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Disappointed With Product Quality

Discounted Wheel Warehouse - Disappointed With Product Quality
Discounted Wheel Warehouse - Disappointed With Product Quality
Corporate HQ, On 30 Jun 2015, I order two Nankang AS-1 225/45/R18 tires for my Subaru Forester AWD (order # 67622). They arrived Tue 07 Jul 2015. Dissatisfied with the tread quality, I phoned DWW on 11 Jul to request a refund / exchange. I spoke first with Linda or...
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ID
#670181 Review #670181 is a subjective opinion of poster.
Location
Paramus, New Jersey
Cons
  • Product i selected or the customer service
Reason of review
Bad quality
Preferred solution
Exchange or Full Refund.

FRAUUUUUUUUUUUUUUD!!!!!!!!!!!!!!!!!!!!!!

I previously worked there... this company is fraud so I QUIT!!!!! The sales rep will deal with you to get their commission! Once the sale is done you are basically thrown out the door and everything goes into their customer service/accounting department. The owner is middle eastern..he doesn't care about anything as long as he makes his money...employees are under paid...and treated like animals. This company is a mess and complete fraud. I blame the poor management skills and ownership skills. Naeem is the owner.. and Sarah the manager both are 2 worthless people that don't care about anyone!!! DON'T SHOP HERE!!!!!!!!!!!!!!! They hire and fire everyday! Their staff is not trained properly...it is a very, veeeeeery unprofessional environment!
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1 comment
#1019668

I agree with former employee very very bad training skills

ID
#656118 Review #656118 is a subjective opinion of poster.
Location
Rowland Heights, California

Discounted Wheel Warehouse - Price Policy Review from Abbotsford, British Columbia

The guys are a scam, I called one day got a price the guy gave his ext no. To get ahold of him when Im ready to order, called back the next day and I got his voice mail. So I called right back to talk to another agent and they gave me a whole different price then the previous, then he puts me on hold when I told him theres a 500 dollar difference, and it hangs up, I called probably another couple times to talk to someone else but kept getting transfered to voice mails, don't trust these people with your credit card or money
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ID
#639484 Review #639484 is a subjective opinion of poster.
Location
Abbotsford, British Columbia
Reason of review
Bad quality

Discounted Wheel Warehouse - Shipping Service Review from Beaumont, Texas

I order wheels and tires from them, got them a month later only to find one of the tires had a gash in it.. finally got a hold of customer service and sent them a picture. They had me send that wheel and tire back to them. Got a call 2 weeks later and they said I must...
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ID
#631870 Review #631870 is a subjective opinion of poster.
Location
Beaumont, Texas
Reason of review
Damaged or defective

Delayed shipping and shipping policy

I ordered my tires on 4/13. The website claims a 5 day shipping to NY. The tires were not even sent until 4/17. On 4/21 I called and received the tracking number. That is when I found out they ship the tires with a direct signature required. They refused to address the...
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ID
#625364 Review #625364 is a subjective opinion of poster.
Location
Geneva, New York
Reason of review
Problem with delivery
New Reviewer

Rim Set Review

order a set of 22 inches rims sells rep put me in for a set of 20 . When I told them about there era . They tells me it will be a 25 percent charge and I would have to pay for them to get ship back . I would had to give them close to 600 hundred $ just to take something back that they made a mistake on . Who in they right mind would do that ? Felt like I got hustled
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ID
#597637 Review #597637 is a subjective opinion of poster.
Location
Memphis, Tennessee
Reason of review
Poor customer service

Wheels don't fit

I purchases a set of wheels from Discounted Wheel Warehouse from sales rep Micah. He was very nice and helpful during the purchase- always available, returning calls... I later realized that the wheels did not fit and they were damaging my car. I called Micah and explained my problem. He said that he would help-but never did! Michah stopped answering my calls. I spoke with the customer services manager Sarah and the sales manager Shawn several times! Both stating that they would help, then became unavailable every time I called. I asked to speak with the owner/upper management. I was told that they don't take calls. I have sent emails and call the company over 50 times with no help! I am considering filing a lawsuit against this horrible company. Don't waste your money with the company. This has been the worst experience I have ever dealt with. It is unbelievable. The lies, lack of customer services, the hang ups when you are put on hold. DON'T DEAL WITH THIS COMPANY YOU WILL HAVE PROBLEMS!!!
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ID
#581119 Review #581119 is a subjective opinion of poster.
Location
Wildwood, New Jersey
Reason of review
Not as described/ advertised
Loss
$2

Giovanna wheels

finally got a response from TWT they told me discounted wheels wearhouse is responsible for the defect to my wheels since they are the one who drilled and modified the wheels and when they done that they did not a good job and that voided the warranty, still waiting for discounted wheels wear house to solve the issues? its shame they blame the issues on the manufacturer and its cause by them also no one told me the wheels has to be modified to fit my infiniti fx when I called and replaced the order.... hope to hear back from them soon
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ID
#561817 Review #561817 is a subjective opinion of poster.
Location
Edmond, Oklahoma
Reason of review
Damaged or defective
Loss
$1790
Preferred solution
Let the company propose a solution

Review from Edmond, Oklahoma

Discounted Wheel Warehouse - Review from Edmond, Oklahoma
Discounted Wheel Warehouse - Review from Edmond, Oklahoma
I purchased a set of Giovanna wheels from this guys and after 8 months the paint start peeling I contact them and send them a pictures but after going back and forth they told me wtwcorp Wich is Giovanna manufacturer denied my claim. I contact wtwcorp and it's been 2 weeks now and Iam not getting a respond after talking to the warranty department, whT a shame they take care of the big guys with the fancy cars but not normal customers
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ID
#561121 Review #561121 is a subjective opinion of poster.
Location
Edmond, Oklahoma
Reason of review
Damaged or defective