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this was the best price for my tires, i bought 7 for my dually,and they got delivered quicker than i expected.also what most people dont know to do when buying tires is to check the born on date of the tires. i checked these and they were made the 30th week of 2018. so...
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Review
#1382021 Review #1382021 is a subjective opinion of poster.
Reason of review
Fast order processing
Had purchased a couple different sets of rims and tires over the years from them and I must say that each time their customer service got worse and worse, the last deal many of the items they have listed not in stock they change the price three different times change...
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Review
#1371662 Review #1371662 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Pricing issue
1.6
Details

Update by user Oct 22, 2018

It took 3 weeks to get the tires, I told them if it didnt ship on friday the refund my money and they shipped out on the following Monday and took a a week to get them they have great prices on tires if your willing to wait for them dont order if you nerd them right...

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1 comment
Anonymous
#1572902

Same thing is happening to me right now. Wheels were suppose to be here 9/21/18. Here it is 10/1/18 and I cant get a straight answer to even cancel my order

Review
#1363088 Review #1363088 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue

Discounted Wheel Warehouse - Horrible!!!

1.0
Details
Ordered a replacement mud tire for my truck and received an All Terraine tire instead.. have been calling them for 3 days trying to get return labels and have yet to hear anything back from them!!! Horrible horrible service!!
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Review
#1354970 Review #1354970 is a subjective opinion of poster.
Product
Tires
Reason of review
Not as described/ advertised
1.0
Details
Customer Service is very poor, they had me on the phone for over an hour at one point. I've called about 8 times and average 40 minutes of hold time each time that I call. I called to cancel the order and was given the run around. Finally canceled the order on 8/20 and...
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1 comment
Anonymous
#1560981

All of you need to send the Better Business Bureau a email. It's what I did.

Review
#1354620 Review #1354620 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Pros
  • Never again
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Full refund

Discounted Wheel Warehouse - The honest truth

The tires came in fast and was excatally what I paid for definitely will be a returning coustomer
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Review
#1353183 Review #1353183 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Fast order processing

Discounted Wheel Warehouse - Very poor customer service.

Ordered a set of wheels which required special lug nuts. Shipped the wrong lugs with wheels. Have contacted customer service several times. Three weeks later DWW still has not shipped the correct lugs. I found some locally and asked for a credit. To date, no response. The only conclusion that I can draw is that the company has little interest in customer satisfaction. I will spend my dollars elsewhere.
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Review
#1348733 Review #1348733 is a subjective opinion of poster.
5.0
Details
Called and talked to Sunny. He helped me pick out tires for my 4 Runner. Couldn't just pick anything as 4 Runners need a special wheel. Sunny was very helpful as we went through the options. He spent about 30 minutes with me on the phone and was very patient. He never...
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Review
#1347077 Review #1347077 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Pros
  • Excellent customer service
Reason of review
Good customer service
1.7
Details
I thought I was getting a great deal on my wheel and tire package but they sent the wrong size wheels and I couldn’t get anyone to help with my problem. 8/7 – Order Wheel and Tire package online. 8/8 – Receive call that the wheels the site said were in stock are not...
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3 comments
Anonymous
#1553552

I'm sorry that nobody ever taught you to complain effectively. Not once do I read that you issued a formal demand letter and served it via Certified Mail return receipt requested.

I see lots of calls, text messages, e-mails : all of which vanish like a puff of steam in the wind if they're even regarded at all. Worthless methods of time wasting babble. And the longer it goes on, the lower your likelihood of any recovery.

All of your documentation is meaningless as presented by your post. Nothing in writing, total deniability by the vendor.

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Review
#1347045 Review #1347045 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Had a terrible experience with this business. I placed a order for 5 Jeep tires, I received a confirmation e-mail stating the items were on stock and that the transaction was being processed. Next day received a phone call to let me know that the items were NOT on...
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Review
#1340676 Review #1340676 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Return, Exchange or Cancellation Policy