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Discounted Wheel Warehouse - Purchased rims and tires - in May 5th

1.0
Details
No communication, have not received rims and tire package as of 5/19th Their 800 number does not work (hangs up, or takes you back to original answer machine), no one returns your calls or emails. Ask to speak to supervisor, she never calls back. Can't find what happened to my order. I will call my credit card company to get my money back. This looks like a scam!

User's recommendation: Don't purchase anything from these people!

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1 comment
Anonymous
#1898885

LOL

ID
#1935389 Review #1935389 is a subjective opinion of poster.
Pros
  • Fair price
  • Competitive prices
Cons
  • Massive wait times when calling
  • No updates when major order status changes occur
  • Poor customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user 1 day ago

Waiting for Attorney General to arbitrate this issue

Original review posted by user 1 day ago

I purchased wheels and tires from discounted wheel warehouse but upon receipt of the wheels I noticed some scratches on wheels. I e-mailed them and sent pictures but received no response. Therefore, I called them and...
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1 comment
Anonymous
#1904656

Wow, that’s terrible. What has Happened to legit internet shopping. I will spread the word over social media.

ID
#2095858 Review #2095858 is a subjective opinion of poster.
Pros
  • Never again
Cons
  • Very poor
Loss
$1438
Preferred solution
Deliver product or service ordered

Discounted Wheel Warehouse - I would give Wish.com a second chance before Discount wheel warehouse

1.3
Details
Most unprofessional call center in history! Operator takes 15+ mins to answer. The sales rep you buy your rims from doesnt even return your calls and most importantly once they get your money they have no clue about your rims. They toss out random dates for the day they are to ship and make excuses for when things are still delayed. Rims are getting drilled, will ship Friday. Friday comes and goes next tues...oh they just need to be mounted and balanced,will ship tomorrow but they never do! Support anybody else but these guys

User's recommendation: GO ELSEWHERE!!!!!!

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ID
#1940439 Review #1940439 is a subjective opinion of poster.
Location
Bay Village, Ohio

Discounted Wheel Warehouse - Delivery

1.0
Details
Ordered set of tires, to this date I have received only one tire ? and getting charged for 4 ? This was supposed to be a in-person signed delivery. I get home from work and there was one tire on my front porch ?
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ID
#1826843 Review #1826843 is a subjective opinion of poster.
Loss
$400
Preferred solution
deliver what was promised

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Discounted Wheel Warehouse - Do NOT Order Through This Company

1.0
Details
You’re better off getting your tires through Discount Tires locally. They will not help you with replacement of a new tire if anything happens.
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ID
#1806434 Review #1806434 is a subjective opinion of poster.
Loss
$56
Preferred solution
Full refund

Discounted Wheel Warehouse - Never, avoid this place

1.0
Details
terrible customer service. Bought 4 tires, received 2. Trying to contact and get the shipping information on second pair - could not get it. They lied yesterday that they will send me tracking info over email. Chat help is like black hole - no one relies... Terrible.
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ID
#1774954 Review #1774954 is a subjective opinion of poster.
Location
Port Coquitlam, British Columbia

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Bought a set of tires 2 Days Later get a call cannot get that tire unless you pay $400 more for shipping cuz I have to get them from the East Coast. But I was told they had them at their West Coast Warehouse. I said you sold them to me for this price you need to honor...
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ID
#1734296 Review #1734296 is a subjective opinion of poster.
Location
Phoenix, Arizona
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Discounted Wheel Warehouse - Stay away!

1.0
Details
Discounted Wheel Warehouse - Stay away!
Placed my order for tires and wheels on Nov 13th, it is not Dec 11 and still no tracking information and after multiple emails and calls still no info on my order. They keep telling me they will call back and never get a call or email response. They say it's "supposed" to have been shipped but don't know why? How the *** don't you know anything? Their customer service number takes at least 30 mins to pickup and that's a miracle if it doesn't disconnect you first. Such a waste a time and a trash company Angry
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ID
#1729105 Review #1729105 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Cons
  • Customer support
  • No feedback whatsoever unless constantly called
  • Being sent on a goose chase
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered

Discounted Wheel Warehouse - Shop somewhere else

1.0
Details
They sold me rims that don’t fit. I FINALLY got them to send me return labels and sent them back. They received them, but refuse to exchange them or refund my money. They are rude and dishonest. Avoid these thieves.
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ID
#1728631 Review #1728631 is a subjective opinion of poster.
Pros
  • Never again
Cons
  • Poor customer service
  • Massive wait times when calling
  • Return policy is a total rip off
Reason of review
Return, Exchange or Cancellation Policy
Loss
$900
Preferred solution
Full refund

Discounted Wheel Warehouse - NOT recommended

1.0
Details
The only reason this place gets 1 star is simply for the fact that there isn't a negative star feature. Customer service is horrible, they struggle to provide any information on your order at all. They flat out lie to you and tell you they will call you back with an update. They are nothing but *** crooks. Charge you for product, never deliver, never explain why. They should be forced to close down. They constantly avoid the BBB and don't even respond to them. This place should be consumed by the fires of California. Horrible........STAY AWAY.........!!!!!!!!!!!!
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ID
#1711179 Review #1711179 is a subjective opinion of poster.
Location
Raleigh, North Carolina

Discounted Wheel Warehouse Products and Services Reviews

Product or Service Reviews
Shipping Service  2.0 37
Sales Representative  3.0 2
Estimate  1.0 1

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Latest Question

Do you offer free shipping

Discounted Wheel Warehouse Questions

Discounted Wheel Warehouse - WORSE CUSTOMER SERVICE I HAVE EVER HAD

1.0
Details
I ordered a set of wheels, they came in and were nice, They did not come with wheel bolts. I called around 20 times to order a set of wheel bolts and was hung up on every call before I was even able to speak with a representative.
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ID
#1694539 Review #1694539 is a subjective opinion of poster.
Location
Atlanta, Georgia

Discounted Wheel Warehouse - Customer support are you there ?!

1.0
Details
I was sold a set of wheels that supposedly would fit my car...they didn't ! I`ve tried getting the situation rectified numerous times, but have been ignored. Order/purchase at your own risk !
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ID
#1683899 Review #1683899 is a subjective opinion of poster.
Cons
  • Not getting what i paid for
  • Poor customer service
  • Customer support
Reason of review
Poor customer service
Loss
$800
Preferred solution
Full refund
1.0
Details
On august 26th I placed an order for some wheels and tires. This package included TPMS sensor (pre-programmed) and lug nuts all vehicle specified. After all packages came in I had local shop mount, balance and install sensors. After taking wheels back garage to install...
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ID
#1659662 Review #1659662 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
reimburse for reprogramming sensors, bad lug nuts and faulty sensor
4.3
Details
This company is great in my book I have dealt with them over a nine year period and ordered 4 sets of rims and tires from them. Each and every time i placed my orders the representative on line made sure my aftermarket upgraded wheels would fit onto my vehicle without...
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ID
#1657999 Review #1657999 is a subjective opinion of poster.
Reason of review
Good customer service
1.0
Details

Update by user Aug 25, 2019

no the company is not helpful at all and i can not even get a smooth ride at higher speeds

Original review posted by user Aug 24, 2019

do not buy from these guys they suck very rude tried to sell me a wheel lock socket for 55 dollars after i just spent thousands with them their rims are cheap garbage
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1 comment
Anonymous
#1758034

FIRST OF ALL DISCOUNTED WHEEL WAREHOUSE DOESN'T MAKE WHEELS. THEY ARE A WAREHOUSE NOT A MANRACTORY. WHO SPENDS THOUSANDS OF DOLLARS ON WHEELS AND NOT BUY WHEEL LOCKS TO PROTECT YOUR INVESTMENT?

ID
#1634258 Review #1634258 is a subjective opinion of poster.
Reason of review
all of the above
Loss
$1100
Preferred solution
Let the company propose a solution

Discounted Wheel Warehouse - Good people

Discounted Wheel Warehouse - Good people
Discounted Wheel Warehouse - Good people
I have ordered several sets of tires and wheel from this company and never had any problem with them. I will continue to buy from them..
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ID
#1612827 Review #1612827 is a subjective opinion of poster.
Location
Spring Hill, Florida
Reason of review
Good quality