Product: Discounted Wheel Warehouse Customer Care Clear all filters (21 of 21 reviews match)
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1.0
Details
Customer Service is very poor, they had me on the phone for over an hour at one point. I've called about 8 times and average 40 minutes of hold time each time that I call. I called to cancel the order and was given the run around. Finally canceled the order on 8/20 and...
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1 comment
Anonymous
#1560981

All of you need to send the Better Business Bureau a email. It's what I did.

Review
#1354620 Review #1354620 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Pros
  • Never again
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Full refund
5.0
Details
Called and talked to Sunny. He helped me pick out tires for my 4 Runner. Couldn't just pick anything as 4 Runners need a special wheel. Sunny was very helpful as we went through the options. He spent about 30 minutes with me on the phone and was very patient. He never...
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Review
#1347077 Review #1347077 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Pros
  • Excellent customer service
Reason of review
Good customer service
1.7
Details
I thought I was getting a great deal on my wheel and tire package but they sent the wrong size wheels and I couldn’t get anyone to help with my problem. 8/7 – Order Wheel and Tire package online. 8/8 – Receive call that the wheels the site said were in stock are not...
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3 comments
Anonymous
#1553552

I'm sorry that nobody ever taught you to complain effectively. Not once do I read that you issued a formal demand letter and served it via Certified Mail return receipt requested.

I see lots of calls, text messages, e-mails : all of which vanish like a puff of steam in the wind if they're even regarded at all. Worthless methods of time wasting babble. And the longer it goes on, the lower your likelihood of any recovery.

All of your documentation is meaningless as presented by your post. Nothing in writing, total deniability by the vendor.

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Review
#1347045 Review #1347045 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
1.0
Details
They will send you damaged product and expect you to accept a discount. Don't fall for that *** make them give you labels and return everything back and get your money back don't waste your time! To even get a new set sent out to you will take additional weeks. Better...
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Review
#1306170 Review #1306170 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
1.5
Details
THIS IS THE WORST COMPANY THAT I HAVE EVER DEALT WITH!!! THE WORST CUSTOMER SERVICE IN THE WHOLE WORLD!!!!! THIS COMPANY HAS TO BE A FRONT FOR SOMETHING!!! I DON'T UNDERSTAND HOW THEY ARE STILL IN BUSINESS!!! DO NOT USE DISCOUNT WHEEL WAREHOUSE!!! IF SOMEONE WANTS TO...
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1 comment
RingedChinook
#1520762

Please do so yall would win if you someone started a lawsuit with these cheap *** They will lie to you ever single day and then not want to help you at the end. As soon as they have your money they don't give two *** about you stay farrrrr away from this place!!

Review
#1286803 Review #1286803 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service

Discounted Wheel Warehouse - Want your money when they have no rims in stock, a joke

1.0
Details
Sent 1000$ then told 3 weeks later rims were not in stock, rude, rediculous.
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Review
#1261424 Review #1261424 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Order processing issue
5.0
Details
Purchased wheels and tires for my Ford Mustang GT. The rep was great and knowledgeable and helped me walk through the whole process as i do not know much about fitment etc. All i wanted was my car to look good. As promised I got my product in a timely manner....
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Review
#1259329 Review #1259329 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Good customer service
1.0
Details
What a joke! I ordered a tire for my 2012 Ford Edge Sport. It said that the tire was in stock and to proceed with my order. 10 days later they contacted me saying that they needed information- TEN---- I gave them the information they charged my card. Another week went...
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Review
#1250166 Review #1250166 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
They don't have negative stars for the review otherwise that's what they would get. I should have checked reviews before attempting to buy through them. I placed order on 4/18/18, to this day no contact, no responses and no follow-ups. 4/18/18 I ordered and email...
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Review
#1246143 Review #1246143 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service

Contact Discounted Wheel Warehouse Customer Service

Mailing Address:
Discounted Wheel Warehouse
1301 Burton St.
Fullerton, California 92831
United States
Phone:
(800) 901-6003
All Discounted Wheel Warehouse Contacts

Discounted Wheel Warehouse Reviews

  1. 44 reviews
  2. 23 reviews
  3. 2 reviews
  4. 2 reviews
  5. 6 reviews
Discounted Wheel Warehouse reviews
1.0
Details
Save yourself the time, aggravation, and money. Do not do any business with this company. I tried to order a set of wheels and tires and it was all a lie. The sales rep Ed/Edgar took my order and say the items were in stock and I should have tracking information within...
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Review
#1235343 Review #1235343 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Full refund