June 2011 searched online for a wheel and tire package. I finally decided on Discounted Wheel Warehouse and spoke to salesman (JR - Gerardo Cervantes.
I placed an order for 4 wheel w/tires. Next day called back to change order but told a 10 percent fee would be included for restocking! Even though my second order would cost more. JR said he would need to speak to his boss to have fee waived and that would take half a day.
I was civil the entire time but he called me argumentative. End of the day fee waived but still took 13 days to receive a tracking number for my second choice and 2 more to receive order. I was prepared to contact a friend in the Attorney Generals Office if they weren't willing to satisfy my order.
When you spend this kind of money, you expect good service. I will definitely avoid this company the next time around.
Monetary Loss: $1500.