This company was great to deal with 3 years ago but now they dont sent out your receipt in emails Ive ordered my tires on 9/13/18 today is 9/22/18 my tires havent shipped I called every day anf and they lie to me stating they are shipping from the warehouse and my...
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Discounted Wheel Warehouse - Horrible!!!
Ordered a replacement mud tire for my truck and received an All Terraine tire instead.. have been calling them for 3 days trying to get return labels and have yet to hear anything back from them!!! Horrible horrible service!!
Customer Service is very poor, they had me on the phone for over an hour at one point. I've called about 8 times and average 40 minutes of hold time each time that I call. I called to cancel the order and was given the run around. Finally canceled the order on 8/20 and...
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I liked
- Never again
Discounted Wheel Warehouse - The honest truth
The tires came in fast and was excatally what I paid for definitely will be a returning coustomer
Ordered a set of wheels which required special lug nuts. Shipped the wrong lugs with wheels. Have contacted customer service several times. Three weeks later DWW still has not shipped the correct lugs. I found some locally and asked for a credit. To date, no response....
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Called and talked to Sunny. He helped me pick out tires for my 4 Runner. Couldn't just pick anything as 4 Runners need a special wheel. Sunny was very helpful as we went through the options. He spent about 30 minutes with me on the phone and was very patient. He never...
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I liked
- Excellent customer service
I thought I was getting a great deal on my wheel and tire package but they sent the wrong size wheels and I couldn’t get anyone to help with my problem. 8/7 – Order Wheel and Tire package online. 8/8 – Receive call that the wheels the site said were in stock are not...
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Anonymous
I'm sorry that nobody ever taught you to complain effectively. Not once do I read that you issued a formal demand letter and served it via Certified Mail return receipt reques...
Had a terrible experience with this business. I placed a order for 5 Jeep tires, I received a confirmation e-mail stating the items were on stock and that the transaction was being processed. Next day received a phone call to let me know that the items were NOT on...
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Would not refund my money or the cost to replace TPMS that never worked in the first place. They sent me on a goose chase for 2 months hoping i'd go away. They repeatedly lied to me on the phone promising to take care of me but it never happened. I am now focusing my...
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I didn't like
- Being sent on a goose chase
Similar to Discounted Wheel Warehouse
They will send you damaged product and expect you to accept a discount. Don't fall for that *** make them give you labels and return everything back and get your money back don't waste your time! To even get a new set sent out to you will take additional weeks. Better...
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Select Reason
All of you need to send the Better Business Bureau a email. It's what I did.