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Discounted Wheel Warehouse - Worst

Shipped me a defective tire; lengthy bs process to replace, i have to pay for remounting and shipping back, don't EVER buy from these idiots, they don't return calls or emails they SUCK ***
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ID
#1541705 Review #1541705 is a subjective opinion of poster.
Location
Fairfax, Virginia

Discounted Wheel Warehouse - Can't get actual status of my order

No one answers the phone
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ID
#1524628 Review #1524628 is a subjective opinion of poster.
Location
Rockville, Maryland
Reason of review
Poor customer service
2.9
Details
I went through the process and ordered the rims I liked. Pretty soon after I was told they didn't have those wheels in stock but offered multiple recommendations. After the back and forth Sean was able to locate the original rims I ordered. Upon receiving the rims I...
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1 comment
Anonymous
#1790032

I'm still messing with them ordered for tires got confirmation and everything a couple days later on we can't get these tires unless you pay more for shipping. I said no you have to sell them to me what you had them listed for no I don't I'll cancel your order they cancelled my order and now I'm still fighting to get my money back. Month-and-a-half is gone by

ID
#1483521 Review #1483521 is a subjective opinion of poster.
Pros
  • Thinking this was a good company
Cons
  • Finding out its not
Reason of review
Problem with delivery
Loss
$1945
Preferred solution
Let the company propose a solution

Discounted Wheel Warehouse - Dont believe people

I ordered my tires (4) and was told in an email that they called my bank, on Monday, lol, It was a holiday and the banks were closed, So Tues I called my bank, and they said no-one called and that everything is fine with my CC, So this tire place said that the bank has different info then my card, and I have to get on a 3 way to settle it, LOLthere was nothing wrong with the card, Never the less I went somewhere else , for lack of trust.
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ID
#1454350 Review #1454350 is a subjective opinion of poster.
Location
North Tonawanda, New York
4.6
Details
Discounted Wheel Warehouse - Apprehensive but absolutely pleased
After reading the pleathora of horrible reviews i was a little skepticle about the starus of my order after they had already credited my debit account for the cost of the tires. I had to order specialty sizes for my 2013 mazda 3 with mazda 3speed 18" rims that none of...
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3 comments
Anonymous
#1693150

Why worry about the spelling...be concerned that this company is a fly by night. Did I spell everything correctly?

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ID
#1385111 Review #1385111 is a subjective opinion of poster.
Location
Pasadena, Texas
Service
Discounted Wheel Warehouse Shipping Service

Discounted Wheel Warehouse - Tires

this was the best price for my tires, i bought 7 for my dually,and they got delivered quicker than i expected.also what most people dont know to do when buying tires is to check the born on date of the tires. i checked these and they were made the 30th week of 2018. so 17 stars to discount wheel warehouse. so i would certainly recommend to others. i am also thinking of new tires for the wifes car from here. the prices were not bad at all. and they have a huge selection in the size i wanted and price range. that made it really easy to shop for tires. and they have different terms for purchasing your tires or wheels
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ID
#1382021 Review #1382021 is a subjective opinion of poster.
Location
Columbus, Ohio
Reason of review
Fast order processing
Had purchased a couple different sets of rims and tires over the years from them and I must say that each time their customer service got worse and worse, the last deal many of the items they have listed not in stock they change the price three different times change...
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ID
#1371662 Review #1371662 is a subjective opinion of poster.
Location
Grand Junction, Colorado
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Pricing issue

Discounted Wheel Warehouse - The worst customer service

1.9
Details

Update by user Oct 22, 2018

It took 3 weeks to get the tires, I told them if it didnt ship on friday the refund my money and they shipped out on the following Monday and took a a week to get them they have great prices on tires if your willing to wait for them dont order if you nerd them right away or you will be pissed they are a tire reseller so its up to the people they order from so uou been warned wait time almost a month 3 weeks before you will get them

Original review posted by user Sep 22, 2018

This company was great to deal with 3 years ago but now they dont sent out your receipt in emails Ive ordered my tires on 9/13/18 today is 9/22/18 my tires havent shipped I called every day anf and they lie to me stating they are shipping from the warehouse and my tracking number will be emailed to me. To day was the final straw the lady told me she would call me back in a hour never called back what type of crap is this tell the dam truth dont lie to your customers I will never order tire from this company again I had recommended them to my friends now im recommending no one order from them ever and hopefully they go out of business. I will be ordering from Simple Tire from now on. So you have been warned
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1 comment
Anonymous
#1572902

Same thing is happening to me right now. Wheels were suppose to be here 9/21/18. Here it is 10/1/18 and I cant get a straight answer to even cancel my order

ID
#1363088 Review #1363088 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue

Discounted Wheel Warehouse - Horrible!!!

1.0
Details
Ordered a replacement mud tire for my truck and received an All Terraine tire instead.. have been calling them for 3 days trying to get return labels and have yet to hear anything back from them!!! Horrible horrible service!!
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ID
#1354970 Review #1354970 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.0
Details
Customer Service is very poor, they had me on the phone for over an hour at one point. I've called about 8 times and average 40 minutes of hold time each time that I call. I called to cancel the order and was given the run around. Finally canceled the order on 8/20 and...
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1 comment
Anonymous
#1560981

All of you need to send the Better Business Bureau a email. It's what I did.

ID
#1354620 Review #1354620 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Pros
  • Never again
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Full refund

Discounted Wheel Warehouse - The honest truth

The tires came in fast and was excatally what I paid for definitely will be a returning coustomer
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ID
#1353183 Review #1353183 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Fast order processing

Discounted Wheel Warehouse - Very poor customer service.

Ordered a set of wheels which required special lug nuts. Shipped the wrong lugs with wheels. Have contacted customer service several times. Three weeks later DWW still has not shipped the correct lugs. I found some locally and asked for a credit. To date, no response. The only conclusion that I can draw is that the company has little interest in customer satisfaction. I will spend my dollars elsewhere.
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ID
#1348733 Review #1348733 is a subjective opinion of poster.
5.0
Details
Called and talked to Sunny. He helped me pick out tires for my 4 Runner. Couldn't just pick anything as 4 Runners need a special wheel. Sunny was very helpful as we went through the options. He spent about 30 minutes with me on the phone and was very patient. He never...
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ID
#1347077 Review #1347077 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Pros
  • Excellent customer service
Reason of review
Good customer service

Discounted Wheel Warehouse - Buyer beware

1.7
Details
I thought I was getting a great deal on my wheel and tire package but they sent the wrong size wheels and I couldn’t get anyone to help with my problem. 8/7 – Order Wheel and Tire package online. 8/8 – Receive call that the wheels the site said were in stock are not and a sales rep recommends a substitute for about $50 more. I agree so I can process the order. 8/15 – Having received no confirmation email, receipt of purchase, or tracking information I called to get a status on my order. After 20 minutes someone picked up the phone. – They put me on hold. After another 20-30 minutes someone else picked up. I was assured that I would get an email the next day. I had them read me the address they had on file just in case. The email never came. 8/17 – I follow up with DWW via email. No response. 8/20 – Receive a text message from FedEx I have a package coming requiring a signature. 8/22 – Tires arrive! They don’t fit on my car. The original tires are 5 x 5. I ordered 5 x 5. What I received was slightly off. 8/22 – Email a complaint. No response. 8/23 – Email again. No response. 8/24 – Message about my issue on website’s chat and someone calls me. They state that they will email me details on “how to measure” and they want pictures to show it doesn’t line up. Three hours later I emailed them – on the off chance they don’t have my address. - no response. 8/25 - having received no message, my wife chats while I drive. We get directions and an email address to send photos. 8/28 - send photos - no response 8/29 - follow up with posted address - no response We are now almost one month from my time of purchase and I’m no closer to having tires.
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3 comments
Anonymous
#1553552

I'm sorry that nobody ever taught you to complain effectively. Not once do I read that you issued a formal demand letter and served it via Certified Mail return receipt requested.

I see lots of calls, text messages, e-mails : all of which vanish like a puff of steam in the wind if they're even regarded at all. Worthless methods of time wasting babble. And the longer it goes on, the lower your likelihood of any recovery.

All of your documentation is meaningless as presented by your post. Nothing in writing, total deniability by the vendor.

Anonymous
#1554251
@PissedConsumer1553552

Sadly, this is true. I would not think that would be necessary because I like to believe a company would stand by their product. Guess it’s a sign of the times that someone like you would find that necessary out the gate.

Anonymous
#1693151
@PissedConsumer1553552

Let's face it, the company is crap customer service.

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ID
#1347045 Review #1347045 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Had a terrible experience with this business. I placed a order for 5 Jeep tires, I received a confirmation e-mail stating the items were on stock and that the transaction was being processed. Next day received a phone call to let me know that the items were NOT on...
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ID
#1340676 Review #1340676 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Return, Exchange or Cancellation Policy