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Discounted Wheel Warehouse - Disappointed With Product Quality
Discounted Wheel Warehouse - Disappointed With Product Quality
Corporate HQ, On 30 Jun 2015, I order two Nankang AS-1 225/45/R18 tires for my Subaru Forester AWD (order # 67622). They arrived Tue 07 Jul 2015. Dissatisfied with the tread quality, I phoned DWW on 11 Jul to request a refund / exchange. I spoke first with Linda or...
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ID
#670181 Review #670181 is a subjective opinion of poster.
Location
Paramus, New Jersey
Cons
  • Product i selected or the customer service
Reason of review
Bad quality
Preferred solution
Exchange or Full Refund.

FRAUUUUUUUUUUUUUUD!!!!!!!!!!!!!!!!!!!!!!

I previously worked there... this company is fraud so I QUIT!!!!! The sales rep will deal with you to get their commission! Once the sale is done you are basically thrown out the door and everything goes into their customer service/accounting department. The owner is middle eastern..he doesn't care about anything as long as he makes his money...employees are under paid...and treated like animals. This company is a mess and complete fraud. I blame the poor management skills and ownership skills. Naeem is the owner.. and Sarah the manager both are 2 worthless people that don't care about anyone!!! DON'T SHOP HERE!!!!!!!!!!!!!!! They hire and fire everyday! Their staff is not trained properly...it is a very, veeeeeery unprofessional environment!
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1 comment
#1019668

I agree with former employee very very bad training skills

ID
#656118 Review #656118 is a subjective opinion of poster.
Location
Rowland Heights, California

Discounted Wheel Warehouse - Price Policy Review from Abbotsford, British Columbia

The guys are a scam, I called one day got a price the guy gave his ext no. To get ahold of him when Im ready to order, called back the next day and I got his voice mail. So I called right back to talk to another agent and they gave me a whole different price then the previous, then he puts me on hold when I told him theres a 500 dollar difference, and it hangs up, I called probably another couple times to talk to someone else but kept getting transfered to voice mails, don't trust these people with your credit card or money
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ID
#639484 Review #639484 is a subjective opinion of poster.
Location
Abbotsford, British Columbia
Reason of review
Bad quality
I order wheels and tires from them, got them a month later only to find one of the tires had a gash in it.. finally got a hold of customer service and sent them a picture. They had me send that wheel and tire back to them. Got a call 2 weeks later and they said I must...
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ID
#631870 Review #631870 is a subjective opinion of poster.
Location
Beaumont, Texas
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Damaged or defective
I ordered my tires on 4/13. The website claims a 5 day shipping to NY. The tires were not even sent until 4/17. On 4/21 I called and received the tracking number. That is when I found out they ship the tires with a direct signature required. They refused to address the...
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ID
#625364 Review #625364 is a subjective opinion of poster.
Location
Geneva, New York
Reason of review
Problem with delivery
New Reviewer

Rim Set Review

order a set of 22 inches rims sells rep put me in for a set of 20 . When I told them about there era . They tells me it will be a 25 percent charge and I would have to pay for them to get ship back . I would had to give them close to 600 hundred $ just to take something back that they made a mistake on . Who in they right mind would do that ? Felt like I got hustled
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ID
#597637 Review #597637 is a subjective opinion of poster.
Location
Memphis, Tennessee
Reason of review
Poor customer service

Wheels don't fit

I purchases a set of wheels from Discounted Wheel Warehouse from sales rep Micah. He was very nice and helpful during the purchase- always available, returning calls... I later realized that the wheels did not fit and they were damaging my car. I called Micah and explained my problem. He said that he would help-but never did! Michah stopped answering my calls. I spoke with the customer services manager Sarah and the sales manager Shawn several times! Both stating that they would help, then became unavailable every time I called. I asked to speak with the owner/upper management. I was told that they don't take calls. I have sent emails and call the company over 50 times with no help! I am considering filing a lawsuit against this horrible company. Don't waste your money with the company. This has been the worst experience I have ever dealt with. It is unbelievable. The lies, lack of customer services, the hang ups when you are put on hold. DON'T DEAL WITH THIS COMPANY YOU WILL HAVE PROBLEMS!!!
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ID
#581119 Review #581119 is a subjective opinion of poster.
Location
Wildwood, New Jersey
Reason of review
Not as described/ advertised
Loss
$2

Giovanna wheels

finally got a response from TWT they told me discounted wheels wearhouse is responsible for the defect to my wheels since they are the one who drilled and modified the wheels and when they done that they did not a good job and that voided the warranty, still waiting for discounted wheels wear house to solve the issues? its shame they blame the issues on the manufacturer and its cause by them also no one told me the wheels has to be modified to fit my infiniti fx when I called and replaced the order.... hope to hear back from them soon
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ID
#561817 Review #561817 is a subjective opinion of poster.
Location
Edmond, Oklahoma
Reason of review
Damaged or defective
Loss
$1790
Preferred solution
Let the company propose a solution

Review from Edmond, Oklahoma

Discounted Wheel Warehouse - Review from Edmond, Oklahoma
Discounted Wheel Warehouse - Review from Edmond, Oklahoma
I purchased a set of Giovanna wheels from this guys and after 8 months the paint start peeling I contact them and send them a pictures but after going back and forth they told me wtwcorp Wich is Giovanna manufacturer denied my claim. I contact wtwcorp and it's been 2 weeks now and Iam not getting a respond after talking to the warranty department, whT a shame they take care of the big guys with the fancy cars but not normal customers
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ID
#561121 Review #561121 is a subjective opinion of poster.
Location
Edmond, Oklahoma
Reason of review
Damaged or defective

Credit Card Information Review

Went on secure website, entered info next thing I no someone stole my credit card info made a fake credit card and stole all my money.this isn't a joke they are crooks l you want all your money stolen than this is the place to be
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ID
#536370 Review #536370 is a subjective opinion of poster.
Location
Pauls Valley, Oklahoma
New Reviewer

Just awesome!

What a company! I'm totally surprised by their professionalism. They provide quality products as well as their customer service is truly amazing. They always help me if I have any issue. The guys from here are so friendly and helpful. While I first went to this place, they behaved so nicely with me and they answered all of my questions. They were able to make me understand about their offers and different packages, so that I can choose my own. I bought a custom wheel package and the deal went so smoothly. I would definitely like to use them again.
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2 comments
#838677

Costumer service was so helpful! Do not hesitate to work with them.

They are well informed and professional and they will work with you and answer any of your questions.

Just ordered my 18x8.5 function satin black wheels and am currently waiting for delivery, considering they are in California im in Georgia, im expecting a 5 to 7 day delivery time. There for my 2005 honda accord coup.

Great people and business, any one who sais there shady is mistaken.

#816512

You couldn't have made it more obvious that an employee of the company wrote this if you tried.

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ID
#488298 Review #488298 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$450
New Reviewer

Discounted Wheel Warehouse - Wheel Package Review

Discounted Wheel Warehouse - Wheel Package Review
Purchased a wheel package and they shipped it with the wheels out of balance. I had them balanced and they said they don't guarantee balancing and will not compensate me.
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ID
#484204 Review #484204 is a subjective opinion of poster.
Location
Savannah, Georgia

2 rims were out of round

I Bought rims that took forever and when I did get them, I had tires mounted and just to find out 2 rims were not true. I called to let them know and provided them with pics, 1 rim also had initials on it. they told me to send them back I told them the boxes were destroyed. they said ok we will send the rims and for me to ship the bad ones back in same boxes. I get a call back a week later and they say the rims are no longer made and hung up. I tried several timesyo contact but I get put on hold and the hung up on. Its been a year.
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ID
#482061 Review #482061 is a subjective opinion of poster.
Location
Syracuse, New York

Incompetent and Non-Professional

To Whom it May Concern: I have been attempting to resolve my situation with this company for over a week now. my order was supposed to ship next day yet I had never received it after multiple days... I then attempted to check into this matter by means of the tracking number provided by fed ex. I then found out that the order did in fact ship next day but to the wrong address. The order was missing my apartment number which I had clearly provided in my recorded conversation with "Charles" the gentleman who took my order over the phone. I then attempted to correct the shipping information with fed ex only to find that this could only be done by the shipping party. I then attempted to contact Charles to let him know of this matter, however he never returned any of my multiple calls. I have since been calling daily in every possible attempt to re-establish my proper shipping information. Finally after much run around and delay, including holding for customer service multiple occasions only to be hung up on. When I finally did get through I was treated as though I had made this mistake myself and treated very unprofessional by a customer service representative whom I will not name at this moment. I would like now more than anything to end this nightmare and cancel my order... I do not however feel that any "restocking" or any other ridiculous fees that may infringe upon my rights as a customer doing business within the great state of California, United States of America should be collected from me. Respectfully, Mr. Christian Knight
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2 comments
#986307

Richard Moreland. ...haven't done business with the company.

.....but hey every company is not perfect. ....with the same offer.

...try and go somewhere else. ...I didn't think so ...

#784612

You sound like a pain in the ***.

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ID
#475346 Review #475346 is a subjective opinion of poster.
Location
Merced, California
Service
Discounted Wheel Warehouse Shipping Service
New Reviewer

Sell 5 year old tires

We purchased 2 new tires at $250 each + they charged us $190 for shipping. When we received the tires 8 weeks later the DOT code revealed the tires were 4 & 5 years old. we immediately contact DWW and where given a return authorization however had to pay another $90 (the actual cost of shipping) to return the tires to them. Once they received the tires we waited for a refund. After speaking with Sarah several times and being told we would receive the refund within 48 hrs we never did. 3 weeks later Sarah changes the story and decided they only need to refund 1/2 price because of online return policy and restocking fees. Their business practice is not about the customer it is about keeping the money and risking customer lives for a profit. I would like to file class action lawsuit for overcharging of shipping cost and unfair business practice with their bait and switch tactics if anyone else is interested??
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ID
#441027 Review #441027 is a subjective opinion of poster.
Location
Fullerton, California
Loss
$343