Discounted Wheel Warehouse
Reviews and Complaints
42.4K
CLAIMED LOSSES
174
TOTAL REVIEWS
58.2K
PAGE VIEWS
New Reviewer
Called and talked to Sunny. He helped me pick out tires for my 4 Runner. Couldn't just pick anything as 4 Runners need a special wheel. Sunny was very helpful as we went through the options. He spent about 30 minutes with me on the phone and was very patient. He never...
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ID
Service
Discounted Wheel Warehouse Customer Care
Pros
- Excellent customer service
Reason of review
Good customer service
New Reviewer
Buyer beware
I thought I was getting a great deal on my wheel and tire package but they sent the wrong size wheels and I couldn’t get anyone to help with my problem. 8/7 – Order Wheel and Tire package online. 8/8 – Receive call that the wheels the site said were in stock are not and a sales rep recommends a substitute for about $50 more. I agree so I can process the order. 8/15 – Having received no confirmation email, receipt of purchase, or tracking information I called to get a status on my order. After 20 minutes someone picked up the phone. – They put me on hold. After another 20-30 minutes someone else picked up. I was assured that I would get an email the next day. I had them read me the address they had on file just in case. The email never came. 8/17 – I follow up with DWW via email. No response. 8/20 – Receive a text message from FedEx I have a package coming requiring a signature. 8/22 – Tires arrive! They don’t fit on my car. The original tires are 5 x 5. I ordered 5 x 5. What I received was slightly off. 8/22 – Email a complaint. No response. 8/23 – Email again. No response. 8/24 – Message about my issue on website’s chat and someone calls me. They state that they will email me details on “how to measure” and they want pictures to show it doesn’t line up. Three hours later I emailed them – on the off chance they don’t have my address. - no response. 8/25 - having received no message, my wife chats while I drive. We get directions and an email address to send photos. 8/28 - send photos - no response 8/29 - follow up with posted address - no response We are now almost one month from my time of purchase and I’m no closer to having tires.
3 comments
ID
Service
Discounted Wheel Warehouse Customer Care
Had a terrible experience with this business. I placed a order for 5 Jeep tires, I received a confirmation e-mail stating the items were on stock and that the transaction was being processed. Next day received a phone call to let me know that the items were NOT on...
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ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer
Would not refund my money or the cost to replace TPMS that never worked in the first place. They sent me on a goose chase for 2 months hoping i'd go away. They repeatedly lied to me on the phone promising to take care of me but it never happened. I am now focusing my...
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ID
Cons
- Being sent on a goose chase
Reason of review
Damaged or defective
Loss
$450
Preferred solution
Full refund
New Reviewer
Discounted Wheel Warehouse - Customer Care Review from Fullerton, California
They will send you damaged product and expect you to accept a discount. Don't fall for that *** make them give you labels and return everything back and get your money back don't waste your time! To even get a new set sent out to you will take additional weeks. Better yet don't waste your time. Make sure you tell them you will do a charge back to even get their attention. If you don't say you will take legal action they wont do *** Only manager is Sarah so don't bother talking to anyone else who claims they are a supervisor bc it is untrue. THE ONLY PERSON WHO CAN HELP YOU IS SARAH AT EXT 705.
ID
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Got exactly what i ordered
I see alot of negative reviews and i honestly had a good experience with them. I went on the website and found a wheel and tire package i liked and ordered it. It took about 3 weeks to get here wich is a little long but for them to come mounted and balanced was a plus. When they came and i took them to get put on it was just that....putting them on and that was that. The price was definitely better than other places. Guess i was lucky
ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Fast order processing
THIS IS THE WORST COMPANY THAT I HAVE EVER DEALT WITH!!! THE WORST CUSTOMER SERVICE IN THE WHOLE WORLD!!!!! THIS COMPANY HAS TO BE A FRONT FOR SOMETHING!!! I DON'T UNDERSTAND HOW THEY ARE STILL IN BUSINESS!!! DO NOT USE DISCOUNT WHEEL WAREHOUSE!!! IF SOMEONE WANTS TO...
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1 comment
Maria C
#1520762
Please do so yall would win if you someone started a lawsuit with these cheap *** They will lie to you ever single day and then not want to help you at the end. As soon as they have your money they don't give two *** about you stay farrrrr away from this place!!
ID
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
New Reviewer
THIS PLACE IS BAD BUSINESS
Danny, Thank you for your response on 6/19/2018 at 5:30 EST to the one wheel not fitting. I did additional research on the manufacturers web page to locate a matching replacement wheel and found Wheel Pros. I contacted Wheel Pros and they confirmed the wheels listed on your website as compatible are not compatible with my 2008 CTS Cadillac. I will unfortunately have to return all 4 wheels and 4 tires to Discounted Wheel Warehouse. Please send me a return label for the additional 4 tires and 3 wheels (I am still waiting on a shipping label for the one wheel). I am requesting a refund of $1,237.30, the amount I paid for the wheels and tires. Discounted Wheel Warehouse should be more responsible with ensuring compatibility before selling the product.
ID
Location
Fullerton, California
Pros
- Never again
Cons
- Unprofessional demeanor
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer
Now i am scared
I just spent $700! On wheels and seen the reviews are all bad now im scared i hope i did not make the wrong choice on buying here because i will for sure do everything i can to make this whole bad service am issue! I hope they send the right ones and at a good waiting period! This should be proffeccional work also shipping time!
ID
Reason of review
Order processing issue
New Reviewer
They sent me the wrong wheel. I wasn't mad, I understand mistakes happen. I thought I would call them and they would send me a return shipping label and exchange it for the correct one, that is not how it went. I called them nine times over the course of four weeks. I...
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ID
Service
Discounted Wheel Warehouse Shipping Service
Cons
- Unprofessional demeanor
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer
They suck
I ordered a set of tires on may 9 .they didn’t ship my tire out until June 11. I’m just getting my tires today June 15. This has been by far the worst experience ordering online in my life. Takes 20 min ever time you call them, just for them to tell you they gonna call you back but never do. I wouldn’t recommend them to any one
1 comment
ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
HORRIBLE EXPERIENCE
They sent me wrong tires for a suv when I specified I need them for a car but they sent them out anyway. I refused order them and wanted refund, It’s going on 2months and I still have not got a refund or update about my refund. I get run around eveytime I call. NEVER USE THEM GUYS THEY ARE TERRIBLE!!!!!
ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Not as described/ advertised
Zero customer service (I mean zero, you can't get anyone to pick up a phone, answer an email, or live chat), in stock and shipping estimates are not true, and if you're not happy and cancel your order, fine print says a 20% cancelation fee PRIOR to shipping for their...
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ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue
Horrible service and shipping.
Ordered 5/6/2018. Got the run around son when it was shipping. Today is 5/26/18 and after manager guaranteed he would personal handle I still don’t have my order correct. After waiting past the promise time and over 20 calls which take at least 15 mins and more to get a hold of someone they sent me the wrong tire size and lug nuts are not correct. I had to cancel 3 appointments and the shop does not want to bother with my car anymore for this. Now I am waiting on call back because I have to send back the wrong tires and wait did the correct ones.
1 comment
ID
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Not as described/ advertised
I ordered two tires and received the wrong ones. I sent them back expecting an email or call saying sorry our mistake at the very least. Heard nothing for 5 days. Good luck waiting less than 25 min every single time you call by the way. I call and the lady said the...
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ID
Reason of review
Return, Exchange or Cancellation Policy
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I'm sorry that nobody ever taught you to complain effectively. Not once do I read that you issued a formal demand letter and served it via Certified Mail return receipt requested.
I see lots of calls, text messages, e-mails : all of which vanish like a puff of steam in the wind if they're even regarded at all. Worthless methods of time wasting babble. And the longer it goes on, the lower your likelihood of any recovery.
All of your documentation is meaningless as presented by your post. Nothing in writing, total deniability by the vendor.
Sadly, this is true. I would not think that would be necessary because I like to believe a company would stand by their product. Guess it’s a sign of the times that someone like you would find that necessary out the gate.
Let's face it, the company is crap customer service.