Discounted Wheel Warehouse - Worst Experience Ever

1.8
Details
Placed my order on 4-5, called on 4-9 to ask the status, they then informed me i had to sign the contract, of which no one reached out to me, just let me sit in limbo with my money i already paid. Called again today (4-18) to see where my tires were since i never received an email with tracking, like they said i would. They then tried to tell me it was awaiting payment and that i needed to pay before it would ship, luckily I kept the confirmation number, email and bank statement. After I informed the customer care rep of my payment that was already made, i was placed on hold for 15 minutes, and after the rep came back to the phone i was informed it was ANOTHER mistake on their end. It is surprising they are still in business after the horrible communication and lack of common sense on their end. I will NEVER buy from them again!!!!!
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ID
#1236082 Review #1236082 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
1.8
Details
I ordered a set of 4 tires and the following day I got an email saying they’re in stock . A month later I get another email that they are discontinuing those tires and They can’t get them . (They already charged me a month ago for them ) after a week of trying to call...
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ID
#1235239 Review #1235239 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
I want to start a class action law suit against them.Companies should not be allowed to get away with this. I ordered wheels it took me over a week to get them after they have already taken my money, the wheels finally get here and they don't fit on my car. Now they...
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4 comments
Anonymous
#1507500

I'm in with doing something about this company. I don't have time to typemy issues I've had but they are the same as e eryone else.

Danny at discounted wheel warehouse is terrible. The whole team there is.

Very bad company. DON'T BUY FROM THEM!!!

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ID
#1220656 Review #1220656 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue

Discounted Wheel Warehouse - TERRIBLE !!

1.0
Details
ordered tires in the beginning of march, said to be delivered march 7th. it’s now 15 days later & still no shipping info. called 9 times in the last 4 days just to be put on hold for HOURS & told the vendor is “not at the desk” “closed” or “not able to speak” and that they will call back. biggest joke of a company EVER!! calling my bank tomorrow and getting my 900 dollars back bc this is bs! NEVER ORDER TIRES FROM HERE!!!!
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ID
#1214572 Review #1214572 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue

Discounted Wheel Warehouse - Fluke!

1.4
Details
I ordered a set of 4 tires and rims from this place totaling up to over $1100 dollars and for weeks I was told that they were going to get shipped and it’s been 6 weeks now! I called every week to check the status and was told over and over “oh it’s just been a delay in shipping.”, “we have the tires here but the rims have to get shipped to us from Atlanta”, “they’re scheduled to ship Monday and it takes 3-4 days to ship to your location.” STILL NO RIMS OR TIRES!!!! Not to mention you have to call 10 times to get someone to pickup the phone, and sometimes they would send me to voicemail over and over and 10-20 minute hold times!! Danny ext. 970 is a liar!! But the best part after all of this I canceled the order today and Danny has the nerve to tell me I have to pay “a 20% restocking fee”!!! LMAO These people are scammers and need to be shutdown!!! Don’t shop with them, especially if you live in a different state!!!!!
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1 comment
Anonymous
#1450380

I ordered $700 for rims Jan 15th they took my money and no rims. Called twice a week and no one usually answers.I used a different # and they answer. then when they see you are not a new customer they transfer you to Danny and more music.9 weeks now.

ID
#1212913 Review #1212913 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
1.2
Details
By far this is the worse Wheel company that I ever dealt with. Before placing my orders I check for poor reviews. Even tho I read all of the negative reviews and decide to go ahead and give them a shot because of the reasonable pricing. Guest what I was *** wrong, this...
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ID
#1210713 Review #1210713 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
2.2
Details
Ordered wheels and paid.A week goes by and no shipment info is given even though I paid extra for shipping. After a week I start calling. After an eternity on hold I get told they are transferring me to another specialist only to be on hold again for an hour. This...
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ID
#1210568 Review #1210568 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Pros
  • Never again
Cons
  • Fraudulent shipping charges
  • Massive wait times when calling
  • No updates when major order status changes occur
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

Discounted Wheel Warehouse - Horrible still haven’t got my rims it’s been over a month

1.5
Details
I can not get a hold of them to see why my rims are not here yet I’ve emailed and called them with no answer so far
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ID
#1207632 Review #1207632 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
1.0
Details
ordered Tires and Wheels from these crooks when i placed my order they were on top of the phone ready to answer they were real quick to take my order charge my credit card and so called pulled my order then 3 days later havent seen any shipment information so i thought...
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ID
#1203610 Review #1203610 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Cons
  • General lack of good business practices
Reason of review
Poor customer service
Loss
$260
Preferred solution
Full refund

Discounted Wheel Warehouse - They wont care about you! stay away

I have ordered a month ago 4 wheels for my wife's car. They arrived after a week, which is fine ($80 for shipping you would expect a little faster shipping). I opened to inspect the wheels and it turns out one of them was a totally different wheel in the package and it was used too. I have called over 20 times. Today after 3 weeks of the original arrival of the wheels my 4th wheel should arrive. Hopefully the correct one. Their customer service is careless! Especially Sachila or what is her name. They wont return calls, have excuses for everything. They have a really hard time getting in touch with their management for some reason. I am really disappointed with the way they treated me, the timeline of the events and their dumb policies. It wasn't my fault that you sent me 2 different type of wheels. Why should I wait an another 3 weeks to get what i paid for 1 month ago? I will NEVER purchase from them no more!
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ID
#1195877 Review #1195877 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Not as described/ advertised

Discounted Wheel Warehouse - Crap!

Blown away by their customer service.... & not in the good way! Purchased tires through this company online on 1/25/18. After a week I was wondering why I haven't received them yet. I called and went through the ringer for an answer and then "Michael Leggett" one of their "wonderful" sales reps gets on and says sir I don't know what happened but I have them at a warehouse and I'll get them to you right away. Okay it's now 2/13/18 and I get a voicemail from Michael and need to contact him in regards to the order. I call the next day and again to go through the pain of explaining my story again and getting transfered to a "customer service expert". Well after 10 minuted of elevator music on hold I hung up and emailed the company. I explained how *** this situation had been so far and just wondering when I would receive the tires I purchased 20 days ago! I get a call from "michael" at discount crap warehouse and this time he explains they had to get the tires from another warehouse.. AGAIN. best part is he tell me well sir there is an additional 11 dollars in shipping. Get the F out of here. I already paid for my tires, shipping and extra fees. If anything I would at least expect the just get me my damn tires. He was persistent on that 11 dollars and I gladly took a refund and got the F out of here. Can't believe this place is open. If you buy anything from here after all the 1 star reviews, just know that you were warned.
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ID
#1192326 Review #1192326 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
1.8
Details
This is easily one of the most buying experiences I have ever had.First off if you buy using affirm, they will in no way work with you or change anything to do with your shipping. I put in an address for it to be shipped to and because of their policies, they sent it...
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ID
#1164475 Review #1164475 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
I will say this great website to find rims and tires BUT..... its goes down hill FAST when you click on the submit payment button. I'm not sure how this company is still in business, every time I called (4 times) just to get a order confirmation number and (2) time's...
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ID
#1126854 Review #1126854 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Poor customer service
2.2
Details
They totally screwed up my order, which has taken 3.5 months and is not yet fulfilled. They repeated lied to me (~7) times about when they would provide feedback (I waited 7 business days or more before following up to emails when I was promised feedback on THE NEXT...
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ID
#1101131 Review #1101131 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Pros
  • Fair price
Cons
  • Massive wait times when calling
  • General lack of good business practices
  • No updates when major order status changes occur
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
1.0
Details
Discounted Wheel Warehouse - Terrible Site
I assumed they had a surplus amount of this specific tire and were trying to get rid of them. I paid for the shipping and received two confirmation emails. They call me to tell me it was an error and I'm not receiving the items I ordered. Matt was the rep I dealt with...
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2 comments
Anonymous
#1342486

dude you are an ***.no company in their right mind is going to give you free tires because of a website glitch.you are a complete and total ***.

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ID
#1054397 Review #1054397 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue