1.0
Details
Customer Service is very poor, they had me on the phone for over an hour at one point. I've called about 8 times and average 40 minutes of hold time each time that I call. I called to cancel the order and was given the run around. Finally canceled the order on 8/20 and...
View full review
1 comment
Anonymous
#1560981

All of you need to send the Better Business Bureau a email. It's what I did.

ID
#1354620 Review #1354620 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Pros
  • Never again
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Full refund
5.0
Details
Called and talked to Sunny. He helped me pick out tires for my 4 Runner. Couldn't just pick anything as 4 Runners need a special wheel. Sunny was very helpful as we went through the options. He spent about 30 minutes with me on the phone and was very patient. He never...
View full review
ID
#1347077 Review #1347077 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Pros
  • Excellent customer service
Reason of review
Good customer service

Discounted Wheel Warehouse - Buyer beware

1.7
Details
I thought I was getting a great deal on my wheel and tire package but they sent the wrong size wheels and I couldn’t get anyone to help with my problem. 8/7 – Order Wheel and Tire package online. 8/8 – Receive call that the wheels the site said were in stock are not and a sales rep recommends a substitute for about $50 more. I agree so I can process the order. 8/15 – Having received no confirmation email, receipt of purchase, or tracking information I called to get a status on my order. After 20 minutes someone picked up the phone. – They put me on hold. After another 20-30 minutes someone else picked up. I was assured that I would get an email the next day. I had them read me the address they had on file just in case. The email never came. 8/17 – I follow up with DWW via email. No response. 8/20 – Receive a text message from FedEx I have a package coming requiring a signature. 8/22 – Tires arrive! They don’t fit on my car. The original tires are 5 x 5. I ordered 5 x 5. What I received was slightly off. 8/22 – Email a complaint. No response. 8/23 – Email again. No response. 8/24 – Message about my issue on website’s chat and someone calls me. They state that they will email me details on “how to measure” and they want pictures to show it doesn’t line up. Three hours later I emailed them – on the off chance they don’t have my address. - no response. 8/25 - having received no message, my wife chats while I drive. We get directions and an email address to send photos. 8/28 - send photos - no response 8/29 - follow up with posted address - no response We are now almost one month from my time of purchase and I’m no closer to having tires.
View full review
3 comments
Anonymous
#1553552

I'm sorry that nobody ever taught you to complain effectively. Not once do I read that you issued a formal demand letter and served it via Certified Mail return receipt requested.

I see lots of calls, text messages, e-mails : all of which vanish like a puff of steam in the wind if they're even regarded at all. Worthless methods of time wasting babble. And the longer it goes on, the lower your likelihood of any recovery.

All of your documentation is meaningless as presented by your post. Nothing in writing, total deniability by the vendor.

Anonymous
#1554251
@PissedConsumer1553552

Sadly, this is true. I would not think that would be necessary because I like to believe a company would stand by their product. Guess it’s a sign of the times that someone like you would find that necessary out the gate.

Anonymous
#1693151
@PissedConsumer1553552

Let's face it, the company is crap customer service.

View more comments (2)
ID
#1347045 Review #1347045 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care

Discounted Wheel Warehouse - Customer Care Review from Fullerton, California

1.0
Details
They will send you damaged product and expect you to accept a discount. Don't fall for that *** make them give you labels and return everything back and get your money back don't waste your time! To even get a new set sent out to you will take additional weeks. Better yet don't waste your time. Make sure you tell them you will do a charge back to even get their attention. If you don't say you will take legal action they wont do *** Only manager is Sarah so don't bother talking to anyone else who claims they are a supervisor bc it is untrue. THE ONLY PERSON WHO CAN HELP YOU IS SARAH AT EXT 705.
View full review
ID
#1306170 Review #1306170 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
1.4
Details
THIS IS THE WORST COMPANY THAT I HAVE EVER DEALT WITH!!! THE WORST CUSTOMER SERVICE IN THE WHOLE WORLD!!!!! THIS COMPANY HAS TO BE A FRONT FOR SOMETHING!!! I DON'T UNDERSTAND HOW THEY ARE STILL IN BUSINESS!!! DO NOT USE DISCOUNT WHEEL WAREHOUSE!!! IF SOMEONE WANTS TO...
View full review
1 comment
Maria C
#1520762

Please do so yall would win if you someone started a lawsuit with these cheap *** They will lie to you ever single day and then not want to help you at the end. As soon as they have your money they don't give two *** about you stay farrrrr away from this place!!

ID
#1286803 Review #1286803 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service

Discounted Wheel Warehouse - Want your money when they have no rims in stock, a joke

1.0
Details
Sent 1000$ then told 3 weeks later rims were not in stock, rude, rediculous.
View full review
ID
#1261424 Review #1261424 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Order processing issue
5.0
Details
Purchased wheels and tires for my Ford Mustang GT. The rep was great and knowledgeable and helped me walk through the whole process as i do not know much about fitment etc. All i wanted was my car to look good. As promised I got my product in a timely manner....
View full review
ID
#1259329 Review #1259329 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Good customer service

Discounted Wheel Warehouse - TERRIBLE

1.0
Details
What a joke! I ordered a tire for my 2012 Ford Edge Sport. It said that the tire was in stock and to proceed with my order. 10 days later they contacted me saying that they needed information- TEN---- I gave them the information they charged my card. Another week went by and I had an email saying they were out of stock and discontinued but STILL charged my card. I have been going back and forth trying to get my money refunded and hold times are 30+ I am currently on hold with them for the fourth time and have been since 3:00, MST. If I can give zero stars for this I gladly would. DO NOT do business with this company.
View full review
ID
#1250166 Review #1250166 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
They don't have negative stars for the review otherwise that's what they would get. I should have checked reviews before attempting to buy through them. I placed order on 4/18/18, to this day no contact, no responses and no follow-ups. 4/18/18 I ordered and email...
View full review
ID
#1246143 Review #1246143 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service

Discounted Wheel Warehouse Reviews

  1. 54 reviews
  2. 22 reviews
  3. 2 reviews
  4. 3 reviews
  5. 5 reviews
Discounted Wheel Warehouse reviews

Discounted Wheel Warehouse - Don't do it!!!!!!!!!!!!!

1.0
Details
Save yourself the time, aggravation, and money. Do not do any business with this company. I tried to order a set of wheels and tires and it was all a lie. The sales rep Ed/Edgar took my order and say the items were in stock and I should have tracking information within 7 days. 8 days passed by and I had no information. After calling them and waiting on the phone for a customer service rep for about 20 minutes they asked me if my sales rep informed me that the item was on back order and should be in stock in 2 weeks. Ed/Edgar didn't tell me the items weren't in stock. I asked to have the order canceled and they tried to tell me that I would have to pay a restocking fee. A restocking fee for an item I never received. This people must be smoking crack. I told them why would I have to pay a restocking fee on something I never received nor were told that the items were on back order. They put me on hold for about 10 minutes and then said okay that they will cancel the order and I didn't have to pay a restocking fee. They said someone would contact me in a few days regarding the cancellation. After a few days I didn't receive a call and I called them to get the run around after waiting for a customer service rep on the phone for about 20 minutes again. They told me that the refund should've been processed already but, the person that handles it isn't here at the moment. They said the would call me back once they get in. Never received a call. Called the next day and the same bs from the customer service rep. Still no call from them. Called the next day again and the same bs. Thankfully I paid via Paypal and put in a dispute the same day I canceled the order because of the reviews this place had. I tried to give them a chance because of the good pricing but, this company sucks and the BBB has them rated F so don't do any business with these guys. Paypal issued my refund and I am glad for that but, this Discount Wheels Warehouse can kick rocks and I hope an earthquake takes them out.
View full review
ID
#1235343 Review #1235343 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Full refund

Discounted Wheel Warehouse - The worst customer service in the world!!!!!

I ordered 4 19 inch rims, never received an email confirmation. Then i called they put me on hold for more than an hour, finally got in contact with the sells rep. Website says 7 bussiness days to receive shipment, then i call back 9 days later after not getting the item. Thats where im told it takes 45 days because they dont have it in stock and have to make the item . i lost it and canceled my order. The part that pissed me off the most, it took the a month and a half to give me my refund. The worst company thats out there...never agian....i would wish my worst enemy to deal with them..disgusting constomer service!!! No integrity. Smh
View full review
ID
#1226796 Review #1226796 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Just recieved four new tires for my chrysler 300. We had them mounted, balanced with a full alignment. Anything over 50mph wobbles BAD. The service center says the tires are faulty and should be thrown away. I have been trying to contact someone for the last 2 hours...
View full review
ID
#1217631 Review #1217631 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Pros
  • Never again
Cons
  • Unprofessional demeanor
Reason of review
Poor customer service
Loss
$991
Preferred solution
Full refund
1.0
Details
This company is a scam - they took money immediately then called to say the tires weren’t in stock and asked me to order different tires that were more expensive and then they would expedite them that day.It’s been two weeks and still no tires and when you call no one...
View full review
ID
#1211909 Review #1211909 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Order processing issue

Discounted Wheel Warehouse - Awful place. Don’t buy here.

1.2
Details
Ordered tires and they were lightning fast to take the money. Wait a week and the shipping still hasn’t happened so I call and they say they don’t have the tires in stock but I can get another set. He said that’s fine and hung up immediately. Tried to get ahold of them and now I can only leave a message. What the *** how can people get away with this.
View full review
1 comment
Anonymous
#1453029

I want to start a class action law suit against them. Companies should not be allowed to get away with this.

I ordered wheels it took me over a week to get them after they have already taken my money, the wheels finally get here and they don't fit on my car.

Now they are giving me the run around. It makes me sick that they have done such bad business with so many people.

ID
#1211903 Review #1211903 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Order processing issue
1.0
Details
Ordered a tire for a customer on Feb 8th. I called for status on Feb 21st. Stayed on hold multiple occasions fo 30 min or more. Sent emails and no reply. Called an L/M for Mike the salesman and no return call. They do not have the tire and I am angry that they did not...
View full review
2 comments
Anonymous
#1439049

You tried to cheap out and this is what happens -- Discounted Wheel Warehouse ?

View more comments
ID
#1199498 Review #1199498 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Pros
  • Never again
Cons
  • Massive wait times when calling
  • Not getting what i paid for
  • Just took my money and gave me a headache
Reason of review
Poor customer service
Loss
$95
Preferred solution
Full refund