New Reviewer

Damaged with no return call

I went through the process and ordered the rims I liked. Pretty soon after I was told they didn't have those wheels in stock but offered multiple recommendations. After the back and forth Sean was able to locate the original rims I ordered. Upon receiving the rims I opened the and looked them over real close. I noticed the rear rims were both damaged. I immediately called to find a resolution. Sean answered and requested I send photos of the damage... Once he looked them over he said he would send them to customer service. About 2 hours or so later Dominique called and identified my concerns and requested photos. I sent them again. She replied saying she would be in touch after submitting them to the warehouse.... That was the last call I received the next day I called to get an update. She was out of the office or "away from her desk". I was told by another lady she would make sure Dominique returned my call... didn't happen. So today I called back hoping to talk to Dominique. She wasn't available again. I called again and was put on hold for about 4 minutes. She came back and said that Sean would need to call me with any adjustments or solutions for this order... I feel like its a lot of passing the buck. I'm a return customer and have purchased a total of 3500 .00 in rims and tires from these guys... it will be the last time.
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1 comment
#1790032

I'm still messing with them ordered for tires got confirmation and everything a couple days later on we can't get these tires unless you pay more for shipping. I said no you have to sell them to me what you had them listed for no I don't I'll cancel your order they cancelled my order and now I'm still fighting to get my money back. Month-and-a-half is gone by

ID
#1483521 Review #1483521 is a subjective opinion of poster.
Pros
  • Thinking this was a good company
Cons
  • Finding out its not
Reason of review
Problem with delivery
Loss
$1945
Preferred solution
Let the company propose a solution

Only the sale matters

My tpms sensors gave out within a year. They stated they dont give warranties yet their website states 2yrs on wheels and 3 on tires. Besides that, dealing with their "customer sevice" was awful. The only calls that go through are the sales one...let that sink in. Never again, I'll be going back to TireRack.
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ID
#1199170 Review #1199170 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service

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