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Zero customer service (I mean zero, you can't get anyone to pick up a phone, answer an email, or live chat), in stock and shipping estimates are not true, and if you're not happy and cancel your order, fine print says a 20% cancelation fee PRIOR to shipping for their troubles.

Here is my timeline which I was preparing for my credit card company so I could dispute the charge for merchandize not received.

Timeline:

2/10/18: Order# 206XXX placed on line, item showed in stock, received order receipt email confirmation same day.

2/11/18: checked order status on DWW website and found no information

2/12/18: checked order status on DWW website and found no information

2/12/18: Replied to order receipt email, sending question to DWW at orders@discountedwheelswarehouse.com and asked why there was no information available. (No reply)

2/13/18: called DWW customer service at 1-800-901-6003, spoke with rep who said that order was stuck in their system, but she said she pushed it forward and said it should be fine now.

2/15/18: Received email from Eddie L. at DWW saying item is in stock and should arrived within 7-10 business days. (10 business days would mean order would be received on 2/27. According to their 4-5 day shipping time, would expect shipping notification by 2/21, date missed.

2/15/18: Received email from DWW saying the order was at Phase 2, saying product was in stock and ready to ship within 1-5 business days. (5 business days was 2/21, date missed with no email to indicate the item has shipped)

2/15/18: Received email from DWW saying order was at Phase 3, saying credit card is being charged.

2/20/18: Received email from DWW, saying order was at Phase 4, product is being pulled and will get another email when product is shipped out. Email include note saying if product is not in warehouse, it can take another 1-4 business days. (4 business days is 2/24, date missed)

2/21/18: Sent email to Eddie L. asking for status as I ordered the item on 2/10, but as of the email on 2/20, it still had not shipped, and requested an estimate. (No reply).

2/21/18: Went to DWW website and sent email requesting status through their contact us form, providing email. (No reply)

2/21/18: Went to DWW website and started Live Chat, started chat only to be informed that no one is available.

2/22/18: Called 1-800-901-6003 was on hold for approx. 20 mins. Someone answered and I told them I was checking on order status, they took order number and put me back on hold and never came back. 10 minutes later, the call went to voicemail.

2/22/18: Went to DWW website and started Live Chat, started chat and appeared to chat with a Rep and provided order #, after a few minutes of waiting, chat ended and was asked to provide email address so they could respond as soon as possible. (No email received).

2/22/18: Went to DWW website and sent email requesting status through their contact us form, providing email. (No reply)

2/22/18: Called 1-800-901-6003, selected ext 110 for Eddie. No answer, straight to voicemail. Was routed to operator where it went straight to voicemail. Left message for someone to call me back about order. (No call back)

2/23/18: Called 1-800-901-6003, selected ext 110 for Eddie. No answer, straight to voicemail. Was routed to operator where it went straight to voicemail.

2/23/18: Went to DWW website and started Live Chat, started chat only to be informed that no one is available.

2/23/18: Called 1-800-901-6003, selected ext 110 for Eddie. No answer, straight to voicemail. Left message with order number, name, and cell phone number saying if someone does not call me back to status this order, I will cancel the order and dispute the charge through my credit card company. (no call back)

2/23/18: Called 1-800-901-6003, selected ext 110 for Eddie. No answer, straight voicemail. Was routed to operator where is went straight to voicemail. Didn’t bother to leave 3rd message.

2/24/18: Went to DWW website and started Live Chat, started chat and asked for status on order, after a few minutes of waiting, received response that no one is available and will send email as soon as we can. (No email received).

2/25/18: Received email which said package is being shipped and finally got a tracking number

03/03/18: Finally received wheels.

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