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Verified Reviewer
New Reviewer

Wrong wheels

Website listed wheels that would fit my car and they dont fit. Company will not pay the return shipping, even though their website is wrong and nowhere on their website listed the correct wheel for my year and make. I was told to pay to return them and then find a like car that had the correct size and order them. Customer Service said that their website is under construction. If that is the case, why am I being punished for their misinformation!?!!?

User's recommendation: AVOID THEM! They Do not work for their customers.

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ID
#2245319 Review #2245319 is a subjective opinion of poster.
Pros
  • Thinking this was a good company
  • Never again
Cons
  • Poor customer service
  • Customer support
  • Are dishonest & rude
Loss
$300
Preferred solution
Pay for return shipping and send the correct size back!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They stole my money

Ordered a set of tires, a week goes by and I inquire about the status to find out theyre out of stock but they already charged my credit card. The phone rep offered me a different set for more money - I went along because I was in a serious time crunch and told them I needed them ASAP. I was assured they were shipping from the next state and they would be here within a few days. Another two weeks, no updates, they dont answer their phones, and they dont respond to inquiries on their site. This is a criminal organization using google to advertise their business.

User's recommendation: Stay far away from this criminal organization.

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ID
#2147942 Review #2147942 is a subjective opinion of poster.
Cons
  • No way to reach customer service
  • No reply to inquiries
  • Criminal behavior
Loss
$240
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer service and they will do anything to avoid refunding consumers

Update by user Aug 03, 2020

Waiting for Attorney General to arbitrate this issue

Original review posted by user Aug 03, 2020
I purchased wheels and tires from discounted wheel warehouse but upon receipt of the wheels I noticed some scratches on wheels. I e-mailed them and sent pictures but received no response. Therefore, I called them and...
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1 comment
#1904656

Wow, that’s terrible. What has Happened to legit internet shopping. I will spread the word over social media.

ID
#2095858 Review #2095858 is a subjective opinion of poster.
Pros
  • Never again
Cons
  • Very poor
Loss
$1438
Preferred solution
Deliver product or service ordered

I would give Wish.com a second chance before Discount wheel warehouse

Most unprofessional call center in history! Operator takes 15+ mins to answer. The sales rep you buy your rims from doesnt even return your calls and most importantly once they get your money they have no clue about your rims. They toss out random dates for the day they are to ship and make excuses for when things are still delayed. Rims are getting drilled, will ship Friday. Friday comes and goes next tues...oh they just need to be mounted and balanced,will ship tomorrow but they never do! Support anybody else but these guys

User's recommendation: GO ELSEWHERE!!!!!!

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ID
#1940439 Review #1940439 is a subjective opinion of poster.
Location
Bay Village, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Purchased rims and tires - in May 5th

Discounted Wheel Warehouse - Purchased rims and tires - in May 5th
No communication, have not received rims and tire package as of 5/19th Their 800 number does not work (hangs up, or takes you back to original answer machine), no one returns your calls or emails. Ask to speak to supervisor, she never calls back. Can't find what happened to my order. I will call my credit card company to get my money back. This looks like a scam!

User's recommendation: Don't purchase anything from these people!

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2 comments
#1930692

You are right this is one bad and terrible business to deal with. If you have problems with your order they don't care and no customer service to fix problem. Do not buy from them.

#1898885

LOL

View more comments (1)
ID
#1935389 Review #1935389 is a subjective opinion of poster.
Pros
  • Competitive prices
  • Fair price
Cons
  • No updates when major order status changes occur
  • Massive wait times when calling
  • Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Delivery

Ordered set of tires, to this date I have received only one tire ? and getting charged for 4 ? This was supposed to be a in-person signed delivery. I get home from work and there was one tire on my front porch ?
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ID
#1826843 Review #1826843 is a subjective opinion of poster.
Loss
$400
Preferred solution
deliver what was promised

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Do NOT Order Through This Company

You’re better off getting your tires through Discount Tires locally. They will not help you with replacement of a new tire if anything happens.
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ID
#1806434 Review #1806434 is a subjective opinion of poster.
Loss
$56
Preferred solution
Full refund

Never, avoid this place

terrible customer service. Bought 4 tires, received 2. Trying to contact and get the shipping information on second pair - could not get it. They lied yesterday that they will send me tracking info over email. Chat help is like black hole - no one relies... Terrible.
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ID
#1774954 Review #1774954 is a subjective opinion of poster.
Location
Port Coquitlam, British Columbia
New Reviewer

Stay away!

Discounted Wheel Warehouse - Stay away!
Placed my order for tires and wheels on Nov 13th, it is not Dec 11 and still no tracking information and after multiple emails and calls still no info on my order. They keep telling me they will call back and never get a call or email response. They say it's "supposed" to have been shipped but don't know why? How the *** don't you know anything? Their customer service number takes at least 30 mins to pickup and that's a miracle if it doesn't disconnect you first. Such a waste a time and a trash company Angry
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ID
#1729105 Review #1729105 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Cons
  • Being sent on a goose chase
  • Product i selected or the customer service
  • Customer support
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered
New Reviewer

Shop somewhere else

They sold me rims that don’t fit. I FINALLY got them to send me return labels and sent them back. They received them, but refuse to exchange them or refund my money. They are rude and dishonest. Avoid these thieves.
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ID
#1728631 Review #1728631 is a subjective opinion of poster.
Pros
  • Never again
Cons
  • Fraudulent shipping charges
  • Return policy is a total rip off
  • Massive wait times when calling
Reason of review
Return, Exchange or Cancellation Policy
Loss
$900
Preferred solution
Full refund

NOT recommended

The only reason this place gets 1 star is simply for the fact that there isn't a negative star feature. Customer service is horrible, they struggle to provide any information on your order at all. They flat out lie to you and tell you they will call you back with an update. They are nothing but *** crooks. Charge you for product, never deliver, never explain why. They should be forced to close down. They constantly avoid the BBB and don't even respond to them. This place should be consumed by the fires of California. Horrible........STAY AWAY.........!!!!!!!!!!!!
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ID
#1711179 Review #1711179 is a subjective opinion of poster.
Location
Raleigh, North Carolina

WORSE CUSTOMER SERVICE I HAVE EVER HAD

I ordered a set of wheels, they came in and were nice, They did not come with wheel bolts. I called around 20 times to order a set of wheel bolts and was hung up on every call before I was even able to speak with a representative.
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ID
#1694539 Review #1694539 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Customer support are you there ?!

I was sold a set of wheels that supposedly would fit my car...they didn't ! I`ve tried getting the situation rectified numerous times, but have been ignored. Order/purchase at your own risk !
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ID
#1683899 Review #1683899 is a subjective opinion of poster.
Cons
  • Not getting what i paid for
  • Customer support
  • Poor customer service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Full refund

Faulty product/bad customer service

On august 26th I placed an order for some wheels and tires. This package included TPMS sensor (pre-programmed) and lug nuts all vehicle specified. After all packages came in I had local shop mount, balance and install sensors. After taking wheels back garage to install first thing I notice is lug nuts didn't fit so I end up having to buy a new set. After all wheels are installed of car, I take off and after a few hours the TPMS light comes on. I check monitor system on dash and all wheels reading "pending". I contacted discounted wheel warehouse and they agreed on reimbursing me for the cost of re-programming sensor with some new codes. I made appointment at dealership and it end up costing $120+tax. The technician was unable to program one sensor due to it being completely dead/faulty. At this point I call the company back and they tell me to send receipt over in which I did. They call back after reviewing receipt and tell me I have to purchase a new sensor from them or use my factory one (which means I have to take apart my factory wheels) and they will reimburse for that sensor once I install new one and send damaged one back. Now I have to pay for new sensor, mounting and balancing wheel/tire again with new sensor and pay additional to program sensor with new code. I've tried multiple times email and calling with no success. It seems like they have my number written up on a list for "do not answer" because someone always picks up and drops the call or put me on wait to music and after a while is a complete silence. It is not my fault they sent me a damaged sensor and that I also had to reprogram all of them. This should not be coming out of my pocket since everything was supposed to be included in original price which was paid in full first day they requested money.
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ID
#1659662 Review #1659662 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
reimburse for reprogramming sensors, bad lug nuts and faulty sensor
New Reviewer

Total rip off

Update by user Aug 25, 2019

no the company is not helpful at all and i can not even get a smooth ride at higher speeds

Original review posted by user Aug 24, 2019
do not buy from these guys they suck very rude tried to sell me a wheel lock socket for 55 dollars after i just spent thousands with them their rims are cheap garbage
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1 comment
#1758034

FIRST OF ALL DISCOUNTED WHEEL WAREHOUSE DOESN'T MAKE WHEELS. THEY ARE A WAREHOUSE NOT A MANRACTORY. WHO SPENDS THOUSANDS OF DOLLARS ON WHEELS AND NOT BUY WHEEL LOCKS TO PROTECT YOUR INVESTMENT?

ID
#1634258 Review #1634258 is a subjective opinion of poster.
Reason of review
all of the above
Loss
$1100
Preferred solution
Let the company propose a solution

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