preferred solution
Full refund
I bought wheels and the salesman practically told me i was buying locking lug nuts for $20 extra. I didn't mind that much i moreso laughed at how he pushed it on me but then i get my wheels delivered, no lugs anywhere! Ok accidenta happen, i call them to tell them i...
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ID
Location
Tiverton, Rhode Island
Reason of review
Problem with delivery
i purchased 4 new performance tires from this company and had them installed. after less than 20 miles one of the tires inside side walls blew out. i could put my thumb thru the hole easily. I had not hit anything in the road and had driven on only smooth paved...
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1 comment
I had the worst experience with them. The same girl also posed as the manager...changing her name from Breanne to Sara to Jennifer...they sold me wheels that didn't fit my car and then refused to refund me.
Mics, the sales rep lied to me so many times as well. I would never do business with a bunch of liars and thieves.
ID
Location
Dallas, Texas
Reason of review
Bad quality
Discounted Wheel Warehouse - Wrong size tire sent
I ordered tires nitto 245/40zr 18, I received one with the wrong size. after sending emails and phone calls for 4 days, I finally got to speak to a manager. she said they would send me a link to return the wrong tire. that never happened, the next day I called again, the manager said I would have to wait a couple a weeks for the correct tire and I would have to pay to return tire and pay a restocking fee. I ordered the correct size and I am told to pay for their mistake and wait for tire. I told her no good send a link for tire to return and give me my money back, I will go to a reputable company. she laughed and said good luck. I called pay pal for a charge back they are working on it. horrible company don't shop there.
1 comment
ID
Location
Parachute, Colorado
Reason of review
Poor customer service
Wheels Review
My experience has been bad i ordered my wheels aug 4 have not received them yet i have been a tracking for fed ex yet in still the wheels and tires qas not shipped im not happy hate i ever shopped with thus company .
ID
Location
Ridgeland, Mississippi
Reason of review
Problem with delivery
Discounted Wheel Warehouse Work Experience Review from Los Angeles, California
Sara is a horrible manager and worthless trainer. I was told by another employee that I'm the 6th or 7th person to go through the position I was hired for. She spends two hours verbally training you and clicking through programs fast. She then brings you a stack of papers about a foot high and says you better get these done before 3pm or the money we miss out on comes out of your check. Forget about asking questions! I have not been paid either. Run don't waste your time!
ID
Location
Los Angeles, California
Reason of review
Bad quality
Corporate HQ, On 30 Jun 2015, I order two Nankang AS-1 225/45/R18 tires for my Subaru Forester AWD (order # 67622). They arrived Tue 07 Jul 2015. Dissatisfied with the tread quality, I phoned DWW on 11 Jul to request a refund / exchange. I spoke first with Linda or...
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ID
Location
Paramus, New Jersey
Cons
- Product i selected or the customer service
Reason of review
Bad quality
Preferred solution
Exchange or Full Refund.
Discounted Wheel Warehouse - FRAUUUUUUUUUUUUUUD!!!!!!!!!!!!!!!!!!!!!!
I previously worked there... this company is fraud so I QUIT!!!!! The sales rep will deal with you to get their commission! Once the sale is done you are basically thrown out the door and everything goes into their customer service/accounting department. The owner is middle eastern..he doesn't care about anything as long as he makes his money...employees are under paid...and treated like animals. This company is a mess and complete fraud. I blame the poor management skills and ownership skills. Naeem is the owner.. and Sarah the manager both are 2 worthless people that don't care about anyone!!! DON'T SHOP HERE!!!!!!!!!!!!!!! They hire and fire everyday! Their staff is not trained properly...it is a very, veeeeeery unprofessional environment!
1 comment
ID
Location
Rowland Heights, California
Discounted Wheel Warehouse - Price Policy Review from Abbotsford, British Columbia
The guys are a scam, I called one day got a price the guy gave his ext no. To get ahold of him when Im ready to order, called back the next day and I got his voice mail. So I called right back to talk to another agent and they gave me a whole different price then the previous, then he puts me on hold when I told him theres a 500 dollar difference, and it hangs up, I called probably another couple times to talk to someone else but kept getting transfered to voice mails, don't trust these people with your credit card or money
ID
Location
Abbotsford, British Columbia
Reason of review
Bad quality
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I purchased 4 wheels. They sent the wrong face offset.
Told me it was what I ordered. My order sheet that they e mailed me says I'm right. They have sent 2 and the other 2 have not arrived yet.
I told them I have to reject the delivery. Now do I accept them and try to sell them or take a chance and not have them or my money?