Discounted Wheel Warehouse
Reviews and Complaints
Reviews Chart
$41.9K
CLAIMED LOSSES
171
TOTAL REVIEWS
57.4K
PAGE VIEWS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiscounted Wheel Warehouse - Purchased rims and tires - in May 5th
No communication, have not received rims and tire package as of 5/19th Their 800 number does not work (hangs up, or takes you back to original answer machine), no one returns your calls or emails. Ask to speak to supervisor, she never calls back. Can't find what happened to my order. I will call my credit card company to get my money back. This looks like a scam!
User's recommendation: Don't purchase anything from these people!
1 comment
ID
Pros
- Fair price
- Competitive prices
Cons
- Massive wait times when calling
- No updates when major order status changes occur
- Poor customer service
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate by user 1 day ago
Waiting for Attorney General to arbitrate this issue
Original review posted by user 1 day ago
I purchased wheels and tires from discounted wheel warehouse but upon receipt of the wheels I noticed some scratches on wheels. I e-mailed them and sent pictures but received no response. Therefore, I called them and...
1 comment
Wow, that’s terrible. What has Happened to legit internet shopping. I will spread the word over social media.
ID
Pros
- Never again
Cons
- Very poor
Loss
$1438
Preferred solution
Deliver product or service ordered
Discounted Wheel Warehouse - I would give Wish.com a second chance before Discount wheel warehouse
Most unprofessional call center in history! Operator takes 15+ mins to answer. The sales rep you buy your rims from doesnt even return your calls and most importantly once they get your money they have no clue about your rims. They toss out random dates for the day they are to ship and make excuses for when things are still delayed. Rims are getting drilled, will ship Friday. Friday comes and goes next tues...oh they just need to be mounted and balanced,will ship tomorrow but they never do! Support anybody else but these guys
User's recommendation: GO ELSEWHERE!!!!!!
ID
Location
Bay Village, Ohio
Discounted Wheel Warehouse - Delivery
Ordered set of tires, to this date I have received only one tire ? and getting charged for 4 ? This was supposed to be a in-person signed delivery. I get home from work and there was one tire on my front porch ?
ID
Loss
$400
Preferred solution
deliver what was promised
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiscounted Wheel Warehouse - Do NOT Order Through This Company
You’re better off getting your tires through Discount Tires locally. They will not help you with replacement of a new tire if anything happens.
ID
Loss
$56
Preferred solution
Full refund
Discounted Wheel Warehouse - Never, avoid this place
terrible customer service. Bought 4 tires, received 2. Trying to contact and get the shipping information on second pair - could not get it. They lied yesterday that they will send me tracking info over email. Chat help is like black hole - no one relies... Terrible.
ID
Location
Port Coquitlam, British Columbia
Discounted Wheel Warehouse - Don't buy from them total rip offs rude will not return calls or emails
Bought a set of tires 2 Days Later get a call cannot get that tire unless you pay $400 more for shipping cuz I have to get them from the East Coast. But I was told they had them at their West Coast Warehouse. I said you sold them to me for this price you need to honor...
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ID
Location
Phoenix, Arizona
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Discounted Wheel Warehouse - Stay away!
Placed my order for tires and wheels on Nov 13th, it is not Dec 11 and still no tracking information and after multiple emails and calls still no info on my order. They keep telling me they will call back and never get a call or email response. They say it's "supposed" to have been shipped but don't know why? How the *** don't you know anything? Their customer service number takes at least 30 mins to pickup and that's a miracle if it doesn't disconnect you first. Such a waste a time and a trash company 
ID
Service
Discounted Wheel Warehouse Shipping Service
Cons
- Customer support
- No feedback whatsoever unless constantly called
- Being sent on a goose chase
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered
Discounted Wheel Warehouse - Shop somewhere else
They sold me rims that don’t fit. I FINALLY got them to send me return labels and sent them back. They received them, but refuse to exchange them or refund my money. They are rude and dishonest. Avoid these thieves.
ID
Pros
- Never again
Cons
- Poor customer service
- Massive wait times when calling
- Return policy is a total rip off
Reason of review
Return, Exchange or Cancellation Policy
Loss
$900
Preferred solution
Full refund
Discounted Wheel Warehouse - NOT recommended
The only reason this place gets 1 star is simply for the fact that there isn't a negative star feature. Customer service is horrible, they struggle to provide any information on your order at all. They flat out lie to you and tell you they will call you back with an update. They are nothing but *** crooks. Charge you for product, never deliver, never explain why. They should be forced to close down. They constantly avoid the BBB and don't even respond to them. This place should be consumed by the fires of California. Horrible........STAY AWAY.........!!!!!!!!!!!!
ID
Location
Raleigh, North Carolina
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Discounted Wheel Warehouse
171 reviews
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Discounted Wheel Warehouse - WORSE CUSTOMER SERVICE I HAVE EVER HAD
I ordered a set of wheels, they came in and were nice, They did not come with wheel bolts. I called around 20 times to order a set of wheel bolts and was hung up on every call before I was even able to speak with a representative.
ID
Location
Atlanta, Georgia
Discounted Wheel Warehouse - Customer support are you there ?!
I was sold a set of wheels that supposedly would fit my car...they didn't ! I`ve tried getting the situation rectified numerous times, but have been ignored. Order/purchase at your own risk !
ID
Cons
- Not getting what i paid for
- Poor customer service
- Customer support
Reason of review
Poor customer service
Loss
$800
Preferred solution
Full refund
On august 26th I placed an order for some wheels and tires. This package included TPMS sensor (pre-programmed) and lug nuts all vehicle specified. After all packages came in I had local shop mount, balance and install sensors. After taking wheels back garage to install...
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ID
Cons
- Poor customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
reimburse for reprogramming sensors, bad lug nuts and faulty sensor
This company is great in my book I have dealt with them over a nine year period and ordered 4 sets of rims and tires from them. Each and every time i placed my orders the representative on line made sure my aftermarket upgraded wheels would fit onto my vehicle without...
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ID
Reason of review
Good customer service
Update by user Aug 25, 2019
no the company is not helpful at all and i can not even get a smooth ride at higher speeds
Original review posted by user Aug 24, 2019
do not buy from these guys they suck very rude tried to sell me a wheel lock socket for 55 dollars after i just spent thousands with them their rims are cheap garbage
1 comment
FIRST OF ALL DISCOUNTED WHEEL WAREHOUSE DOESN'T MAKE WHEELS. THEY ARE A WAREHOUSE NOT A MANRACTORY. WHO SPENDS THOUSANDS OF DOLLARS ON WHEELS AND NOT BUY WHEEL LOCKS TO PROTECT YOUR INVESTMENT?
ID
Reason of review
all of the above
Loss
$1100
Preferred solution
Let the company propose a solution
Discounted Wheel Warehouse - Good people
I have ordered several sets of tires and wheel from this company and never had any problem with them. I will continue to buy from them..
ID
Location
Spring Hill, Florida
Reason of review
Good quality
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