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Discounted Wheel Warehouse - Stay away!

1.0
Details
Discounted Wheel Warehouse - Stay away!
Placed my order for tires and wheels on Nov 13th, it is not Dec 11 and still no tracking information and after multiple emails and calls still no info on my order. They keep telling me they will call back and never get a call or email response. They say it's "supposed" to have been shipped but don't know why? How the *** don't you know anything? Their customer service number takes at least 30 mins to pickup and that's a miracle if it doesn't disconnect you first. Such a waste a time and a trash company Angry
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ID
#1729105 Review #1729105 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Cons
  • Customer support
  • Product i selected or the customer service
  • Being sent on a goose chase
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered
4.6
Details
Discounted Wheel Warehouse - Apprehensive but absolutely pleased
After reading the pleathora of horrible reviews i was a little skepticle about the starus of my order after they had already credited my debit account for the cost of the tires. I had to order specialty sizes for my 2013 mazda 3 with mazda 3speed 18" rims that none of...
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3 comments
Anonymous
#1693150

Why worry about the spelling...be concerned that this company is a fly by night. Did I spell everything correctly?

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ID
#1385111 Review #1385111 is a subjective opinion of poster.
Location
Pasadena, Texas
Service
Discounted Wheel Warehouse Shipping Service
Had purchased a couple different sets of rims and tires over the years from them and I must say that each time their customer service got worse and worse, the last deal many of the items they have listed not in stock they change the price three different times change...
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ID
#1371662 Review #1371662 is a subjective opinion of poster.
Location
Grand Junction, Colorado
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Pricing issue

Discounted Wheel Warehouse - The worst customer service

1.9
Details

Update by user Oct 22, 2018

It took 3 weeks to get the tires, I told them if it didnt ship on friday the refund my money and they shipped out on the following Monday and took a a week to get them they have great prices on tires if your willing to wait for them dont order if you nerd them right away or you will be pissed they are a tire reseller so its up to the people they order from so uou been warned wait time almost a month 3 weeks before you will get them

Original review posted by user Sep 22, 2018

This company was great to deal with 3 years ago but now they dont sent out your receipt in emails Ive ordered my tires on 9/13/18 today is 9/22/18 my tires havent shipped I called every day anf and they lie to me stating they are shipping from the warehouse and my tracking number will be emailed to me. To day was the final straw the lady told me she would call me back in a hour never called back what type of crap is this tell the dam truth dont lie to your customers I will never order tire from this company again I had recommended them to my friends now im recommending no one order from them ever and hopefully they go out of business. I will be ordering from Simple Tire from now on. So you have been warned
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1 comment
Anonymous
#1572902

Same thing is happening to me right now. Wheels were suppose to be here 9/21/18. Here it is 10/1/18 and I cant get a straight answer to even cancel my order

ID
#1363088 Review #1363088 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue

Discounted Wheel Warehouse - The honest truth

The tires came in fast and was excatally what I paid for definitely will be a returning coustomer
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ID
#1353183 Review #1353183 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Fast order processing
Next day received a phone call to let me know that the items were NOT on stock and they were offering me a different type of tire, which I disagreed and ask for a refund. He stated that my credit card WAS NOT been charged. My credit card WAS CHARGED anyway. Wrote them...
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ID
#1340676 Review #1340676 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Discounted Wheel Warehouse - Got exactly what i ordered

Discounted Wheel Warehouse - Got exactly what i ordered
I see alot of negative reviews and i honestly had a good experience with them. I went on the website and found a wheel and tire package i liked and ordered it. It took about 3 weeks to get here wich is a little long but for them to come mounted and balanced was a plus. When they came and i took them to get put on it was just that....putting them on and that was that. The price was definitely better than other places. Guess i was lucky
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ID
#1302470 Review #1302470 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Fast order processing
They sent me the wrong wheel. I wasn't mad, I understand mistakes happen. I thought I would call them and they would send me a return shipping label and exchange it for the correct one, that is not how it went. I called them nine times over the course of four weeks. I...
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ID
#1282938 Review #1282938 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Cons
  • Unprofessional demeanor
Reason of review
Poor customer service
Preferred solution
Full refund

Discounted Wheel Warehouse - They suck

I ordered a set of tires on may 9 .they didn’t ship my tire out until June 11. I’m just getting my tires today June 15. This has been by far the worst experience ordering online in my life. Takes 20 min ever time you call them, just for them to tell you they gonna call you back but never do. I wouldn’t recommend them to any one
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1 comment
Anonymous
#1536308

THEY HAVE HORRIBLE SHIPPING TIMES! ABSOLUTELY HORRIBLE!

I HAVE NEVER SEEN ANYTHING LIKE IT BEFORE IN MY LIFE. YOU ORDER ON A MONDAY AND THEY CLAIM THEY HAVE IT IN STOCK. THEY MAY NOT SHIP IT OUT UNTIL MAYBE FRIDAY. RIDICULOUS.

I HAVE NEVER SEEN ANY ONLINE STORE THIS SLOW. ALSO, YOU WILL ALWAYS BE ON HOLD FOREVER WHEN YOU CALL.

ID
#1281052 Review #1281052 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue

Discounted Wheel Warehouse Reviews

  1. 54 reviews
  2. 22 reviews
  3. 2 reviews
  4. 3 reviews
  5. 5 reviews
Discounted Wheel Warehouse reviews

Discounted Wheel Warehouse - HORRIBLE EXPERIENCE

They sent me wrong tires for a suv when I specified I need them for a car but they sent them out anyway. I refused order them and wanted refund, It’s going on 2months and I still have not got a refund or update about my refund. I get run around eveytime I call. NEVER USE THEM GUYS THEY ARE TERRIBLE!!!!!
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ID
#1280900 Review #1280900 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Not as described/ advertised
Zero customer service (I mean zero, you can't get anyone to pick up a phone, answer an email, or live chat), in stock and shipping estimates are not true, and if you're not happy and cancel your order, fine print says a 20% cancelation fee PRIOR to shipping for their...
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ID
#1274258 Review #1274258 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue

Discounted Wheel Warehouse - Horrible service and shipping.

1.4
Details
Ordered 5/6/2018. Got the run around son when it was shipping. Today is 5/26/18 and after manager guaranteed he would personal handle I still don’t have my order correct. After waiting past the promise time and over 20 calls which take at least 15 mins and more to get a hold of someone they sent me the wrong tire size and lug nuts are not correct. I had to cancel 3 appointments and the shop does not want to bother with my car anymore for this. Now I am waiting on call back because I have to send back the wrong tires and wait did the correct ones.
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1 comment
Anonymous
#1498246

Ordered Wheels and tires mounted and it took like 3 weeks to get to me and then the tires get here and the centerpieces for the wheels are scratched up because they didn’t wrap them up inside one of the rims called and text them pictures no one never got back with me. I had to keep calling for 5 days before I got an answer.

They only offered 20% off the rim and I received a check for $50. Customer sucks!!!!

They keep you on hold for ever more than 20 minutes. Never again!!!!!

ID
#1264909 Review #1264909 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Not as described/ advertised
1.4
Details
I ordered 4 - 18” chrome wheels, lug nuts and sensors for a 2018 Sierra 2500. They sent 3 -18” and 1 - 17” wheels. They made me pay for another 18” and return the 17” and I have not received the credit for it. This took well over 30 days before I had 4 - 18” wheels to...
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ID
#1257621 Review #1257621 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Cons
  • Brutal
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
1.4
Details
So I ordered some rims and tires from this company. I was told that the rims and tires were in the warehouse and would receive them soon. As time goes beyond what I was told, I called to find out what happened. One call turned into several calls over the weeks, with...
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ID
#1238278 Review #1238278 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Cons
  • Everything about them
Reason of review
Order processing issue
Loss
$108
Preferred solution
Full refund

Discounted Wheel Warehouse - Worst company I have ever done business with in my life

Discount Wheel Warehouse is the worst company I have ever done business with in my life!! 1st they called me saying my wheels were in and to make payment. After paying, it took them 3 weeks to ship. Every day it was the same old lie “we talked to the warehouse they are shipping today.” Finally when my wheels arrived only 3 showed up and they did not fit on my Car. 1 was lost due to poor packaging and the label fell off, and in regards to the fitment, the offset was incorrect and they were slightly hitting the front break caliber. I Called and spoke with Dan (the worst manager who tells nothing but lies to shut the customer up), and he promised he would order me hub centric/wheel centric spacers with extended lug nuts to correct the issue. Over a month goes by with me constantly calling and being lied to 1) we will call you back 2) they will ship tomorrow. Finally they ship them close to 2 months later, and when I received the spacers they were garbage. They were not hub centric, and they did not fit my vehicle. Complete waste of my time and money Long story short, do yourself a favor and do not do business with these people.
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ID
#1237455 Review #1237455 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue