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Ordered a tire for a customer on Feb 8th.

I called for status on Feb 21st. Stayed on hold multiple occasions fo 30 min or more.

Sent emails and no reply. Called an L/M for Mike the salesman and no return call.

They do not have the tire and I am angry that they did not tell me sooner.

The worst part is they charged me and I have to dispute it through Pay Pal.

Mike sends me 2 emails stating that they won't charge my account. I replied that they did and to remove it. Its Feb 28th and still no credit yet. I will have to wait until March 5th for Pay Pal to reverse the charge. I tried to post on there Facebook page and review them. They just decline to post it. I would guess the reviews are managed and you can't really tell if they are reliable.

Product or Service Mentioned: Discounted Wheel Warehouse Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $95.

Preferred solution: Full refund.

I liked: Never again.

I didn't like: Just took my money and gave me a headache, Massive wait times when calling, Not getting what i paid for, No feedback whatsoever unless constantly called.

Company wrote 0 private or public responses to the review from Feb 28.
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You tried to cheap out and this is what happens -- Discounted Wheel Warehouse ?

to William #1439063

I work at Legacy Ford in TX. I tried to buy 1 discontinued tire for a customer that has his car in my shop.

They said they had the tire. Only 2 companies said they had the tire.

I had a 50/50 shot to use the best one. I made the wrong decision.Thanks for you kind comment William!

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