New Reviewer

Awesome wheels

Called and talked to Sunny. He helped me pick out tires for my 4 Runner. Couldn't just pick anything as 4 Runners need a special wheel. Sunny was very helpful as we went through the options. He spent about 30 minutes with me on the phone and was very patient. He never rushed me what so ever. We now have them on the car, and they look great. Wouldn't buy wheels from any other company. If your looking for wheels and a great vendor, this is the place. I had bought wheels for my new Jeep last winter. Very happy with those too. Thanks for the excellent service !
View full review
ID
#1347077 Review #1347077 is a subjective opinion of poster.
Pros
  • Excellent customer service
Reason of review
Good customer service
New Reviewer

Buyer beware

I thought I was getting a great deal on my wheel and tire package but they sent the wrong size wheels and I couldn’t get anyone to help with my problem. 8/7 – Order Wheel and Tire package online. 8/8 – Receive call that the wheels the site said were in stock are not and a sales rep recommends a substitute for about $50 more. I agree so I can process the order. 8/15 – Having received no confirmation email, receipt of purchase, or tracking information I called to get a status on my order. After 20 minutes someone picked up the phone. – They put me on hold. After another 20-30 minutes someone else picked up. I was assured that I would get an email the next day. I had them read me the address they had on file just in case. The email never came. 8/17 – I follow up with DWW via email. No response. 8/20 – Receive a text message from FedEx I have a package coming requiring a signature. 8/22 – Tires arrive! They don’t fit on my car. The original tires are 5 x 5. I ordered 5 x 5. What I received was slightly off. 8/22 – Email a complaint. No response. 8/23 – Email again. No response. 8/24 – Message about my issue on website’s chat and someone calls me. They state that they will email me details on “how to measure” and they want pictures to show it doesn’t line up. Three hours later I emailed them – on the off chance they don’t have my address. - no response. 8/25 - having received no message, my wife chats while I drive. We get directions and an email address to send photos. 8/28 - send photos - no response 8/29 - follow up with posted address - no response We are now almost one month from my time of purchase and I’m no closer to having tires.
View full review
3 comments
#1553552

I'm sorry that nobody ever taught you to complain effectively. Not once do I read that you issued a formal demand letter and served it via Certified Mail return receipt requested.

I see lots of calls, text messages, e-mails : all of which vanish like a puff of steam in the wind if they're even regarded at all. Worthless methods of time wasting babble. And the longer it goes on, the lower your likelihood of any recovery.

All of your documentation is meaningless as presented by your post. Nothing in writing, total deniability by the vendor.

#1554251
@PissedConsumer1553552

Sadly, this is true. I would not think that would be necessary because I like to believe a company would stand by their product. Guess it’s a sign of the times that someone like you would find that necessary out the gate.

#1693151
@PissedConsumer1553552

Let's face it, the company is crap customer service.

View more comments (2)
ID
#1347045 Review #1347045 is a subjective opinion of poster.

Terrible experience

Had a terrible experience with this business. I placed a order for 5 Jeep tires, I received a confirmation e-mail stating the items were on stock and that the transaction was being processed. Next day received a phone call to let me know that the items were NOT on...
View full review
ID
#1340676 Review #1340676 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Stay Away from This Merchant