I ordered a set of rims for my RAV4 and received them in 2 days. I was over the moon.
Then I looked for the TPMS sensor valves that I ordered with them. I was told to check all of the 4 cartons by an employee there. He was the last human voice that I ever heard from this shoddy business. 8 voicemail messages and 4 emails later, I gave up.
I called Chase to stop the portion of the payment involving the valves. I then ordered TPMS units from another source and received them. I took the lot down to my mechanic and then he called and told me that my OEM lug nuts would not work with the the American Racing rims. I called DWW again and now my calls go straight to voicemail.
At least I am not on hold for extended periods.
I would not trust these people to sell me anything ever again. Wish that I had looked up some reviews before doing business with them.
Product or Service Mentioned: Discounted Wheel Warehouse Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.