Show reviews that mention
tires service order wheels customer service customer tire money wheel phone
Filter review
New Reviewer
This company is great in my book I have dealt with them over a nine year period and ordered 4 sets of rims and tires from them. Each and every time i placed my orders the representative on line made sure my aftermarket upgraded wheels would fit onto my vehicle without...
View full review
View full review
ID
#1657999 Review #1657999 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

Total rip off

Update by user Aug 25, 2019

no the company is not helpful at all and i can not even get a smooth ride at higher speeds

Original review posted by user Aug 24, 2019
do not buy from these guys they suck very rude tried to sell me a wheel lock socket for 55 dollars after i just spent thousands with them their rims are cheap garbage
View full review
1 comment
#1758034

FIRST OF ALL DISCOUNTED WHEEL WAREHOUSE DOESN'T MAKE WHEELS. THEY ARE A WAREHOUSE NOT A MANRACTORY. WHO SPENDS THOUSANDS OF DOLLARS ON WHEELS AND NOT BUY WHEEL LOCKS TO PROTECT YOUR INVESTMENT?

ID
#1634258 Review #1634258 is a subjective opinion of poster.
Reason of review
all of the above
Loss
$1100
Preferred solution
Let the company propose a solution

Good people

Discounted Wheel Warehouse - Good people
Discounted Wheel Warehouse - Good people
I have ordered several sets of tires and wheel from this company and never had any problem with them. I will continue to buy from them..
View full review
ID
#1612827 Review #1612827 is a subjective opinion of poster.
Location
Spring Hill, Florida
Reason of review
Good quality

Worst

Shipped me a defective tire; lengthy bs process to replace, i have to pay for remounting and shipping back, don't EVER buy from these idiots, they don't return calls or emails they SUCK ***
View full review
ID
#1541705 Review #1541705 is a subjective opinion of poster.
Location
Fairfax, Virginia
New Reviewer

Can't get actual status of my order

No one answers the phone
View full review
ID
#1524628 Review #1524628 is a subjective opinion of poster.
Location
Rockville, Maryland
Reason of review
Poor customer service
New Reviewer

Damaged with no return call

I went through the process and ordered the rims I liked. Pretty soon after I was told they didn't have those wheels in stock but offered multiple recommendations. After the back and forth Sean was able to locate the original rims I ordered. Upon receiving the rims I opened the and looked them over real close. I noticed the rear rims were both damaged. I immediately called to find a resolution. Sean answered and requested I send photos of the damage... Once he looked them over he said he would send them to customer service. About 2 hours or so later Dominique called and identified my concerns and requested photos. I sent them again. She replied saying she would be in touch after submitting them to the warehouse.... That was the last call I received the next day I called to get an update. She was out of the office or "away from her desk". I was told by another lady she would make sure Dominique returned my call... didn't happen. So today I called back hoping to talk to Dominique. She wasn't available again. I called again and was put on hold for about 4 minutes. She came back and said that Sean would need to call me with any adjustments or solutions for this order... I feel like its a lot of passing the buck. I'm a return customer and have purchased a total of 3500 .00 in rims and tires from these guys... it will be the last time.
View full review
1 comment
#1790032

I'm still messing with them ordered for tires got confirmation and everything a couple days later on we can't get these tires unless you pay more for shipping. I said no you have to sell them to me what you had them listed for no I don't I'll cancel your order they cancelled my order and now I'm still fighting to get my money back. Month-and-a-half is gone by

ID
#1483521 Review #1483521 is a subjective opinion of poster.
Pros
  • Thinking this was a good company
Cons
  • Finding out its not
Reason of review
Problem with delivery
Loss
$1945
Preferred solution
Let the company propose a solution

Dont believe people

I ordered my tires (4) and was told in an email that they called my bank, on Monday, lol, It was a holiday and the banks were closed, So Tues I called my bank, and they said no-one called and that everything is fine with my CC, So this tire place said that the bank has different info then my card, and I have to get on a 3 way to settle it, LOLthere was nothing wrong with the card, Never the less I went somewhere else , for lack of trust.
View full review
ID
#1454350 Review #1454350 is a subjective opinion of poster.
Location
North Tonawanda, New York
Discounted Wheel Warehouse - Apprehensive but absolutely pleased
After reading the pleathora of horrible reviews i was a little skepticle about the starus of my order after they had already credited my debit account for the cost of the tires. I had to order specialty sizes for my 2013 mazda 3 with mazda 3speed 18" rims that none of...
View full review
View full review
3 comments
#1693150

Why worry about the spelling...be concerned that this company is a fly by night. Did I spell everything correctly?

View more comments
ID
#1385111 Review #1385111 is a subjective opinion of poster.
Location
Pasadena, Texas
Service
Discounted Wheel Warehouse Shipping Service
New Reviewer

Tires

this was the best price for my tires, i bought 7 for my dually,and they got delivered quicker than i expected.also what most people dont know to do when buying tires is to check the born on date of the tires. i checked these and they were made the 30th week of 2018. so 17 stars to discount wheel warehouse. so i would certainly recommend to others. i am also thinking of new tires for the wifes car from here. the prices were not bad at all. and they have a huge selection in the size i wanted and price range. that made it really easy to shop for tires. and they have different terms for purchasing your tires or wheels
View full review
ID
#1382021 Review #1382021 is a subjective opinion of poster.
Location
Columbus, Ohio
Reason of review
Fast order processing
Had purchased a couple different sets of rims and tires over the years from them and I must say that each time their customer service got worse and worse, the last deal many of the items they have listed not in stock they change the price three different times change...
View full review
View full review
ID
#1371662 Review #1371662 is a subjective opinion of poster.
Location
Grand Junction, Colorado
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Pricing issue
New Reviewer

The worst customer service

Update by user Oct 22, 2018

It took 3 weeks to get the tires, I told them if it didnt ship on friday the refund my money and they shipped out on the following Monday and took a a week to get them they have great prices on tires if your willing to wait for them dont order if you nerd them right away or you will be pissed they are a tire reseller so its up to the people they order from so uou been warned wait time almost a month 3 weeks before you will get them

Original review posted by user Sep 22, 2018
This company was great to deal with 3 years ago but now they dont sent out your receipt in emails Ive ordered my tires on 9/13/18 today is 9/22/18 my tires havent shipped I called every day anf and they lie to me stating they are shipping from the warehouse and my tracking number will be emailed to me. To day was the final straw the lady told me she would call me back in a hour never called back what type of crap is this tell the dam truth dont lie to your customers I will never order tire from this company again I had recommended them to my friends now im recommending no one order from them ever and hopefully they go out of business. I will be ordering from Simple Tire from now on. So you have been warned
View full review
1 comment
#1572902

Same thing is happening to me right now. Wheels were suppose to be here 9/21/18. Here it is 10/1/18 and I cant get a straight answer to even cancel my order

ID
#1363088 Review #1363088 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
New Reviewer

Horrible!!!

Ordered a replacement mud tire for my truck and received an All Terraine tire instead.. have been calling them for 3 days trying to get return labels and have yet to hear anything back from them!!! Horrible horrible service!!
View full review
ID
#1354970 Review #1354970 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
New Reviewer
Customer Service is very poor, they had me on the phone for over an hour at one point. I've called about 8 times and average 40 minutes of hold time each time that I call. I called to cancel the order and was given the run around. Finally canceled the order on 8/20 and...
View full review
View full review
1 comment
#1560981

All of you need to send the Better Business Bureau a email. It's what I did.

ID
#1354620 Review #1354620 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Pros
  • Never again
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Full refund
New Reviewer

The honest truth

The tires came in fast and was excatally what I paid for definitely will be a returning coustomer
View full review
ID
#1353183 Review #1353183 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Fast order processing
New Reviewer

Very poor customer service.

Ordered a set of wheels which required special lug nuts. Shipped the wrong lugs with wheels. Have contacted customer service several times. Three weeks later DWW still has not shipped the correct lugs. I found some locally and asked for a credit. To date, no response. The only conclusion that I can draw is that the company has little interest in customer satisfaction. I will spend my dollars elsewhere.
View full review
ID
#1348733 Review #1348733 is a subjective opinion of poster.