I ordered two tires and received the wrong ones. I sent them back expecting an email or call saying sorry our mistake at the very least.
Heard nothing for 5 days. Good luck waiting less than 25 min every single time you call by the way. I call and the lady said the tires that were returned needed to be inspected before another set was sent out. Let me add i never received the tires at my home.
I went to the fed ex ware house and looked at them because i wasnt home when they tried to deliver. So it shouldnt have took that long to inspect. So another 2 days pass and nothing. So i call back asking whats going on.
At this point its pushing two weeks from the initial order. I still get the run around finally i cancel the order and ask for a redund because i purchased through affirm. Took many calls and 2 weeks before affirm was refunded.
Let me add if you need help when cv alling ask for Danny. He was the only good thing about this company.
Product or Service Mentioned: Tires.
Reason of review: Return, Exchange or Cancellation Policy.