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Beware! Be knowledgeable before going there.

Ordered wheels for my car from DWW and they picked the offset that supposedly "fit". I received two emails, one showing they will ship wheels with a +40 the other +32. The factory offset is +55. I called to question the offset and state that they will stick out too far and put a halt to the order until I could get better information. I called the wheel manufacturer and told them what DWW sold me and asked what the recommended offset should be. They told me +42 to +45 and sent an email confirming the correct offset. I called DWW back and spoke with the "lovely" Sarah. I explained what the manufacturer told me and my concerns with the low offset. She proceeded to give me the riot act on how many they sell for my car and my model car has "big brakes" Blah, Blah. I didn't bother telling her I am an ASE Certified Technician well aware of what the car has and they are not "big brakes". I had to interrupt her to say I wasn't comfortable with the low offset. At this point she became rude, belligerent and seriously has no business being in customer service. She said the rims were already drilled and if I wanted to cancel it would be a 50% refund per policy. Get this, THEY sold me the wrong offset yet want to charge me to cancel. Hilarious. I then spoke with two other wheel stores about the offset and both said a +32 is too low and recommended a +42 to +45 with 225/40/18 tires. DWW sold me 235/40/18 tires which are wider to go along with the wrong offset. My car would have looked like a roller skate. The only reason I could think of why they pushed the +32 is it's a pre-made offset from the factory. Anything else would have to be custom made and I think they wanted the quick sale. After going through this I say to everybody "BEWARE". Get more than one quote and speak with the rim manufacturer. I will not recommend DWW and everybody will hear my story. As for Sarah, she needs therapy.
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ID
#1025302 Review #1025302 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
This is a shady business, they do the "Bait and Switch" when you call they give you a low price. when you show up they change the pricing. They do the same thing through Amazon. I just made a complaint with Amazon. Also read ALL the reviews, lots of bad reviews....
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1 comment
#1338252

Thank you. I'll stay away.

They are advertising BFGs for less than cost. Too good to be true

ID
#1019388 Review #1019388 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Discounted Wheel Warehouse - Wheel Review

I have purchased 3 sets of wheels from everything from a car to two 2500 HD 's . The service was great . The shipping sucked but that has always been Fed-Ex Fault . Wheels were all good Quality. Tires aswell. Before you attack the retailer on the wheels you purchased do your homework on the Design and the standard rating on the product . Other wise your just wasting time posting stupidity on this site . Educate your sell before you buy a specific product and get your own review. Don't blam a retailer because the sell a nice looking *** product they didn't Build .
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ID
#976757 Review #976757 is a subjective opinion of poster.
Reason of review
Good quality
This place is a RIP,OFF! They sell wheels they say they make and own but are china junk. They have cheap center caps that fall out when wheels get hot. When you call for warranty they say you put in wrong, How is that possible? They are cheap plastic with tin cover....
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1 comment
#1260192

What wheels did you purchase?

ID
#919258 Review #919258 is a subjective opinion of poster.
Location
Glenview, Illinois
Cons
  • Super poor quality
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund
I have ordered a set of wheels on their website, received confirmation email and a phone call saying the wheels were in stock and they would call me and email me once they were loaded to ship. That was two weeks ago! Today I received a voicemail saying the wheels I...
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ID
#917907 Review #917907 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Problem with delivery
I ordered one set, and was misled* into buying a "better" one, when in reality they didn't have the first one in stock (*persuading me to buy a different size). I tried to change my order, disregarding the advice, Minutes after they ordered a completely different...
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ID
#915359 Review #915359 is a subjective opinion of poster.
Location
Livingston, New Jersey
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue

Discounted Wheel Warehouse Shipping Service Review

After ordering some rims got a call a week later saying the rims were damaged and they were the last set. A week after the refund was confirmed got a call saying the refund was being processed. The worst experience I've ever had with a business. I advise any and everyone to stay away from this company. HORRIBLE
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ID
#895777 Review #895777 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
New Reviewer

This company is the worst ever..

Make sure you look at and read there return policy carefully.. The charge a $60.00 handling fee, and 25% restocking fee on returned items .. I purchase a rim from them, the rim is still in the box never even opened it . They want to charge all this money just to return a brand new item.. They have the rudest customer service reps i have ever dealt with.. I would not advise my worst enemy to purchase anything from this company... Stay clear from them the will rip you off.. Chew you up and spit you out.. wish i would have never dealt with them .. Hopefully i can save someone else that reads this from getting ripped off
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ID
#873943 Review #873943 is a subjective opinion of poster.
Location
Jacksonville, Florida
Cons
  • Terrible retun policy and customer service
  • Return policy is a total rip off
  • There customer service
Reason of review
Poor customer service
Loss
$240
Preferred solution
Full refund

Discounted Wheel Warehouse Shipping Service Review

Pathetic! Bought some wheels. Email said they were in stock. Called 2 days later to check on status and was told they weren't in stock and it would be in a week later. That week came and gone and still no wheels. Was told it would be another week. I cancelled the order. Will never use again
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ID
#865851 Review #865851 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Bad quality
New Reviewer
Discounted Wheel Warehouse - THESE RIMS WILL KILL SOMEBODY
Discounted Wheel Warehouse - THESE RIMS WILL KILL SOMEBODY
Discounted Wheel Warehouse - THESE RIMS WILL KILL SOMEBODY
Update by user Jul 14, 2016

Discount Wheel Warehouse sent the photos to the manufacturer and they determined that the type of damage that they see in the photo is not covered by warranty and Discount Wheel Warehouse has decided to support their decision.

2 weeks ago, I have filed a BBB report, but...

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ID
#865670 Review #865670 is a subjective opinion of poster.
Product
2Crave Rim
Pros
  • Good customer service
  • Competitive prices
Cons
  • Super poor quality
Reason of review
Bad quality
Loss
$1115
Preferred solution
Full refund
I bought wheels and the salesman practically told me i was buying locking lug nuts for $20 extra. I didn't mind that much i moreso laughed at how he pushed it on me but then i get my wheels delivered, no lugs anywhere! Ok accidenta happen, i call them to tell them i...
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ID
#805209 Review #805209 is a subjective opinion of poster.
Location
Tiverton, Rhode Island
Reason of review
Problem with delivery
i purchased 4 new performance tires from this company and had them installed. after less than 20 miles one of the tires inside side walls blew out. i could put my thumb thru the hole easily. I had not hit anything in the road and had driven on only smooth paved...
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1 comment
#1116894

I had the worst experience with them. The same girl also posed as the manager...changing her name from Breanne to Sara to Jennifer...they sold me wheels that didn't fit my car and then refused to refund me.

Mics, the sales rep lied to me so many times as well. I would never do business with a bunch of liars and thieves.

ID
#768203 Review #768203 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Bad quality

Wrong size tire sent

I ordered tires nitto 245/40zr 18, I received one with the wrong size. after sending emails and phone calls for 4 days, I finally got to speak to a manager. she said they would send me a link to return the wrong tire. that never happened, the next day I called again, the manager said I would have to wait a couple a weeks for the correct tire and I would have to pay to return tire and pay a restocking fee. I ordered the correct size and I am told to pay for their mistake and wait for tire. I told her no good send a link for tire to return and give me my money back, I will go to a reputable company. she laughed and said good luck. I called pay pal for a charge back they are working on it. horrible company don't shop there.
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1 comment
#1176587

I purchased 4 wheels. They sent the wrong face offset.

Told me it was what I ordered. My order sheet that they e mailed me says I'm right. They have sent 2 and the other 2 have not arrived yet.

I told them I have to reject the delivery. Now do I accept them and try to sell them or take a chance and not have them or my money?

ID
#705924 Review #705924 is a subjective opinion of poster.
Location
Parachute, Colorado
Reason of review
Poor customer service

Wheels Review

My experience has been bad i ordered my wheels aug 4 have not received them yet i have been a tracking for fed ex yet in still the wheels and tires qas not shipped im not happy hate i ever shopped with thus company .
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ID
#687814 Review #687814 is a subjective opinion of poster.
Location
Ridgeland, Mississippi
Reason of review
Problem with delivery
New Reviewer

Discounted Wheel Warehouse Work Experience Review from Los Angeles, California

Sara is a horrible manager and worthless trainer. I was told by another employee that I'm the 6th or 7th person to go through the position I was hired for. She spends two hours verbally training you and clicking through programs fast. She then brings you a stack of papers about a foot high and says you better get these done before 3pm or the money we miss out on comes out of your check. Forget about asking questions! I have not been paid either. Run don't waste your time!
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ID
#684004 Review #684004 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Bad quality